Toshiba HD-A35KC, HD-A35KU owner manual Before calling service personnel, Symptom Remedy

Before calling service personnel

Before accessing, try updating this player’s firmware. For details on how to update, see “Update (Firmware update)” ( page 38).

If you experience any of the following difficulties while using this unit, check the list below before consulting your nearest Toshiba dealer.

Symptom	Remedy		Page
No power.	•	Is the power plug disconnected? Check the power connection.	17
No picture.	•	Is the cable for connecting the player and TV disconnected or not connected properly?	15
		Check the connections.
	•	Switch the input of the connected TV to the signal from the player.	–
	• Are both the HDMI OUTPUT jack and the COMPONENT VIDEO OUTPUT jacks		15
		connected simultaneously? Select either connection and make the appropriate setting.
	•	In case the menu of “Resolution Setting” disappears, make composite video (yellow)	21
		connection to restore it, then select the resolution which is compatible with the connected
		TV.
No sound.	•	Is the audio cable disconnected?	14, 16
	•	Is the volume of the device turned down to the minimum level? Check the volume.	–
	•	Switch the audio input of the device connected by the audio cable to the input from the	–
		player.
	•	Set “Digital Out SPDIF” or ”Digital Out HDMI” properly in accordance with the connected	22
		device and connection procedure.
	•	Change the output resolution so that sound can be heard.	21
	•	If using the optical digital output for a Dolby Digital Plus, Dolby TrueHD, DTS-HD or DTS	22
		soundtrack, be sure your AV receiver or processor is set to use the input connected to
		your player and is set to decode a DTS bitstream. If your AV receiver or processor does
		not support DTS, select PCM output on the player.
Some sounds such as sub	•	“Digital Direct Audio Mode” > “On” is selected. To obtain these sounds, select “ off ”.	34
audio or click sound cannot be
heard.
The disc does not play.	•	Make sure the disc type can be played with the player.	8
	•	Is the disc dirty or scratched? Check or clean the disc.	9
	•	If the disc is a DVD-RW or DVD-R disc, finalize the disc before attempting to play it with	–
		the player.
	•	If the disc includes parent lock support, playback is restricted while the parent lock of the	37
		player is set. Cancel Parental Lock or change the restriction level.
Playback picture has noise.	•	If video from the player is watched via a video recorder or on a TV with a built-in video	15
		recorder, the copy guard may prevent images from being displayed properly. Be sure to
		connect the player directly to the TV.
Playback picture does not	•	“Resolution Setting” > “up to 1080p/24Hz” is selected. Change the setting.	21
move smoothly.
The remote control does not	•	Are the batteries of the remote control dead? Replace the batteries.	13
work.
	•	Make sure the remote control is within range and pointed in the correct direction.	13
HDMI Control (CEC function)	•	Make sure the HDMI cable is firmly connected, then turn on both the TV and the player
does not work.		again.
Screen freezes and no buttons	•	Pressing ON/STANDBY button on the player for approximately ten seconds forces the	38
work.		player to turn off. Turn the player off and then on again.
After powering on, “Clock Set”	•	The power supply to the player may have been disconnected. Reset the clock.	20
menu appears.

39

HD-A30KUKC_en.indd 39 07.7.26 3:01:13 PM