Toshiba 20DL15, 15DL15 owner manual Troubleshooting, Symptom Solution

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Troubleshooting

Before calling a service technician, please check the following table for a possible cause of the symptom and some solutions.

Symptom	Solution
TV will not turn on	•	Make sure the power cord is plugged in, then press POWER.
	•	The remote control batteries may be dead. Replace the batteries.
No picture, no sound	•	Check the antenna/cable connections.
No sound, picture OK	• The sound may be muted. Press VOLUME.
	•	The station may have broadcast difficulties. Try another channel.
	•	Make sure the MTS feature is set properly.
Poor picture, sound OK	•	Check the antenna connections.
	•	The station may have broadcast difficulties. Try another channel.
	•	Adjust the Picture menu.
Poor reception of broadcast channels	•	The station may have broadcast difficulties. Try another channel.
	•	Check the antenna connections.
Black box appears on the screen	• The closed caption feature may be set to one of the Text modes
		(Text1, Text2, Text3, or Text4). Turn closed captioning Off.
Unable to select a certain channel	• The channel may be erased with the Manual programming feature.
Multiple images	•	The station may have broadcast difficulties. Try another channel.
	•	Antenna reception may be poor. Use a highly directional outdoor
		antenna.
Poor color or no color	•	The station may have broadcast difficulties. Try another channel.
	•	Adjust the Tint and/or Color in the Picture menu.
No stereo or SAP sound from a	•	Make sure the MTS feature is set properly.
known MTS broadcast
The top panel buttons do not operate	•	Check the Panel lock feature.
The remote control does not operate	•	Remove all obstructions between the remote control and the remote
		control sensor in the TV.
	•	The remote control batteries may be dead. Replace the batteries.

Appendix

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Contents 15DL15 20DL15 Appendix IndexSafety Precautions Dear CustomerChild Safety Installation CareService DamageAppendix Supplied accessories Connecting the power cordUsing Appendix Index IntroductionExploring your new TV IntroductionCable clamper Adjusting the TV viewing angleRear terminal cover Connecting your TV Connecting your TVConnecting an antenna or cable TV Connecting a VCR Connecting a cable converter boxConnecting a cable converter box and a VCR Connecting YourTV Usingthe RemoteControl SettingupFrom Antenna Stereo VCR Introduction Connecting yourTV Control Connecting an audio system Connecting a camcorderConnecting a personal computer PC Some PC models cannot be connected to this TVUsing the remote control Learning about the remote controlInstalling the remote control batteries Remote control effective rangeLearning about the menu system Setting up your TVIntroduction Connecting yourTV Setting up your TV Changing the on-screen display languageAdding channels to the TVÕs memory Programming channels automaticallyAdding and erasing channels manually Changing channelsProgramming your favorite channels Using the TVÕs features Switching between two channels using Channel ReturnUsing the Blue screen feature Selecting the video input sourceUsing the V-Chip menu Chip rating and categoriesChip blocking Parental control setup UsingAdjusting the picture Selecting the picture modeAdjusting the picture quality Using Remote Settingup YourTV UsingtheTVÕs FeaturesUsing the closed caption feature To view text, select Text1, Text2, Text3, or Text4To turn on or off the Closed Caption feature Using the Panel lock featureSetting the sleep timer Selecting stereo/SAP broadcasts Adjusting the soundMuting the sound Using the WOWª surround sound feature Selecting the sound modeIntroduction Connecting YourTV Usingthe RemoteControl Setting Your UsingtheTVÕs Features AppendixAdjusting the sound quality Using the StableSound¨ featureUsing the PC setting feature Displaying on-screen information Using the Auto off featureUnderstanding the last mode memory feature Specifications AppendixTroubleshooting Symptom SolutionLimited United States Warranty For LCD Televisions, 20 and smallerLimited Canada Warranty For LCD Televisions, 20Ó and smallerIndex Channel programmingYC/L