Onkyo DPS-5.5 instruction manual Troubleshooting, Symptoms Causes Remedies

Troubleshooting

If you have any trouble using your DPS-5.5, check the following table for possible causes and remedies. If you still can’t resolve the issue yourself, please contact the dealer from whom you purchased this unit.

	Symptoms	Causes	Remedies
		The power cord is not connected.	Connect the power cord to a suitable wall outlet
			(page 23).
		The [Power] switch is set to Off.	Set the [Power] switch to On (page 23).
	Can’t turn on the DPS-5.5?
			Turn off the DPS-5.5, wait five seconds, then try
		External interference is affecting the DPS-	turning it on again. If that fails, disconnect the
		5.5’s digital circuitry.	power cord from the wall outlet, wait five seconds,
			reconnect it, then try turning it on again.
	The disc tray won’t close	The disc is not centered in the disc tray.	Place the disc in the center of the disc tray
			(page 26).
	properly?
		The disc is dirty.	Remove the disc and clean it (page 11).
		No disc is loaded.	Load a disc (page 26).
		The disc cannot be played because it’s	Use only compatible discs (page 9).
		incompatible.
		The disc is upside down.	Load the disc the correct way up (page 26).
		The disc is not centered in the disc tray.	Place the disc in the center of the disc tray
			(page 26).
	Can’t start playback?
		The disc is dirty.	Remove the disc and clean it (page 11).
		The disc uses parental lock and the Paren-	Turn off the Parental Lock function (page 48).
		tal Lock function is on.
		The DVD-Video disc is intended for use in	If the region number on the disc does not match
Player			the region number on the DPS-5.5, the disc can’t
		another region.
			be played (page 51).
DVD	The picture distorts occa-	The disc is dirty.	Remove the disc and clean it (page 11).
		You’re using the Fast Forward or Fast	A little picture distortion may occur when using
	sionally?
		Reverse function.	these functions. This is normal.
		The DPS-5.5 is connected to your TV via a
	Picture instability or noise?	VCR or other video equipment and a	Connect the DPS-5.5 directly to your TV
		copy-protection system is affecting the	(page 19).
		picture.
		The wrong input source is selected on	On your TV, select the input to which the DPS-5.5
	No picture?	your TV.	is connected.
		The video cable is not connected properly.	Check the video cable and correct as necessary
			(page 19).
		If there’s a power failure, or the power	Before you disconnect the power cord, set the
			DPS-5.5 to Standby by pressing the [Standby/On]
	Settings are not saved?	cord is disconnected inadvertently, any
			button, and wait until “GOOD BYE” has disap-
		settings are lost.
			peared from the display.
		The DPS-5.5 is connected to your TV via a
		VCR or other video equipment and a	Connect the DPS-5.5 directly to your TV
	Brightness is unstable or	copy-protection system is affecting the	(page 19).
	the picture is noisy?	picture.
		Your TV doesn’t support progressive scan-	Reset the DPS-5.5 to its initial settings (page 45).
		ning.
	Chapters or tracks don’t	You are using repeat playback, program	Select normal playback (pages 31–35).
	play in the correct order?	playback, or random playback.

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