Sonic Blue DVR4400 Troubleshooting, Customer Service Information, Frequently Asked Questions

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Chapter 6	Help

:: Troubleshooting

Customer Service Information

The FAQs below will help you solve common issues with your DVD+VCR. If you don’t find the answers you need here, you can contact our Customer Service Department as follows:

Phone (480) 922-0896 or (800) 736-7679 E-Mailcustomersupport@sonicblue.com Web www.govideo.com or www.sonicblue.com

Frequently Asked Questions

Problem	Solution

Cannot access Setup menu.	• Stop the DVD player. You cannot access the Setup menu while a disc is playing.

No sound from speakers.	• Connect the DVD+VCR to a Dolby Digital-ready amplifier. You cannot connect speakers directly to the ana-
	log audio outputs because the unit does not have a built-in amplifier.

TV only shows Go-Video	• Connect the Composite and S-Video outputs to separate inputs on your television. If your television has one
screen.	set of inputs for both S-Video and Composite, then the S-Video will override the Composite input.

Cannot play other regional	• The DVD-VCR will play Region 1 encoded discs only.
DVDs.

Cannot record on DVD deck.	• The DVD deck does not allow recording.

Can I connect to surround	• Yes, you can connect the DVD+VCR to an audio/video receiver or amplifier using the coaxial or optical digi-
sound system?	tal outputs or analog audio outputs.

What types of discs can I play?	• DVD Video, CD Digital Audio and CD Video.

Picture has black bars.	• Make sure your TV Aspect Ratio is set properly to 4:3 or 16:9.
	• Aspect ratios vary from disc to disc. The specific DVD may not offer a 4:3 full-screen version.

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Advanced BasicSetup Connections Getting Features OperationsStarted

Help

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Contents DVR4400 Insert Batteries Unpack Your DVD+VCRCopyright/Trademarks Table of Contents RF Output Channel Panel Display Language/Langue/Idioma Basic Operations Help Playable Media WelcomeRemote Control Overview Page Front Panel Overview Front Panel FeaturesFront Panel Display Indicators Rear Panel Overview Basic Connections ChapterVideo Connections Advanced ConnectionsComponent Video Connections Stereo Receiver Connections Menu system to prevent damage to your speakers see Audio/Video Receiver ConnectionsCable Box/Satellite Receiver Connections Alternative Cable Box Connection Other Audio/Video Connections About Menu Navigation Auto SetupChild Lock Setup MenuPanel Display RF Output ChannelLanguage/Langue/Idioma Date/Time Stamp VCR SetupAuto Play/Rewind Record Source Auto RepeatAuto Clock Set Clock SetupDaylight Savings Clock Set Channel Time ZoneSet Clock Manually Tuner Band Channel SetupAuto Channel Search Add/Delete Channels Show Weak ChannelsStill Mode DVD SetupTV Aspect Ratio Alt Video Out Black LevelAudio Language Language/Audio SetupSubtitle Language Dynamic Compression Disc Menu LanguageDTS Decoder Dolby Digital DecoderChange Password Rating Control SetupSet/Change Rating Level Brand Code Remote Control SetupMute Last CH Input To Play a DVD, CD or VCD Basic Disc PlaybackAdditional Disc Playback Options Basic VCR PlaybackTo Play a VHS or S-VHS Tape Repeat Additional VCR Playback OptionsTo Record to VHS Tape Basic VCR RecordingOne-Touch Recording Options During RecordingTo copy a DVD to VHS tape Copying DVD to VHSTo Set a Timer Recording Timer RecordingComplete Program Record CPR Timer Recording ErrorsMP3 Playback DVR4400 DVD+VCR Title/Chapter/Time Special Playback FeaturesAngle Audio Subtitle3D Sound Repeat Repeat Title/ChapterRandom Playback BookmarksProgrammed Playback About Index Marks Search FeaturesIndex Search/Scan Direct Time Search Blank SearchReturn to Customer Service Information TroubleshootingFrequently Asked Questions DVR4400 DVD+VCR Inputs Technical SpecificationsDVD Specifications WarrantyWhat the Owner Must Do If Service is Required Important Safety Instructions SafetyHelp Safety/Regulatory Information On handling discs DVR4400 DVD+VCR Index VCD