Problems with audio output

Problem	Possible cause	Solution

No sound!	Incorrect input selected on audio	Select the appropriate input on the audio device (consult that product’s
	device (decoder, receiver, amplifier,	handbook)
	etc.)

	Bad audio connection (analogue or	Check connections at both ends and, if necessary, try an alternative cable
	digital) from DV89 to audio device

No sound from the centre/rear	A two-channel source, such as a CD, is	There is no fault
speakers	being played

	The ‘Audio’ is set incorrectly in the	Enter the ‘Setup’ menu and change the ‘Audio’ setting to ‘Bitstream/6ch.’
	‘Setup’ menu	(see page 8)

	The centre/rear speakers are	Enter the ‘Setup’ menu and change the settings on the ‘Speakers’ page to
	configured incorrectly in the ‘Setup’	reflect your speaker configuration (see page 9)
	menu

	Bad connection between the DV89 and	Check connections at both end and, if necessary, try alternative cables
	the amplifier/receiver or the amplifier/
	receiver and the speakers

Problems with disc playability

Problem	Possible cause	Solution

Player loads disc but does not play,	Not all discs play automatically when	Press PLAY
or play-back halts unexpectedly	loaded
(perhaps with the message ‘Invalid
(perhaps with the message ‘Invalid	There is a fault in the manufacturing of	Some discs are manufactured incorrectly, and are known to cause problems
Region’ being displayed)	There is a fault in the manufacturing of
Region’ being displayed)	the disc	on ARCAM (and other) DVD players. Naturally, we aim to support all discs; from
	the disc
		time-to-time we issue software upgrades for the player that fixes new problems
		of which we are aware. Please contact ARCAM customer support for further
		details.

	The disc is from the wrong region	DVD discs are designed to be played only in the region that they are sold in
		(for example, discs from the USA are ‘Region 1’ and discs from Europe are
		‘Region 2’). Your player is factory-configured to play discs from the region it is
		to be sold in, and may not play discs from other regions.

Disc does not play and ‘Bad Disc’ is	The disc is damaged or dirty, or does	Remove disc from tray and check surfaces for damage or dirt. In the case of a
displayed	not contain any files that the DV89 can	CD-ROM, check that the disc contains valid MP3/WMA or JPEG files.
	handle

Some MP3/WMA files cannot be	There are some restrictions on the	See page 16 of this Handbook
played	type of MP3/WMA files that the DV89
	player can play

The player takes a long time to	Since this is a DVD player (primarily), it checks for discs in the following order: DVDs, SVCDs, VCDs, CDs. Therefore it
identify a CD	takes longer to identify a CD than any other disc type.

The front-panel display is not	The front-panel display has been	The front panel supports three different levels of illumination. Press the ‘DISP’
illuminated	switched off	button on the remote control to select your preferred level

Before contacting customer services

If any problem persists or cannot be cured using the advice given, either contact your Arcam dealer or Arcam customer support.

Before contacting Arcam customer services with a question however, it is useful to have various version and region numbers available. This information is displayed in the top left corner of the screen when the player is first switched on (or brought out of standby).

This information is shown for approximately two seconds, and is the following format:

software version/ drive version/ Arcam region/ DVD region

DV89