Arcam Resolve Your Remote Not Working Issues with Our Troubleshooting Guide

Reference

Troubleshooting

Problems with remote controls

NOTE: If any problem persists or cannot be cured using the advice given, either contact your Arcam dealer or Arcam Customer Support.

Problem	Possible cause	Solution
Remote control not working	DVD not selected	Select DVD using the remote’s CD/DVD toggle switch
	Batteries not installed, incorrectly	Check battery compartment and reinstall batteries if necessary
	installed, or flat
	Obstruction between IR lens and	Remove any obstruction
	remote control
Player does not respond consistently	The player is not configured to use the	Change the ‘Remote Type’ item on the ‘Operation’ page of the Set-up menu to
to the remote control	correct remote type	the correct type
Player does not respond to a	The remote control has not been	Reprogram the remote control. If programming from the supplied (ARCAM)
learning remote control	programmed correctly	remote control, ensure that the ARCAM remote control is configured to DVD
		and not to CD (see above)
What are the discrete on/off codes	The system code for the DVD player is 25 (hex. 0x19). The on/off codes are:
for use with my learning remote?	On = 123 (hex. 0x7b)
	Off = 124 (hex. 0x7c)
	A complete list of codes can be found on our website at www.arcam.co.uk

Problems with video output

Problem	Possible cause	Solution
No picture!	Incorrect input selected on the TV	Select the appropriate video input on the TV (consult your TV handbook)
	Bad video connection from DV89 to TV	Check connections at both ends and, if necessary, try an alternative cable
	The player has been put into standby	Press the green button on the remote control to bring the player out of
	(the power LED is red)	standby
	Progressive scan output from the DVD	Press and hold the STOP button on the front panel (not the remote control)
	player is being used, but the television	for at least five seconds. The video will change from progressive scan to
	(or another device in the signal path)	interlaced output.
	cannot handle progressive scan input
‘Black bars’ are shown at the top	This can occur when a ‘Wide screen’ film is viewed on a 4:3 format television.
and bottom of the screen	Even with a 16:9 format television, ‘black bars’ may still be visible. This is because the DVD being viewed, although
	‘Wide screen’, is not in 16:9 format. Many films are in 1:2.35 format, which will not completely fill a 16:9 screen.
Picture is coloured strangely	‘HQ video’ is set incorrectly in ‘Setup’	Enter the ‘Setup’ menu and check the ‘HQ video’ setting (see page 7)
	menu
	Component or RGB video leads are	Check wiring between the DV89 and the TV monitor
	crossed
	‘TV system’ is set incorrectly in ‘Setup’	Enter the ‘Setup’ menu and check the ‘TV system’ setting (see page 7)
	menu
Picture is ‘jerky’ or shimmers	This occurs when NTSC discs (such	If your television can handle both NTSC- and PAL-format video, then enter
	as those from the USA) are played in	the ‘Setup’ menu and change the ‘TV system’ setting (on the ‘Video’ page) to
	a machine where the output is set to	‘Auto’.
	PAL (such as those sold in Europe), or
	vice-versa
The picture freezes for a moment	This is caused by the player changing	There is no fault.
approximately half way through a	layers on a two-layer disc	Further information about disc layer changes can often be found on the rear
film		cover of the disc packaging.
The picture freezes for a moment at	The disc is dirty or damaged	A damaged or dirty disc may cause audio and/or video drop-outs to occur (and
random points in a film		may be accompanied by increased drive noise). Clean or replace the disc.

DV89

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