Troubleshooting
Before requesting service (troubleshooting), please check the following.
Problem |
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| • | Check the batteries in the remote control. |
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No operations can be |
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• | Operate the remote control at a distance of no more than 20 feet. | P3 | |||
performed with the | • | Remove batteries and hold down one or more buttons for several minutes to drain | |||
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remote control. |
| the microprocessor inside the remote control to reset it. Reinstall batteries and try |
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| to operate the remote control again. |
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Disc does not play. | • | Ensure that the disc is installed with the label side facing up. | P5 | ||
• | Check the region number of the DVD. | ||||
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| • 5.1 channel sound is reproduced only when the following conditions are met. : |
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5.1 channel sound is |
| 1) The DVD player is connected with the proper Amplifier | |||
| 2) The disc is recorded with 5.1 channel sound. | ||||
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not being reproduced. | • | Check whether the disc being played has the “5.1 ch” mark on the outside. |
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| • | Check if your audio system is connected and working properly. | P27~28 | ||
| • | In a SETUP Menu, is the Audio Output set to Bitstream? | |||
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| • | The features or action cannot be completed at this time because: |
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The | icon appears | 1. | The DVD’s software restricts it. | |
2. | The DVD’s software doesn’t support the feature (e.g., angles). | |||
on screen. | ||||
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3.The feature is not available at the moment.
4.You’ve requested a title or chapter number or search time that is out of range.
Disc Menu doesn’t appear. | • | Check if the disc has a Menu. |
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Play mode differs from the | • | Some of the functions selected in the Setup Menu may not work properly if the | P26~30 | ||||||
Setup Menu selection. |
| disc is not encoded with the corresponding function. |
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The screen ratio | • | The Screen Ratio is fixed on your DVDs. | P28~29 | ||||||
cannot be changed. | |||||||||
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No audio. | • | Make sure you have selected the correct Digital Output in the Audio Options | P27~28 | ||||||
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| Menu. |
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The screen is blocked | • | Press the |
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| button (in front panel) for more than 5 seconds under no disc | P16 | ||
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| inside. All settings will revert to the factory settings. | ||||||||
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Forgot password | • | Press the |
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| button (in front panel) for more than 5 seconds |
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| under no disc inside. All settings including the password will revert to the factory | P30 | |||||||
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| settings. Don't use this unless absolutely necessary. |
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If you experience | • | Go to the contents and find the section of the instruction book that contains the |
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| explanations regarding the current problem, and follow the procedure once again. |
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other problems. |
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• | If the problem still cannot be solved, please contact your nearest authorized ser- |
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The picture is noisy or | • | Make sure that the disc is not dirty or scratched. | P2 | ||||||
distorted | • | Clean the disc. |
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No HDMI output. | • | Check the Video output is HDMI enabled. | P13~14 | ||||||
| • | Check the connection between the TV and the HDMI jack of DVD player. | |||||||
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| • | See if the TV supports this 480p/576p/720p/768p/1080i DVD player. |
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Abnormal HDMI output | • | If snow noise appears on the screen, it means that TV does not support HDCP | P13~14 | ||||||
screen. |
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HDMI output Jitter | • | Check your TV system setup correctly. |
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| • | The screen Jitter phenomenon may occur when frame rate is converted from | P29 | ||||||
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| 50Hz to 60Hz for 720P/1080i HDMI (High Definition Multimedia Interface) Output. | |||||||
| • | Please refer to the user’s manual of your TV. |
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