Chapter 6
R E F E R E N C E
Troubleshooting
Before requesting service (troubleshooting), please check the following.
Problem |
| Action | Page |
No operations can be | • | Check the batteries in the remote control. |
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performed with the |
| They may need replacing. |
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remote control. | • | Operate the remote control at a distance of no more than 20 feet. |
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| • Remove batteries and hold down one or more buttons for several minutes to | P5 | |
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| drain the microprocessor inside the remote control to reset it. Reinstall |
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| batteries and try to operate the remote control again. |
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Disc does not play. | • | Ensure that the disc is installed with the label side facing up. | P8 |
| • Check the region number of the DVD. | ||
5.1channel sound is • 5.1 channel sound is reproduced only when the following conditions are met. :
not being reproduced. |
| 1) The DVD player is connected with the proper Amplifier | P19 | |||
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| 2) The disc is recorded with 5.1 channel sound. |
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| • | Check whether the disc being played has the “5.1 ch” mark on the outside. |
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| • Check if your audio system is connected and working properly. | P50~51 | |||
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| • In a SETUP Menu, is the Audio Output set to Bitstream? |
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The | icon appears | • The features or action cannot be completed at this time because: |
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on screen. | 1. The DVD’s software restricts it. |
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| 2. The DVD’s software doesn’t support the feature (e.g., angles). |
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| 3. The feature is not available at the moment. |
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| 4. You’ve requested a title or chapter number or search time that is out of range. |
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Disc Menu doesn’t appear. | • | Check if the disc has a Menu. |
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Play mode differs from | • | Some of the functions selected in the Setup Menu may not work properly if the | P43~57 | |||
the Setup Menu |
| disc is not encoded with the corresponding function. | ||||
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selection. |
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The screen ratio | • The Screen Ratio is fixed on your DVDs. | P52~53 | ||||
cannot be changed. |
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No audio. | • | Make sure you have selected the correct Digital Output in the Audio Options | P50~51 | |||
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| Menu. |
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The screen is blocked | • | Press the |
| button for more than 5 seconds with no disc inside and the tray |
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| closed. All settings will revert to the factory settings. | P20 | ||
Forgot password | • | Press the |
| button for more than 5 seconds with no disc inside and the tray |
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| closed. All settings including the password will revert to the factory settings. | P55~57 | ||
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| Don't use this unless absolutely necessary. | |||
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If you experience other | • | Go to the contents and find the section of the instruction book that contains |
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problems. |
| the explanations regarding the current problem, and follow the procedure once |
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| again. |
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| • | If the problem still cannot be solved, please contact your nearest Samsung |
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| authorized service center or call |
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The picture is noisy or | • | Make sure that the disc is not dirty or scratched. |
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distorted |
| • | Clean the disc. | P4 | ||