Samsung Troubleshooting Common Issues with Flat Panel Televisions

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06.Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Also, review the Troubleshooting Section in the e-Manual. If none of the troubleshooting tips apply, visit www.samsung.com/ support or call Samsung Customer Service at 1-800-SAMSUNG (1-800-726-7864).

Issues

Solutions and Explanations

 

 

Flickering and Dimming

Try disabling some of the TV's energy efficiency features.

 

Disable Energy Saving (System > Eco Solution > Eco Sensor) and/or Energy

 

Saving (System > Eco Solution > Energy Saving) and check again.

 

 

Screen Color is Not Correct

Run a Self Diagnosis Picture Test (Support > Self Diagnosis > Picture Test).

 

If the picture problem is caused by the TV, the problem should be visible

 

in the Picture Test. If the problem is not visible, next confirm that the TV's

 

video input ports are connected to the correct external video device output

 

ports and that none of the connections are loose. Finally, if possible, test

 

your external video devices by connecting them to another TV.

 

 

Screen Brightness

Adjust the following settings:

 

Navigate to Picture and adjust Backlight, Contrast, Brightness, Sharpness,

 

Color, Tint (G/R) and other picture quality adjustment settings.

 

 

Blurred Images

Turn on Auto Motion Plus (Picture > Picture Options > Auto Motion Plus).

 

 

Unwanted Powering Off

Check if Sleep Timer (System > Time > Sleep Timer) has been enabled.

 

Sleep Timer automatically turns off the TV after an amount of time that

 

you select. If the Sleep Timer has not been enabled, see if No Signal Power

 

Off (System > Eco Solution > No Signal Power Off) or Auto Power Off

 

(System > Eco Solution > Auto Power Off) has been enabled. No Signal

 

Power Off turns off the TV if no signal has been received by the TV for a

 

specified period time. Auto Power Off turns off the TV if there has been no

 

user input in four hours.

 

 

Trouble Powering On

Confirm that the power cord is connected and that the remote has live

 

batteries and is functioning correctly. If the power cord is connected

 

properly and the remote control is operating normally, there might be

 

a problem with the antenna cable connection or the cable/satellite box

 

might not be turned on. Check the antenna connection or turn on the

 

cable/satellite box.

 

 

Stand Assembly

If you have any trouble assembling the stand, review the stand assembly

 

instruction in the Quick Start Guide.

 

 

Cannot Find a Channel

Re-run Setup (Go to MENU > System > Setup) or run Auto Program. (Go to

 

MENU > Broadcasting > Auto Program).

 

 

‐‐For detailed troubleshooting information, watch the troubleshooting videos at www.samsung.com/spsn.

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[UH7100-7150-ZA]BN68-05934A-01ENG.indb 23

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Contents LED TV English English Internet Security Smart HUB Features of your new TVContents Turning on and Controlling the TV Arrange the cables using the Cable HolderTurning on the TV and Cabling Use these buttons according to Using the Remote ControlUsing the Remote Control Displaying and Using the On- Screen RemoteInstalling Batteries into the Remote Control Touch pad Using the Samsung Smart ControlManual chapter, Smart Features Smart Hub Buttons and FunctionsInstalling Batteries into the Samsung Smart Control Smart Hub Using the Touch Pad and the Directional ButtonsMoving the Focus or Pointer Displaying Context-sensitive MenusLow Battery Alarm Window Reconnecting the Samsung Smart Control to the TVSet the Onscreen Remote Size option Displaying and Using the On-Screen RemoteMenu System Universal Remote Setup Switching Between Video SourcesUsing the Remote Control to Control External Devices Connecting the IR Extender CableUH7100-7150-ZABN68-05934A-01ENG.indb 2014-03-13 Basic Games Panel Functions Quickly Downloading and Installing a GameSmart Hub Games PanelOn TV Panel Functions Downloading and Installing an AppSamsung Apps Panel Functions On TV PanelBasic Movies & TV Shows Panel Functions Movies & TV Shows PanelAllowing Connections with a Computer or Mobile Device Playing ContentLaunching the e-Manual Using the e-ManualAdditional e-Manual Features Loading Pages using KeywordsUpdating the e-Manual to the Latest Version Saving System Eco Solution Energy Saving and check again Troubleshooting and MaintenanceTroubleshooting Issues Solutions and ExplanationsEnglish Multi Story Network TroubleshootingHow to Improve Your Wireless Signal Single StoryReduce wireless interference Adding a wireless repeaterNetwork Status Intermittent Wi-FiNetflix problems Smart Hub Error MessagesPreventing burn-in Eco Sensor and Screen BrightnessHow Does Remote Support Work? Getting Remote SupportCaring for the TV Specifications Specifications, wall mounting, and other informationDecreasing Power Consumption Model name DimensionsStill image warning LicensesInstalling a Wall Mount Using the Wall Mount Adapter Mounting the TV on a Wall Using the Wall Mount Kit OptionalInstalling the Wall Mount Kit Vesa Wall Mount Kit Notes and SpecificationsProviding Proper Ventilation for Your TV Installation with a standTo Prevent the TV from Falling Securing the TV to the WallFCC Radiation Exposure Statement Warranty InformationSamsung Brand Products English This page is intentionally Left blank

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