Samsung UN65HU8700 user manual Troubleshooting and Maintenance, Issues Solutions and Explanations

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06.Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Also, review the Troubleshooting Section in the e-Manual. If none of the troubleshooting tips apply, visit www.samsung.com/ support or call Samsung Customer Service at 1-800-SAMSUNG (1-800-726-7864).

Issues

Solutions and Explanations

 

 

Flickering and Dimming

Try disabling some of the TV's energy efficiency features.

 

Disable Energy Saving (System > Eco Solution > Eco Sensor) and/or Energy

 

Saving (System > Eco Solution > Energy Saving) and check again.

 

 

Screen Color is Not Correct

Run a Self Diagnosis Picture Test (Support > Self Diagnosis > Picture Test).

 

If the picture problem is caused by the TV, the problem should be visible

 

in the Picture Test. If the problem is not visible, next confirm that the TV's

 

video input ports are connected to the correct external video device output

 

ports and that none of the connections are loose. Finally, if possible, test

 

your external video devices by connecting them to another TV.

 

 

Screen Brightness

Adjust the following settings:

 

Navigate to Picture and adjust Backlight, Contrast, Brightness, Sharpness,

 

Color, Tint (G/R) and other picture quality adjustment settings.

 

 

Blurred Images

Turn on Auto Motion Plus (Picture > Picture Options > Auto Motion Plus).

 

 

Unwanted Powering Off

Check if Sleep Timer (System > Time > Sleep Timer) has been enabled.

 

Sleep Timer automatically turns off the TV after an amount of time that

 

you select. If the Sleep Timer has not been enabled, see if No Signal Power

 

Off (System > Eco Solution > No Signal Power Off) or Auto Power Off

 

(System > Eco Solution > Auto Power Off) has been enabled. No Signal

 

Power Off turns off the TV if no signal has been received by the TV for a

 

specified period time. Auto Power Off turns off the TV if there has been no

 

user input in four hours.

 

 

Trouble Powering On

Confirm that the power cord is connected and that the remote has live

 

batteries and is functioning correctly. If the power cord is connected

 

properly and the remote control is operating normally, there might be

 

a problem with the antenna cable connection or the cable/satellite box

 

might not be turned on. Check the antenna connection or turn on the

 

cable/satellite box.

 

 

Stand Assembly

If you have any trouble assembling the stand, review the stand assembly

 

instruction in the Quick Start Guide.

 

 

Cannot Find a Channel

Re-run Setup (Go to MENU > System > Setup) or run Auto Program. (Go to

 

MENU > Broadcasting > Auto Program).

 

 

‐‐For detailed troubleshooting information, watch the troubleshooting videos at www.samsung.com/spsn.

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[HU8700F-ZA]BN68-06338A-01ENG.indb 24

2014-05-28 ￿￿ 9:32:02

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Contents Thank you for purchasing this Samsung product English English Internet Security Features of your new TV Smart HUBContents Arrange the cables using the Cable Holder Turning on the TV and CablingTurning on and Controlling the TV Upgrading the TV using a UHD Evolution Kit sold separately Using the Remote Control Using the Remote ControlInstalling Batteries into the Remote Control Using the Samsung Smart Control Manual chapter, Smart Features Smart HubButtons and Functions Touch padInstalling Batteries into the Samsung Smart Control Using the Touch Pad and the Directional Buttons Moving the Focus or PointerDisplaying Context-sensitive Menus Smart HubReconnecting the Samsung Smart Control to the TV Low Battery Alarm WindowDisplaying and Using the On-Screen Remote Set the Onscreen Remote Size optionSwitching Between Video Sources Using the Remote Control to Control External DevicesConnecting the IR Extender Cable Menu System Universal Remote SetupHU8700F-ZABN68-06338A-01ENG.indb 2014-05-28 Quickly Downloading and Installing a Game Smart HubGames Panel Basic Games Panel FunctionsDownloading and Installing an App Samsung Apps Panel FunctionsOn TV Panel On TV Panel FunctionsMovies & TV Shows Panel Basic Movies & TV Shows Panel FunctionsPlaying Content Allowing Connections with a Computer or Mobile DeviceUsing the e-Manual Additional e-Manual FeaturesLoading Pages using Keywords Launching the e-ManualUpdating the e-Manual to the Latest Version Troubleshooting and Maintenance TroubleshootingIssues Solutions and Explanations Saving System Eco Solution Energy Saving and check againEnglish Network Troubleshooting How to Improve Your Wireless SignalSingle Story Multi StoryAdding a wireless repeater Reduce wireless interferenceIntermittent Wi-Fi Netflix problemsSmart Hub Error Messages Network StatusEco Sensor and Screen Brightness Preventing burn-inGetting Remote Support Caring for the TVHow Does Remote Support Work? Call the Samsung Open the menu on Contact CenterSpecifications Decreasing Power ConsumptionDimensions Hear the abundant sound LicensesStill image warning Mounting the TV on a Wall Using the Wall Mount Kit Optional Installing the Wall Mount KitVesa Wall Mount Kit Notes and Specifications Installing a Wall Mount Using the Wall Mount AdapterInstallation with a stand Providing Proper Ventilation for Your TVSecuring the TV to the Wall To Prevent the TV from FallingWarranty Information FCC Radiation Exposure StatementSamsung Brand Products English