Samsung UN65HU8700 Intermittent Wi-Fi, Netflix problems, Smart Hub Error Messages, Network Status

Page 28

Intermittent Wi-Fi

••Check the distance between the Modem/Router and the TV. The distance should not exceed 50ft (15.2 m).

••Verify that there are no obstacles between your TV and the Modem/Router. (Appliances, cordless phones, stone walls/fireplaces, etc. decrease Wi-Fi strength.)

••Check the cable that connects the Modem to the Router (if you use a separate Modem and Router) to see if it is in good condition. If it is not, replace the cable.

••Connect the TV to your Modem/Router using a CAT 7 cable, and then try to set up a wired network connection. (MENU > Network > Network Settings).

••Check Network Status (MENU > Network > Network Status) to see if the IP address is invalid, for example, 169.x.x.x. If it is, call your ISP to get a valid IP address, and then ask them to check the connection between your Modem and Router and the connection between the Modem / Router and the Internet.

••If you see a valid Mac address, call your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Netflix problems

••Verify that your Modem/Router is no more than 50 ft (15.2 m) away from the TV.

••Change the DNS to 8.8.8.8. Select MENU > Network > Network Status > DNS Server > Select Manually > DNS > enter 8.8.8.8 > OK

••Verify that the ESN for Netflix is valid. (Go to MENU > Support > Contact Samsung) Reset Netflix by selecting MENU > Smart Hub > Smart Hub Reset.

Smart Hub Error Messages

••Verify that the distance between the TV and the Modem/Router does not exceed 50 ft (15.2 m). ••Verify that the TV is connected to the network by checking the Network Status (MENU > Network >

Network Status).

••Reset Smart Hub by selecting the MENU > Smart Hub > Smart Hub Reset. ••Update the TV’s software (MENU > Support > Software Update). ••Wait 2 to 3 days for the issue to resolve itself.

English - 28

[HU8700F-ZA]BN68-06338A-01ENG.indb 28

2014-05-28 ￿￿ 9:32:04

Image 28
Contents Thank you for purchasing this Samsung product English English Internet Security Features of your new TV Smart HUBContents Turning on the TV and Cabling Arrange the cables using the Cable HolderTurning on and Controlling the TV Upgrading the TV using a UHD Evolution Kit sold separately Using the Remote Control Using the Remote ControlInstalling Batteries into the Remote Control Using the Samsung Smart Control Manual chapter, Smart Features Smart HubButtons and Functions Touch padInstalling Batteries into the Samsung Smart Control Using the Touch Pad and the Directional Buttons Moving the Focus or PointerDisplaying Context-sensitive Menus Smart HubReconnecting the Samsung Smart Control to the TV Low Battery Alarm WindowDisplaying and Using the On-Screen Remote Set the Onscreen Remote Size optionSwitching Between Video Sources Using the Remote Control to Control External DevicesConnecting the IR Extender Cable Menu System Universal Remote SetupHU8700F-ZABN68-06338A-01ENG.indb 2014-05-28 Quickly Downloading and Installing a Game Smart HubGames Panel Basic Games Panel FunctionsDownloading and Installing an App Samsung Apps Panel FunctionsOn TV Panel On TV Panel FunctionsMovies & TV Shows Panel Basic Movies & TV Shows Panel FunctionsPlaying Content Allowing Connections with a Computer or Mobile DeviceUsing the e-Manual Additional e-Manual FeaturesLoading Pages using Keywords Launching the e-ManualUpdating the e-Manual to the Latest Version Troubleshooting and Maintenance TroubleshootingIssues Solutions and Explanations Saving System Eco Solution Energy Saving and check againEnglish Network Troubleshooting How to Improve Your Wireless SignalSingle Story Multi StoryAdding a wireless repeater Reduce wireless interferenceIntermittent Wi-Fi Netflix problemsSmart Hub Error Messages Network StatusEco Sensor and Screen Brightness Preventing burn-inGetting Remote Support Caring for the TVHow Does Remote Support Work? Call the Samsung Open the menu on Contact CenterSpecifications Decreasing Power ConsumptionDimensions Licenses Hear the abundant soundStill image warning Mounting the TV on a Wall Using the Wall Mount Kit Optional Installing the Wall Mount KitVesa Wall Mount Kit Notes and Specifications Installing a Wall Mount Using the Wall Mount AdapterInstallation with a stand Providing Proper Ventilation for Your TVSecuring the TV to the Wall To Prevent the TV from FallingWarranty Information FCC Radiation Exposure StatementSamsung Brand Products English