Issues | Solutions and Explanations | |
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| First, perform the Picture Test and to see if your TV is properly displaying the test image. | |
Poor picture | • Go to MENU - Support - Self Diagnosis - Picture Test | |
If the test image is properly displayed, the poor picture may be caused by the source or | ||
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| signal. | |
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The TV image does not look as good | Store displays are typically tuned to digital, HD (high definition) channels. | |
as it did in the store. | • If you have an analog cable/satellite box, upgrade to a digital set top box. Use HDMI or | |
| Component cables to deliver HD (high definition) picture quality. | |
| • Cable/Satellite subscribers: Try HD channels from the channel line up. | |
| • Air/Cable Antenna connection: Try HD channels after performing an Auto program. | |
| ✎✎ Many HD channel programs are up scaled from SD (Standard Definition) content. Look | |
| for a channel that is broadcasting true HD content. | |
| • Adjust the Cable/Set top box video output resolution to 1080i or 720p. | |
The picture is distorted: macroblock | • The compression of video contents may cause picture distortion, especially in programs | |
error, small block, dots, pixelization. | with fast moving pictures such as sports programs and action movies. | |
| • A weak signal can cause picture distortion. This is not a TV problem. | |
| • Mobile phones used close to the TV (within 3.3 ft) may cause noise in the picture on analog | |
| and digital channels. | |
Color is wrong or missing. | • If you’re using a Component connection, make sure the component cables are connected | |
| to the correct jacks. Incorrect or loose connections may cause color problems or a blank | |
| screen. | |
There is poor color or brightness. | • Adjust the Picture options in the TV menu. (go to Picture Mode / Color / Brightness / | |
| Sharpness) | |
| • Adjust the Energy Saving option in the TV menu (go to MENU - System - Eco Solution - | |
| Energy Saving) | |
| • Try resetting the picture to the default picture settings. (go to MENU - Picture - Reset | |
| Picture) | |
There is a dotted line on the edge of | • If the picture size is set to Screen Fit, change it to 16:9. | |
the screen. | • Change the cable/satellite box resolution. | |
The picture is black and white. | • If you are using an AV composite input, connect the video cable (yellow) to the Green jack of | |
| Component input 1 on the TV. | |
When changing channels, the picture | • If the TV is connected to a cable box, reset the box. (Disconnect and then reconnect the AC | |
freezes or is distorted or delayed. | cord, and then wait until the cable box reboots. It may take up to 20 minutes.) | |
| • Set the output resolution of the cable box to 1080i or 720p. | |
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| First, perform the Sound Test to determine if your TV audio is operating properly. | |
Sound Problem | • Go to MENU - Support - Self Diagnosis - Sound Test | |
| If the audio is OK, the sound problem may be caused by the source or signal. | |
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There is no sound or the sound is too | • Please check the volume of the device (Cable/Sat Box, DVD, | |
low at maximum volume. | your TV. | |
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The picture is good but there is no | • Set the Speaker Select option to TV Speaker in the Sound menu. | |
sound. | • If you are using an external device, check the device’s audio output option (Ex. You may | |
| need to change your cable box’s audio option to HDMI if you have the box connected to | |
| your TV using an HDMI cable.). | |
| • If you are using a DVI to HDMI cable, a separate audio cable is required. | |
| • Reboot the connected device by disconnecting and then reconnecting the device’s power | |
| cable. | |
The speakers are making an | • Check the cable connections. Make sure a video cable is not connected to an audio input. | |
inappropriate noise. | • For Antenna or Cable connections, check the signal information. A weak signal may cause | |
| sound distortion. | |
| • Perform the Sound Test as explained above. |