Issues | Solutions and Explanations |
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The picture will not display in full | • HD channels will have black bars on either side of the screen when displaying up scaled |
screen. | SD (4:3) contents. |
| • Black bars will appear on the top and bottom of the screen when you watch movies that |
| have aspect ratios different from your TV. |
| • Adjust the picture size option on your external device or change the TV to full screen. |
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Image Retention (Burn In) Issue. | • To minimize the possibility of screen burn, this unit is equipped with Pixel Shift screen burn |
| reduction technology. Pixel Shift lets you set the picture so it moves slightly up and down |
| (Vertical Line) and side to side (Horizontal Dot). The regular, slight movement of the picture |
| reduces screen burn in. |
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The remote control does not work. | • Replace the remote control batteries. Make sure you insert them with the plus and minus |
| ends in the correct direction. |
| • Clean the transmission window located on the top of the remote control. |
| • Try pointing the remote control directly at the TV from 5~6 feet away. |
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The cable/set top box remote control | • Program the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set |
does not turn the TV on or off, or | top box user manual for the SAMSUNG TV code. |
adjust the volume. |
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A “Mode Not Supported” message | • Check the supported resolution of the TV and adjust the external device’s output resolution |
appears. | accordingly. Refer to resolution settings in this manual. |
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Caption on the TV menu is greyed | • You cannot select Caption in the TV menu when watching content from a device |
out. | connected via HDMI or Component. |
| • Caption must be activated on the external device. |
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There is a plastic smell from the TV. | • This smell is normal and will dissipate over time. |
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TV Signal Information is unavailable | • This function is only available for digital channels the TV receives from an Antenna / RF/ |
in the Self Diagnosis Test menu. | Coax connection. |
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TV is tilted to the right or left side. | • Remove the stand base from the TV and reassemble it. |
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The Broadcasting menu is greyed | • The Broadcasting menu is only available when you select the TV source. |
out (unavailable). |
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Your settings are lost after 30 minutes | • If TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. |
or every time the TV is turned off. | If you want to change the settings from Store Demo mode to Home Use, press the |
| SOURCE button to select TV mode, and go to MENU → Support → Use Mode. |
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You have intermittent loss of audio | • Check the cable connections and reconnect them. |
or video. | • Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the |
| cables are flexible enough for long term use. If mounting the TV to the wall, we recommend |
| using cables with 90 degree connectors. |
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The PIP menu is not available. | • PIP functionality is only available when you are using an HDMI or Component source. |
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You see small particles when you | • This is part of the product’s design and is not a defect. |
look closely at the edge of the frame |
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of the TV. |
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The POP (the TV’s internal banner ad) | • Go to MENU → Support → Use Mode, and then select Home Use. |
appears on the screen. |
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The message “This file may not be | • This may appear because the content has a high bit rate. The content generally will play, |
played properly.” appears. | but could experience some playability issues. |
✎✎Some functions and pictures shown in this manual are available on specific models only.
✎✎To keep your TV in optimum condition, upgrade to the latest firmware on the Samsung web site by USB (Go to samsung.com→ Support).