Toshiba 72HM196 manual Sound problems, Remote control problems, Channel tuning problems

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HM196_EN.book Page 77 Tuesday, May 30, 2006 2:18 PM

Chapter 8: Troubleshooting

Picture brightness changes soon after turning on TV

•If you set the lamp mode to Low Power, each time you turn on the TV, the lamp will start out in High Bright mode but will switch to Low Power mode after a short period of time. You may notice a change in screen brightness when this happens. This is normal and is not a sign of malfunction (- page 55).

Poor composite or S-video picture

•If the TV is connected to an external A/V device (e.g., DVD player, video game system, set-top box, etc.) try using a ColorStream or HDMI video connection instead.

Picture and sound are out of sync

•As with all products that contain a digital display, in rare instances, when viewing certain content (e.g.. television broadcasts, video games, DVDs), you may notice that the sound and picture are slightly out of sync. This phenomenon can be caused by various factors including, without limitation, video processing within the TV, video processing in an attached gaming system, and video processing or different compression rates used by broadcasters in their programming. You may want to try one or more of the following suggestions, which may help to reduce the effect of this phenomenon:

–If the TV is connected to an A/V receiver that has a programmable audio delay feature, use this feature to help synchronize the sound to the picture.

–If you notice this phenomenon only on certain TV channels, please contact your local broadcast, cable, or satellite provider to inform them of this issue.

Sound problems

•Check the antenna/cable connections (- Installation Guide).

•The station may have broadcast difficulties. Try another channel.

•The sound may be muted. Press z.

•If you hear no sound, try setting the MTS feature to Stereo mode (- page 45).

•Make sure the Speakers function in the Audio Setup menu is set correctly (- page 46).

•If you are not receiving a second audio program from a known SAP source, make sure the MTS feature is set to SAP mode (- page 45).

•If you hear audio that seems “incorrect” for the program you are watching (such as music or a foreign language), the SAP mode may be on. Set the MTS feature to Stereo mode (- page 45).

•When using an external audio amplifier, if you connect the amplifier to the VAR. AUDIO OUT terminals, the volume of the TV and amplifier must be set above 0 or you will not hear any sound (- Installation Guide).

Remote control problems

•Make sure the remote control is set to the correct device mode (- page 16).

•Remove all obstructions between the remote control and the TV.

•The remote control batteries may be dead. Replace the batteries (- page 11).

•Your TV remote control may not operate certain features on your external device. Refer to the owner’s manual for your other device to determine its available features. If your TV remote control does not operate a specific feature on another device, use the remote control that came with the device (- page 16).

•If the TV still does not act as expected, use the Reset Factory Defaults procedure (- page 31).

Channel tuning problems

•Make sure the remote control is set to the correct device mode (- page 16).

•The channel may have been erased from the channel memory by the Channel Add/Delete feature. Add the channel to the channel memory (- page 27).

•The channel may be blocked by the Channels Block feature. Unblock the channel (- page 49).

•If you are unable to tune digital channels, check the antenna configuration (- page 25). If you are still unable to tune digital channels, clear all channels from the channel list (-page 27) and reprogram channels into the channel memory (- page 26). If you are still unable to tune digital channels, use the Reset Factory Defaults procedure (- page 31). Also see “TV stops responding to controls” and “Other problems” (- page 76).

Closed caption problems

•If the program or video you selected is not closed- captioned, no captions will display (- page 43).

•If text is not available, a black rectangle may appear. If this happens, turn off the closed caption feature (- page 43).

•A closed-caption signal may not display correctly in the following situations: a) when a videotape has been dubbed; b) when the signal reception is weak; or c) when the signal reception is nonstandard (- page 43).

Rating blocking (V-Chip) problems

•If you forget your PIN code: While the PIN code entering screen is displayed, press Efour times within 5 seconds. The PIN code you previously stored will be cleared (- page 47).

•The V-Chip feature is available for the U.S. V-Chip system only (- page 48).

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Contents 62HM196 72HM196 Television Stand Model 62HM196 72HM196 Voice announce featureTrademark Information Contents Troubleshooting Welcome to Toshiba Features of your new TVIntroduction Read Important notes about your DLP projection TV ColorStream HD-1, ColorStream HD-2, Hdmi 1, Hdmi 2, ANT TV front and side panel controls and connectionsBlue, Yellow and Green/Red LEDs ColorStream HD-1 in and ColorStream HD-2 TV back panel connectionsHM196EN.book Page 10 Tuesday, May 30, 2006 218 PM Installing the remote control batteries Using the remote controlRemote control effective range To install the remote control batteriesChannel Numbers 0-9, -/100 directly tune TheaterWide 1/2/3, and Full On Screen Interactive Program GuideSatellite DVD Remote Control functional key chartCombo Receiver CH RTN Device code setup Using the remote control to operate your other devicesMode Select Default device mode control before programming Mode Select Device mode control after programmingOperational feature reset Using the volume lock featureTo unlock the remote control’s volume keys To reset the remote controlCable boxes TVsSatellite receivers DVDsKLH VCRsDBS/PVR Combo PVRsCable/PVR Combo Audio Amp/Tuners Audio AmpCD players Icon Option Menu layout and navigationMain menu layout Installation Setup/Installation menu layoutSetup menu Navigating the menu system Thinc menu layoutTo configure the ANT 1 and ANT 2 input sources Setting up your TVSelecting the menu language To select the menu languageProgramming channels automatically Press Yand open the Setup menuTo program channels automatically Already done so.Manually adding and deleting channels in the channel memory Setting the ColorStream HD audio mode Setting the time and dateTo set the ColorStream HD audio mode To set the time and dateTo set the Hdmi audio mode Setting the Hdmi audio modeViewing the CableCARD menu To view the CableCARD menuTo set the Quick Restart feature Viewing the digital signal meterTo view the digital signal meter To close the screen and return to the Terrestrial menuTo close the screen and return to the Installation menu Reset Factory DefaultsTo cancel the reset Viewing the system statusTo label the video input sources Using the TV’s featuresLabeling the video input sources Tuning channels using Channel Browser Tuning channelsFavorite Browser Picture PreviewElements of the Channel Browser banner To tune to a channel or input in Browse modeTo open the Channel Browser banner To toggle among the available listsTuning to a specific channel programmed or unprogrammed Tuning to the next programmed channelTo memorize a channel in the Rbutton Switching between two channels using Channel ReturnSwitching between two channels using SurfLock Natural picture size Selecting the picture sizeTheaterWide 1 picture size for 43 format programs TheaterWide 2 picture size for letter box programsFull picture size for 169 480i, 480p source programs only To set the scroll settingsTo turn off the auto aspect ratio feature To turn on the auto aspect ratio featureTo set the Cinema Mode to Video Selected when Auto Aspect is OnUsing the POP double-window feature Using the POP featuresTo display a program in the POP window To close the POP double-windowPOP double-window aspect ratio Using the Freeze featureTo use the Freeze feature Selecting the picture mode Adjusting the pictureAdjusting the picture quality To select the picture modeClosed Caption Advanced Using the closed caption modeTo view captions or text To customize the closed captionsUsing the Closed Caption button on the remote control Adjusting the audioUsing the digital audio selector Digital closed captionsTo adjust the audio quality Adjusting the audio qualitySelecting stereo/SAP broadcasts To listen to stereo soundSelecting the optical audio output format Using the StableSound featureTurning off the built-in speakers Entering the PIN code Using the Locks menuIf you cannot remember your PIN code Changing your PIN codeBlocking TV programs and movies by rating V-Chip Press b to highlight Enable Rating BlockingTo block and unblock TV programs and movies To download the additional rating system if availableTo block channels Blocking channelsTo unblock individual channels To block all channels at onceUnlocking programs temporarily Using the input lock featureTo unblock all locked channels at once To temporarily unlock the programUsing the control panel lock feature Using the GameTimerSetting the On/Off Timer Setting the sleep timerUnderstanding the auto power off feature Displaying TV status information using RecallUnderstanding the last mode memory feature To display TV status information on-screenUsing the advanced picture settings features Using the TV’s advanced featuresUsing dynamic contrast Using CableClear digital noise reductionSelecting the lamp mode Using Mpeg noise reductionSelecting the color temperature To turn on Game Mode Using the Game Mode featureTo turn off Game Mode Highlight Advanced Audio Settings and press TConnecting the TV to your home network Using the Thinc home network featureSetting up the network address Automatically setting up the network addressEither… Highlight OK and press T Manually setting up the network addressBasic Network Setup menu appears Resetting the network address Setting up file sharing on your PCCompatible operating systems On your PCGo to section D, Set up file sharing on the TV Setting up file sharing on a PC withMicrosoft Windows Properties window for the selected folderProperties window Setting up file sharing on the TVHome File Server Setup Please Wait About the Software Upgrade featureFile/folder name specifications Media specificationsPicture Viewer/JPEG file specifications Audio Player/MP3 file specificationsNetworked PC specifications Using the Picture ViewerAccessing Jpeg files stored on a networked PC Maximum number of files per shared folderViewing Jpeg files on the TV To view your Jpeg files in Native Resolution modeDuring the slide show To set the slide show intervalAccessing MP3 files stored on a networked PC Using the Audio PlayerPlaying MP3 audio files on the TV To use the mute functionRequired information and services Setting up e-mail schedulingSetting up e-mail scheduling Mail Scheduling ID Required Mail AuthorizationTest Passes message shown below will appear To exit the E-mail Scheduling Setup windowTo set up the Smtp authentication Setting up Smtp authenticationIncoming Mail Server and Outgoing Mail Server names or Code Description SolutionsTV’s E-mail Scheduling Setup Password field Description of fields in the E-mail Scheduling Setup windowMail Authorization field Mail Scheduling fieldSecurity settings Mail parameters Using e-mail schedulingSending a request e-mail to the TV Formatting a request e-mailTag and data formats Sample request e-mailsADD request e-mail GET request e-mailModifying an existing recording or reminder Receiving an e-mail from the TVDelete request e-mail Help request e-mailGeneral troubleshooting TroubleshootingRemote control problems Sound problemsChannel tuning problems Closed caption problemsRecording problems Home network troubleshootingAudio Player problems Picture Viewer problemsSee Setting the time and date on Home server setup problemsMail scheduling problems LED indications LED Indication Condition Solution Voice AnnounceWhen to replace the lamp unit Lamp unit replacement and careAppendix Replacing the lamp unit User-replaceable componentRequired tools How to replace the lamp unitDisposing of the used lamp unit Replace the screw and tighten using a manual screwdriverSpecifications For DLP Television Models Limited United States WarrantyHow to Obtain Warranty Services Limited Canada WarrantyHudson tjh@cryptosoft.com Account IndexHM196EN.book Page 89 Tuesday, May 30, 2006 218 PM HM196EN.book Page 90 Tuesday, May 30, 2006 218 PM HM196EN.book Page 91 Tuesday, May 30, 2006 218 PM Service Centers
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