TROUBLESHOOTING 23
TROUBLESHOOTING
General
Problem | Solution |
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Cannot control the TV with the remote | yyCheck the remote control sensor on the product and try again. |
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control. | yyCheck if there is any obstacle between the product and the remote control. | |
| yyCheck if the batteries are still working and properly installed ( to , | to ). |
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No image display and no sound is | yyCheck if the product is turned on. |
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produced. | yyCheck if the power cord is connected to a wall outlet. |
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| yyCheck if there is a problem in the wall outlet by connecting other products. | |
Image appears slowly when the TV | yyThe image is muted during the product startup process. This is normal. If the image does not | |
turns on. | appear in a few minutes, unplug the TV for 30 seconds and try again. If the image still does | |
| not appear, contact the authorized service center in your local area. |
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Cannot connect external devices. | yyRefer to the “Connection Overview” and connect an external device. |
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The TV turns off suddenly. | yyCheck the power control settings. The power supply may be interrupted. |
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| yyCheck if the Auto sleep feature is activated in the Time settings. |
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| Refer to the “Sleep Timer”. |
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Audio
Problem | Solution |
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No sound is produced while images are | yyPress VOL + or - button. |
displaying. | yyCheck if the sound is muted by pressing MUTE. |
| yyScroll to other channels. There may a problem with the broadcast. |
| yyCheck if the TV Speaker feature is activated in the menu option. |
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No output from one of the speakers | yyAdjust Balance in the menu option. |
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Unusual sound from inside the TV is | yyA change in ambient humidity or temperature may result in an unusual noise when the |
produced. | product turns on or off. There is no problem with your product. |
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Video
Problem | Solution |
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An image displays in black and white or | yyAdjust the color setting in the menu option. |
the color quality is poor. | yyKeep a sufficient distance between this product and other electronic products. |
| yyScroll to other channels. There may a problem with the broadcast. |
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Horizontal or vertical bars appears or | yyCheck if there are local interferences such as an electrical appliance or power tool. |
images blur |
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Lines or streaks appear on images | yyCheck the antenna or aim the antenna to the proper direction. |
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Afterimages (ghosts) appear when the | yyPixels may have been damaged from a fixed image displayed for a long time (image burn). |
product turns off | Use a screen saver to prevent the pixel damage on the screen. |
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The power is on but the screen appears | yyAdjust the brightness and contrast in the menu option. |
extremely dark. |
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“No Signal” appears on the screen. | yyCheck if the signal cable is connected between the TV and products properly. |
| yyCheck the selected input source by pressing INPUT. |
Black spots appear on the screen. | yySeveral pixels in red, green, white, or black may appear on the screen that can attribute to |
| the characteristics of the panel. |
| yyThis is normal. |
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The display offset is wrong. | yyAdjust the position setting in the Picture menu. |
| yyCheck if the video card resolution and frequency are supported by the product. If the |
| frequency is out of range, set to the recommended resolution using the display settings on |
| the external device. |
Thin lines appear in the background of | yyCheck the video cable connections. |
the screen. |
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The reception on some channels is | yyScroll to other channels. There may a problem with the broadcast. |
poor | yyThe station signal may be weak. Aim the antenna to the proper direction. |
| yyCheck if there is local interferences such as an electrical appliance or power tool. |