Samsung BDF5700, BD-F5700 user manual Appendix, Troubleshooting

Appendix

	Troubleshooting
Before requesting service, please try the following solutions.
PROBLEM	SOLUTION
No operation can be	• Check the batteries in the remote control. They may need replacing.
performed with the remote	• Operate the remote control at a distance of no more than 20 feet from the
control.	player.
	• Remove batteries and hold down one or more buttons for several minutes
	to drain the microprocessor inside the remote control to reset it. Reinstall
	batteries and try to operate the remote control again.
Disc does not play.	• Ensure that the disc is installed with the label side facing up.
	• Check the region number of the Blu-ray Disc/DVD.
Disc Menu does not appear.	• Ensure that the disc has disc menus.
The prohibition message	• This message appears when an invalid button is pressed.
appears on the screen.	• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles).
	• You’ve requested a title or chapter number or search time that is out of range.
Play mode differs from the	• Some of the functions selected in the Setup Menu may not work properly if
Setup Menu selection.	the disc is not encoded with the corresponding function.
The screen ratio cannot be	• The Screen Ratio is fixed on your Blu-ray Disc/DVD.
changed.	• This is not a problem with the player.
No audio.	• Make sure you have selected the correct Digital Output in the Audio Options
	Menu.
The screen is blank.	• If the HDMI output is set to a resolution your TV cannot support (for example,
	1080p), you may not see a picture on your TV.
	• Press the @ button (on front panel) for more than 5 seconds with no disc
	inside. All settings will revert to the factory settings.
	• When the factory default settings are restored, all stored user BD data is
	deleted.

PROBLEM	SOLUTION
Forgot password	• Press the @ button (on front panel) for more than 5 seconds with no disc
	inside. All settings including the password will revert to the factory settings.
	Don’t use this unless absolutely necessary.
	• When the factory default settings are restored, all stored user BD data is
	deleted.
The picture is noisy or	• Make sure that the disc is not dirty or scratched.
distorted	• Clean the disc.
No HDMI output.	• Check the connection between the TV and the HDMI jack of the player.
	• Check if your TV supports 480p, 720p, 1080i, or 1080p HDMI input
	resolutions.
Abnormal HDMI output	• If random noise appears on the screen, it means that TV does not support
screen.	HDCP (High-bandwidth Digital Content Protection).
If you experience other	• Go to the contents and find the section of the user manual that contains the
problems.	explanations regarding the current problem, and follow the procedure once
	again.
	• If the problem still cannot be solved, please contact your nearest Samsung
	authorized service center.
DLNA function
I can see folders shared	• DLNAs shows only files corresponding to the Image, Music, and Movie
through DLNA, but I cannot	categories. Files that do not correspond to these categories are not displayed.
see the files.
Video is played intermittently.	• Check if the network is stable.
	• Check if the network cable is properly connected and if the network is
	overloaded.
DLNA connection between	• The IP address under the same subnetwork should be unique. If they are not,
Player and PC is unstable.	IP interference can cause this phenomenon.
	• Check if you have a firewall enabled.
	If so, disable the firewall function.

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