Samsung Troubleshooting Your Blu-ray Player: BD-C6800 Manual

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Appendix


	Troubleshooting
Before requesting service, please check the following.

PROBLEM	SOLUTION
No operation can be performed with the	• Check the batteries in the remote control. They may need replacing.
remote control.	• Operate the remote control at a distance of no more than 20 feet.

•Remove batteries and hold down one or more buttons for several minutes to drain the microprocessor inside the remote control to reset it. Reinstall batteries and try to operate the remote control again.

Disc does not play.	• Ensure that the disc is installed with the label side facing up.
	• Check the region number of the Blu-ray Disc/DVD.
Disc Menu does not appear.	• Ensure that the disc has disc menus.

The prohibition message appears on the	• This message appears when an invalid button is pressed.
screen.	• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles)
	• You’ve requested a title or chapter number or search time that is out of
	range.
Play mode differs from the Setup Menu	• Some of the functions selected in the Setup Menu may not work properly if
selection.	the disc is not encoded with the corresponding function.
The screen ratio cannot be changed.	• The Screen Ratio is fixed on your Blu-ray Disc/DVDs.
	• This is not a problem with the player.
No audio.	• Make sure you have selected the correct Digital Output in the Audio Options
	Menu.
The screen is blocked	• If the HDMI output is set to a resolution your TV cannot support (for
	example, 1080p), you may not see a picture on your TV.
	• Press the STOP (	) button (on front panel) for more than 5 seconds with
	no disc inside. All settings will revert to the factory settings.
	• When the factory default settings are restored, all the user data stored in
	the BD data will be deleted.

08 Appendix

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Contents Blu-ray Disc Player Blu-ray Disc Features Key featuresBlu-ray Disc Player Features FCC Note for U.S.A Safety InformationFCC RF Radiation Exposure Precautions Important Safety InstructionsClass 1 Laser product Disc Storage & Management Disc HandlingRestrictions on Playback Maintenance of CabinetContents Resolution Setting the MenuProgressive Mode Still ModeSetup Basic Functions Software Upgrade Notification SettingsUsing the AllShare Function TroubleshootingGetting Started Disc Types and Contents that can be playedDisc types that cannot be played BD-ROM Blu-ray Disc Compatibility Disc TypesAvchd Advanced Video Codec High Definition Audio CD CD-DAUse a 700MB80 minutes CD-RW/-R disc Avchd format discs need to be finalizedCopyright Region CodeLogos of Discs that can be played AccessoriesFront Panel Front Panel Display Rear Panel Remote Control Tour of the Remote ControlInstalling batteries Controllable Tv Codes Setting the Remote ControlConnected to the TV TV CHConnections Connecting to a TVRed White HDMI-DVI cable Not included Audio cableResolution is actually Case 3 Connecting to a TV Component Better QualityRed White Red Blue Green Red White Yellow Case 4 Connecting to a TV Video Good QualityConnecting to an Audio System 1CH audio cables Not included Channel Amplifier Case 3 Optical cable not included Case 4 Audio cableCable Network Connecting to the NetworkWireless IP sharer Wireless NetworkBroadband service Networking with PC for AllShare function See pages 59~60Before Starting Initial Settings SetupPress the Enter button to select Start button Do not confuse because this is not malfunctionMove the cursor or select an item Setting the MenuExit Button Press this to exit the menu Press the Exit button to exit the menuDisplay 3D ModeTV Screen Size ActivatedTV Aspect ResolutionBD Wise Samsung Players only Component Mode Resolution according to the output modeAuto Still Mode Progressive ModeHdmi Format Movie Frame 24FsPCM Downsampling Set whether to downsample 96kHz signalsDigital Output Selection BitstreamDownmixing Mode Speaker SettingDynamic Range Control DTS Neo6Internet@TV Screen Size Initial SettingsAnynet+HDMI-CEC BD Data ManagementClock Network SettingsDivXR Registration DivXR DeactivationThis process can take up to five minutes Wired NetworkUse the number buttons on your remote to enter numbers  Setting Up the Network Connection Wireless NetworkPress the Return button on your remote Right of the screen Network settings are displayedTab Use the number buttons to enter numbersBD-LIVE Internet Connection Network StatusParental Rating LanguagePower On/Off Sound Change PasswordBackground Energy SavingContact Samsung Software UpgradeSupport Provide contact information for assistance with your playerBasic Functions Skipping Chapters Using the Popup MenuSearching for a Desired Scene Slow Motion PlayRepeat the Title or Chapter Using the Tools buttonRepeat the Section Moving to a Desired Scene DirectlySelecting the Audio Language Selecting the Picture SettingSelecting the Subtitle Language Changing the Camera AngleButtons on the Remote Control used for Music Playback Setting BonusviewListening to Music Repeat an Audio CD CD-DA/MP3 Playing an Audio CD CD-DA/MP3Playlist Audio CD CD-DA/MP3 Screen ElementsRepeat this procedure to select additional tracks Using the Tools buttonPlaying a Jpeg Disc Playing back a PicturePlaying back a USB Storage Device 1920x1080 Supported file formatsCompliant with WMA version Sampling rates in kHz 8, 11, 16, 22, 32, 44.1Using Internet@TV Network ServicesGetting Started with Internet@TV Internet@TV at a GlancePress the Enter button Map and address appear on the screen Using the KeypadAccount Login SettingsSystem Setup Internet@TV IDInternet@TV Services Available Service ManagerSamsung Apps PropertiesApplication Program at a Glance Using the AllShare FunctionDuring video playback, play time will not display AllShare does not support the following functionsMy Computer Displays a list of the folders Appendix TroubleshootingAuthorized service center Picture is noisy or distorted Forgot passwordClean the disc No Hdmi output AgainViewing using 3D function Romote Control Downmixing Mode Resolution DTS Neo6 Repeat Optimal Resolution 33~34Index 50~52Specifications Copy Protection Compliance and Compatibility NoticeNetwork Service Disclaimer License One 1 Year Parts / Ninety Days 90 Labor Limited Warranty to Original PurchaserCanada Area Contact Center  Web SiteMexico Argentine Brazil 0800-124-421 4004-0000 ChileAK68-01963N Questions or COMMENTS?