Sharp BD-HP90U operation manual Troubleshooting, Power, Basic Operation, Playback

Troubleshooting

The following problems do not always suggest a defect or malfunction of this Player.

Refer to the problems and lists of possible solutions below before calling for service.

Power

Problem		Possible causes and solutions
The Player power cannot be turned	•	Make sure that the AC adapter cord is connected to the DC IN terminal on the
on.		rear of the player, the AC cord is connected to the AC adapter and the AC cord is
		plugged into an AC outlet. (Page 23)
	•	Reset the player. (Page iv)
The Player power is turned off.	•	Is “Auto Power Off” set to “Yes”? When “Auto Power Off” is set to “Yes”, the
		power will be automatically turned off after 10 continuous minutes of inactivity (no
		playback). (Page 41)

Basic Operation

Problem		Possible causes and solutions
The remote control does not work.	•	Use the remote control within its operating range. (Page 22)
	•	Replace the batteries. (Page 22)
	•	Reset the remote control.
		− Press and hold 1 (the number button) first and then POWER on the remote
		control together for more than 5 seconds.
Cannot operate the Player.	•	Are you operating the Player within the specified operating temperature range?
		(Page vi)

Playback

Problem		Possible causes and solutions
The Player cannot play a disc.	•	Take out the disc and clean it. (Page 12)
	•	Make sure that the disc is loaded properly (label-side up). (Page 27)
	•	Make sure that region code on the disc matches that of this Player. (Page 9)
	•	Allow any condensation in or near the Player to dry. (Page 12)
	•	Check that the disc is recorded in the compatible TV system (PAL or NTSC).
	•	The Player cannot play back video which was not recorded normally. (Page 9)
	•	Proper playback may be impossible due to the state of the disc recording, a
		scratched, warped or dirty disc, the state of the pick-up, or compatibility issues
		between this Player and the disc being used. (Pages 9, 12)
	•	When the recorded time of a disc is unusually short, playback may not be possible.
	•	BD-RE/R discs recorded in a format other than BDMV/BDAV cannot be played
		back. (Page 9)
The disc is automatically ejected	•	Make sure that the disc is loaded properly (label-side up). (Page 27)
after loading a disc.	•	Take out the disc and clean it. (Page 12)
	•	Make sure that the disc is playable. (Page 9)
Video stops.	•	Has the Player been subjected to shock or impact? Are you using it in an unstable
		location? The Player will stop if it senses shock or vibration.
The Player makes a snapping sound	•	The player may sometimes make a snapping sound when starting playback if it has
when starting playback or loading		not been operated in a while. These sounds are not malfunctions of the player but
a disc.		are normal operating conditions.

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