Sharp BD-HP90U operation manual Troubleshooting Picture, Sound, Iii

Troubleshooting

Picture

Problem		Possible causes and solutions
No picture.	•	Make sure that the cables are connected correctly. (Page 18)
	•	Make sure that the connected TV or the AV receiver is set to the correct input.
		(Page 18)
	•	Take out the disc and clean it. (Page 12)
	•	Make sure that region code on the disc matches that of this Player. (Page 9)
	•	There is no picture from the HDMI output.
		− Are the settings performed correctly? Please check the settings. (Page 40)
Screen freezes and operation	•	Turn off the power and turn on the power again.
buttons do not work.	•	If the power is not turned off, perform a reset. (Page iv)
	•	Is the disc damaged or dirty? Check the condition of the disc. (Page 12)
Widescreen video appears vertically	•	Is “TV Aspect Ratio” set to match the connected TV? (Page 40)
stretched, or black bands appear at	•	If you are using a widescreen TV, is the “TV Aspect Ratio” set to “Wide”? (Page 40)
the top and bottom of the screen.
Square noise (mosaic) appears on	•	Blocks in images may be visible in scenes with rapid movement due to the
the screen.		characteristics of digital image compression technology.
Audio is not output, or images are	•	The audio may not be output or the images may not be played back properly for
not played back properly.		some discs in which copyright-protected contents are recorded.
3D images cannot be output to a TV.	•	Is an HDMI cable used?
	•	Are a 3D compatible TV and 3D glasses used?
	•	Is a proper connection made between the HDMI OUT terminal of the player and the
		HDMI input terminal of the 3D compatible TV?
	•	Is the 3D setting on this player correct? (Pages 25, 42)
	•	Is the 3D setting on the TV correct?
	•	Is a 3D compatible BD disc being played back?
Noise appears on the screen.	•	When you watch TV broadcasts with the power of this player turned on, noise may
		appear on the TV screen. In such cases, turn off the power to this player or keep
		this player away from the TV.

Sound

Problem		Possible causes and solutions
No sound, or sound is distorted.	•	If the volume of the TV or amplifier is set to minimum, turn the volume up.
	•	There is no sound during still mode, slow motion playback, fast forward and fast
		reverse. (Page 34)
	•	Check that the audio cable is connected correctly. (Page 19)
	•	Check that the cable plugs are clean.
	•	Take out the disc and clean it. (Page 12)
	•	Audio may not be output depending on the audio recording status, such as when
		audio other than an audio signal or non-standard audio is recorded for the audio
		content of the disc. (Page 9)
Audio is not output, or images are	•	The audio may not be output or the images may not be played back properly for
not played back properly.		some discs in which copyright-protected contents are recorded.

Appendix

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