Sharp BD-HP25S operation manual Troubleshooting, Power, Basic Operation, Playback

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Troubleshooting

The following problems do not always suggest a defect or malfunction of this Player.

Refer to the problems and lists of possible solutions below before calling for service.

Power

Problem

Possible causes and solutions

 

 

 

 

The Player power cannot be turned on.

• Is the power cord firmly plugged into the AC outlet? (Page 20)

 

 

• When the power cord is plugged into an AC outlet, press and hold Bon the Player until “

” appears on the front

 

panel display. Then, after the B(On/Standby) indicator is lit, turn on the power. (Page 61)

 

 

• Press Bafter the B(On/Standby) indicator turns on. (Page 21)

 

 

 

The Player power is turned off.

• Is “Auto Power Off” set to “Yes”? When “Auto Power Off” is set to “Yes”, the power will be automatically turned off after

 

10 continuous minutes of inactivity (no playback). (Page 43)

 

 

 

 

Basic Operation

Problem

Possible causes and solutions

 

 

The remote control does not work.

• Use the remote control within its operating range. (Page 20)

 

• Replace the batteries. (Page 20)

 

• Reset the remote control.

 

−−Press and hold 1 (the number button) first and then ENTER on the remote control together for more than 5 seconds.

 

 

Cannot operate the Player.

• Are you operating the Player within the specified operating temperature range? (Page 63)

 

 

Playback

Problem

Possible causes and solutions

 

 

The Player cannot play a disc.

• Take out the disc and clean it. (Page 13)

 

• Make sure that the disc is loaded properly (aligned in disc tray and label-side up). (Page 25)

 

• Make sure that region code on the disc matches that of this Player. (Page 9)

 

• Allow any condensation in or near the Player to dry. (Page 13)

 

• Check that the disc is recorded in the compatible TV system (PAL or NTSC).

 

• The Player cannot play back video which was not recorded normally. (Page 10)

 

• Proper playback may be impossible due to the state of the disc recording, a scratched, warped or dirty disc, the state of

 

the pick-up, or compatibility issues between this Player and the disc being used. (Pages 10, 13)

 

• When the recorded time of a disc is unusually short, playback may not be possible.

 

BD-RE/R discs recorded in a format other than BDMV/BDAV cannot be played back. (Page 9)

 

 

The disc is automatically ejected after closing the disc

• Make sure that the disc is loaded properly (aligned in disc tray and label-side up). (Page 25)

tray.

• Take out the disc and clean it. (Page 13)

 

 

• Make sure that the disc is playable. (Page 9)

 

 

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Contents BD-HP25S BD-HP35S Page Power Cord Protection IntroductionAdditional Safety Information Wireless LAN USB adapter is designed for indoor use onlyCE Statement Introduction Precautions on viewing stereoscopic 3D images Precautions when cleaning this productPrecautions on using Wireless LAN Playing back video/picture/music content Adjust settings to suit your preferenceGetting Started UnpackingContents Contents Settings ppStreaming content p What to do firstWhat would you like to do with this Player? Disc Type Recording Contents Format Size About Media TypesBlu-ray Disc Media FormatDiscs that Cannot Be Used with This Player About Media TypesAbout the Jpeg file format About the MP3 file formatAbout Disc Contents Title, Chapter and Track Icons Used on BD/DVD Video Disc CasesDisc Precautions Important InformationLicense and Copyright Major Components Main Unit Front Main Unit Rear1112 Remote Control Unit Major ComponentsKeylock function Cursor buttons a/b/c/d, Enter ppConnecting to a TV/projector EEAfter connectingProjector TV ConnectionConnecting to an amplifier/AV receiver Hdmi connectionDigital audio connection Wired connection LAN cable Broadband Internet ConnectionInternet Modem Broadband router LAN cableWireless connection wireless LAN Optional accessoriesAfter connecting Wireless Modem Internet RouterLoading the Batteries in the Remote Control Connecting the Power CordRemote control Before Starting PlaybackTurning the Power On Turning the power onIndicators on the Player Entering standbyLanguage Setting Operating a Sharp TV Using the Remote ControlChanging the on-screen display language TV function controlUsing Aquos Link Using Aquos LinkUsing 3D Controlling the Blu-ray disc playerControl Panel Function of the selected button icon is availableVideo/Picture/Music Playback Loading a DiscBD/DVD Video Playback To stop playbackUsing the disc menu Displaying the disc informationBD/DVD Menus Start playback by selecting a title from the top menuUsing the pop-up menu Enjoying Bonusview or BD-LIVEPress POP-UP Menu during playback RearVirtual Package To remove the secondary video, press PinP againPrimary audio Secondary audio Video DVD-R/-RW VR format / BD-RE/-R Playback by selecting a titleBdav format Playback Video/Picture/Music Playback About Title ListPlayback by selecting a chapter Sorting the titlesPlayback by selecting a Playlist Playback from the beginning or resume playbackOperation procedure for the Functions menu Audio CD PlaybackPlayback from the beginning Playback by selecting a trackAudio Data MP3 File Playback List of available buttons during playbackPress a/bto select Music, then press dor Press a/bto select a folder or fileDisplaying Still Images Jpeg files Operational buttons during still imageDisplay Slide Show MenuAccessing Dlna servers Before accessing Dlna serversPlayback by selecting a file list About a home networkWhen playing back a DVD Playback FunctionsFast Forward/Reverse Search Pause/Frame Advance PlaybackRepeat Playback of a Title or Chapter Repeat Playback Partial Repeat Playback Repeat Playback of a Specified PartPlayback Functions Press EnterSwitching Subtitles Switching the AngleStereo is displayed. Audio cannot be switched Displaying the Audio InformationSettings During Playback Function control operation procedureFunction Control Settings During Playback Functions which can be setPress a/bto select Settings, then press dor Enter SettingsCommon operations Press a/bto select Aquos LINK, then press dor EnterBasic Operation for Playback Setting When setting the PIN code for the first timeSettings Audio Video Settings Hdmi Video OutSecondary Audio Audio OutSmart Settings Playback Setting On Screen Language VersionSystem Communication Setup When selecting CableWhen selecting Wireless Press ENTER, then enter the access point name Information on MAC addressesPress ENTER, then enter the security key code Operation procedure for inputting characters manually Input character listRepeat to 5 to finish inputting all the required characters Before using the USB memory device USB Memory ManagementSoftware Update Settings Auto Update from NetworkUpdate process SetupManual Update from Network Manual Update from USB memory devicePress Bto turn off the player Enter the 4-digit number using With update file, select Yes, and press EnterPress Enter to start checking data in the USB memory device During the data checking, Checking blinksAbout Output of Audio Formats Remove the USB memory deviceAudio format Maximum number ChannelsPlaying back video on demand streaming content Playing back YouTube contentVOD content Playing backPC control of the Player for BD-HP35S only Communication conditions for IPCommand list PC control of the PlayerAppendix UP a Down b Left c Right dTroubleshooting PowerProblem Possible causes and solutions Basic OperationTroubleshooting Playback PictureTroubleshooting Sound When the wired Internet connection is madeWhen the wireless Internet connection is made NetworkTo Reset this Player Troubleshooting OtherBPower On-screen Error Messages Error message Possible Error Suggested SolutionSpecifications Specifications are subject to change without noticeGeneral Input/OutputSpecifications Wireless LAN USB Adapter for BD-HP35S only Glossary Infrastructure mode DVD upscalingHdmi MP3 pages 9-11, 32 DVD video pages 9Glossary Parental control Time number pages 14 Title number pages 38Pop-up menu Top menuNetwork Service Disclaimer About Software License Information on the Software License for This ProductSoftware License Notice End of Life Disposal Information on Disposal for Users private householdsInformation on Disposal for Business Users Memo Sonninstraße 3, 20097 Hamburg, Germany