Troubleshooting

If you experience problems with your Set Top Box/Blu-Ray Player, we recommend you follow the below suggestions first which are outlined to assist you with any basic issues. If you continue to have problems we recommend you contact the Bush Service and Warranty

Toll Free Number - 1800509394 .

NO PICTURE OR SOUND

Ensure the power button is on.

Ensure the power outlet is operational.

Ensure the power cord is not damaged.

Ensure the power plug is connected firmly to the outlet.

PICTURE BUT NO SOUND

Ensure the audio jacks are securely connected.

Ensure the audio connector is not damaged.

Ensure you have set the player's Audio settings correctly.

Ensure you have entered the correct AV input for your TV.

Ensure the audio is not set to mute.

SOUND BUT NO PICTURE

Ensure the video jacks are securely connected.

Ensure you have entered the correct AV input for your TV.

Ensure the video connector is not damaged.

Ensure you have set the player's VIDEO settings correctly.

POOR PICTURE OR SOUND

Ensure you have set the player's Audio settings correctly.

Ensure the disc is not scratched or stained.

Ensure the AV connector or the output terminal is not damaged.

REMOTE NOT WORKING

Make sure the mains power and the unit's power is is on.

Ensure the remote batteries are working.

Point the remote control directly at the player's IR sensor.

Remove any obstacles between the remote and the IR sensor.

UNIT NOT WORKING

Turn off the power, and then turn it on again.

NO DISC DISPLAYED

Conduct a Factory Reset

Ensure you have put the disc on the tray.

Ensure the disc is not upside down.

Ensure the disc is not distorted, stained or scratched.

- 19 -