Acoustic Research ARRX15G setup guide Troubleshooting

Page 45

Troubleshooting

Most common problems with your Xsight™ Color can be resolved by trying one of the following solutions. If you have any further questions, please call our help line toll-free at 1-800-276-0509.

Troub eshoot ng

Initial setup

•My remote doesn’t come on automatically when I pick it up.

Press the OK key to wake the remote up. Once you’ve completed the initial setup, you can change the Tilt setting by accessing Settings from the home screen and Tilt from the Settings menu. If this setting is off, turn it on.

•The screens are in the wrong language.

Change the setting by pressing the (Home/Back) key to go back one or more screens in the setup routine.

On-remote device setup

•How do I access on-remote device setup?

If you quit setup before reaching on-remote device setup, you can access device setup through the Setup menu on the remote. In the Home screen, choose Setup (it’s on the second page of the Home screen—use the toggle bar to access it). Then select Device Setup and Add Device. Then follow the rest of the instructions in the Out of the box section.

•I don’t see my device in the “What is it” screen.

Try the EZ-RC™ Remote Control Setup Wizard. On-remote device setup supports the most popular models of the most popular brands. The EZ-RC™ Remote Control Setup Wizard handles everything else. See the sections on the EZ-RC™ Remote Control Setup Wizard for information.

•I don’t see my brand in the “Brand” screen.

Try the EZ-RC™ Remote Control Setup Wizard. On-remote device setup supports the most popular models of the most popular brands. The EZ-RC™ Remote Control Setup Wizard handles everything else. See the sections on the EZ-RC™ Remote Control Setup Wizard for information.

•I can’t find a code that works my device (or one that does everything I want it to do).

Make sure you’re pointing the remote directly at the device you’re trying to control and that there’s nothing obstructing the path.

It may take a few seconds for your device to respond to a command (especially on or off). Be patient between presses—give your device a few seconds to respond.

Some brands of devices do not use a POWER key to turn the device on or off. Instead they use separate POWER ON and POWER OFF keys. Check your devices’ original remotes to see if any of them have these separate power keys. If they do, use other keys (volume, channel, or number keys) to test codes in this step.

If the above solutions don’t work completely, use the EZ-RC™ Remote Control Setup Wizard. The setup wizard lets you enter your device’s model number to find exactly the right code for your device. If you find a code that does most of what you want to do with a device, you can learn additional keys from your original remote through the remote’s Settings menu (see the remote’s user manual for instructions).

•How can I go back if I make a mistake?

Press the (Home/Back) key to go back one or more screens in the setup routine.

The EZ-RC™ Remote Control Setup Wizard

•The EZ-RC™ program won’t install on my PC.

Your PC must be running Windows XP, Windows Vista, or Windows 7 (Windows 2000 is not supported). You must use Internet Explorer 6.0 or later (Firefox or Safari not supported).

Troubleshooting

45

Page 44 Page 46
Image 45
Page 44 Page 46
Contents Setup Guide Unpack Out of the BoxNeed help setting up this remote? Install batteriesInteractive LCD screen Set Language Set Region Set Your Set Time Tutorial Remote SetupPreferred Clock Screens in the wrong language?On-Remote Device Setup After the tutorial, select Let’s beginSelect Remote Don’t see your device? Don’t see your brand?To go back a screen Tips for setting up devices Set master volume for devices with audio controlMore devices? How to see what you’ve set up so far Using the remoteMake sure your PC satisfies system requirements Minimum hardware requirementsMinimum software requirements Launch the EZ-RC Remote Control Setup Wizard Install the EZ-RC Remote Control Setup WizardSign into the EZ-RC Remote Control Setup Wizard What if my CD doesn’t start installation automatically?If you see this error message Connect your remote when promptedWhy ActiveX controls are necessary If you see a progress bar Corner of the screenNeed help setting up this remote? Setting up the Hello activity all on Set up your first activitiesChoose the activity you want to set up Hello Why Smart Wizard?Add a Hello activity Choose Smart WizardConfigure the Hello activity for your devices Set the power on commandsSet volume/channel/playback controls Test individual power commands Test the Hello activity with your devicesRead about the test Did it work? Test the entire activityReconnect the remote to your PC How do I know the remote’s connected?If you add devices later Finish up the activitySetting up the Good Night activity all off Choose the activity you want to set up Good NightAdd a Good Night activity Set the power off commands Configure the Good Night activity for your devicesTest the Good Night activity with your devices How do I know the remote’s connected? Finish up the activity Write down which devices you use to Watch Movies Setting up a Watch Movie activityWhy Advanced Wizard? Add a new activity in the EZ-RC Remote Control Setup WizardChoose the activity you want to set up Watch Movie Choose Advanced WizardTo enter each command into the sequence Build the Watch Movie activity for your devicesFor Watch Movie you don’t need to turn anything on If you see this screen Don’t see the key command you want?Set the volume/channel/transport controls Write down which devices you use to Watch Satellite/Cable Setting up a Watch Satellite or Watch Cable activityAdd a new activity in the EZ-RC Remote Control Setup Wizard For this activity, you don’t need to turn anything on Don’t see the key command you want? Set the volume/channel/transport controls Using your activities How do I know when an activity has finished?Need help after the Hello activity has finished? Is the wrong device changing inputs? What if Assist doesn’t work?How to make this remote all yours Creating your family favoritesIf you’re not already signed Set the device you use to change channels Set up your favoritesSet how many digits your channels have Set how you finish entering a channel numberChoose your favorite channels Select a channelIf you don’t see your channel listed Type in the channel number When you fill up aAdd the next channel Check your channelsChoose the devices controlled by each section of the remote Add your Profile Creating Individual ProfilesIf you selected No Choose Profile typeChoose the channels for this profile Choose the devices controlled by each section of the remote Troubleshooting Setting Up Activities Using Favorites and Profiles Need help setting up this remote?
Top Page Image Contents