Mitsubishi Electronics WD-65835, WD-60735 Indicators Symptom Remarks, NetCommand Symptom Remarks

78Appendices

Appendix D: Troubleshooting, continued

Indicators

	Symptom	Remarks
1.	LAMP indicator light is a constant red.	Turn the TV off for at least 2 minutes. Turn it back on. If light is
		still red, the lamp has failed. Replace it. See Appendix E for lamp
		replacement information. For questions, please call Mitsubishi
		Consumer relations at (800) 332-2119.
2.	LAMP indicator light is a flashing yellow.	Lamp cover door is open or lamp cartridge is not secure. See
		Appendix E for lamp replacement information.
3.	STATUS indicator light is a steady yellow.	•	Room temperature has exceeded proper levels. Cool the
			room.
		• The TV has overheated. Clear blocked air vents and ensure at
			least four inches of clearance on all sides of the TV.
		• Clean the air filter on the lamp cartridge. See Appendix E .
4.	STATUS indicator light is a steady/flashing	•	Unplug set from AC power. Plug back in and wait one minute
	red.		for blinking to stop.
		• Press SYSTEM RESET button and wait for blinking to stop.
		• If blinking continues, service is required. Contact your dealer
			or a Mitsubishi Authorized Service Center to arrange for a
			service evaluation. Listings of Mitsubishi Authorized Service
			locations can be obtained from our web site, www.mitsubi-
			shi-tv.com or by calling 1-800-332-2119.
NetCommand
Symptom		Remarks
1.	Cannot see the menu from the A/V Receiver.	• A/V Receiver Set Up for Audio-Only Switching
			The A/V Receiver is not connected to any video input of
			the TV. To check the A/V Receiver menu, temporarily plug
			into an unused input of the TV, such as Input 3. Exit the
			Auto Input Sensing screen and select Input 3 from the Input
			Selection menu. Press MENU.
		• A/V Receiver Set Up for Audio and Video Switching over HDMI
			Use the MENU key on the A/V receiver’s remote control.
		• A/V Receiver with NetCommand for HDMI.
			Press INPUT to open the Input Selection menu. Highlight
			the A/V receiver icon and press MENU.
2.	NetCommand unable to learn specific device	• A/V Device does not use IR format for remote control
	keys.		signal. ITT and RF formats cannot be learned.
		• Room lighting may affect the signal. Have the remotes very
			close (6 inches or less) to the TV during Learning.
		• If learning a Mitsubishi remote control, make sure slide
			switch is not set to TV position.
		• Some, but not all, device key functions can be learned by
			NetCommand. For example, POWER and PLAY may be
			learned, but other functions may not.
		• The signal from the remote control may not be strong
			enough. Insert fresh batteries and try Learning again.

Appendices79

Appendix D: Troubleshooting, continued

NetCommand

Symptom		Remarks
3.	The A/V receiver is the selected audio source	• A/V Receiver Set Up for Audio-Only Switching
	but there is no sound.	-- Check to see if the A/V Receiver power is turned on.
		-- With A/V receiver power turned on, redisplay the
		Input Selection menu and press ENTER to allow
		NetCommand to correctly select the A/V Receiver
		input.
		-- Incorrect setup in the Inputs > AV Receiver menu.
		Check the device connection assigned in the AV
		Receiver menu.
		• A/V Receiver Set Up for Audio and Video Switching over HDMI
		-- Check to see if the A/V Receiver power is turned on.
		-- If the device is connected only to the TV (e.g., on ANT1,
		ANT 2, or a front panel input), verify that the TV’s
		AUDIO OUTPUT is connected to the A/V receiver.
		-- The A/V receiver is not switching properly because
		you have not learned the inputs. See “Setting Up
		NetCommand Control of an A/V Receiver,” page 57.
4.	There is no sound from the A/V receiver	NetCommand A/V receiver setup for the DVD player or digital
	for my DVD player or other surround sound	surround sound device or other device is not switching prop-
	device even though I learned the IR code for	erly. See chapter 6, “NetCommand IR Control,” and perform
	the A/V receiver’s DVD input or other input.	A/V receiver setup for a digital surround sound device as
	(A/V Receiver Set Up for Audio-Only Switch-	described under “A/V Receiver Control: Automatic Audio
	ing)	Switching,” page 58.
5.	There is no sound or picture from the A/V	NetCommand A/V receiver setup is not switching audio and
	receiver for my DVD player or other device	video inputs properly. See “Setup to Control Automatic Video
	connected to the A/V receiver; the A/V	and Audio Switching via HDMI,” page 61.
	receiver should be sending video to the TV
	over an HDMI cable.
	(A/V Receiver Set Up for Audio and Video
	Switching over HDMI)
6.	I’ve selected my DVD player or other sur-	• A/V Receiver Set Up for Audio-Only Switching
	round sound device in combination with the	If you have only an audio connection from the device to the
	TV speakers but hear no sound from the TV	A/V receiver, a physical audio connection from the device
	speakers.	to the TV is also required.
		-- Connect the left and right audio output from the device
		to the appropriate TV audio input. Now you can hear
		audio from the device through either the TV speakers or
		the A/V receiver.
		-- To switch audio sources, press AUDIO, press	to
		show the Speakers option, then press to select AV
		Receiver or TV.
		• A/V Receiver Set Up for Audio and Video Switching over HDMI
		With your DVD player connected to the A/V receiver, only
		video is passed from the A/V receiver to the TV because of
		copy-protection restrictions on the HDMI signal
7.	I “learned” the RECORD key for my VCR/DVR	Check that the VCR or DVR is receiving a signal directly from
	but when I pressed the RECORD key, the	your cable box or satellite receiver.
	VCR/DVR did not record anything.