DirecTV DW65X91 owner manual Reference, Troubleshooting

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REFERENCE

TROUBLESHOOTING

Can’t select certain channel

Channel may be blocked or not approved in the Profiles menu.

If using a VCR, check to make sure the TV/VCR button on the VCR is in the correct “mode.”

The searching for available channels portion of the interactive setup (page 19, step 3) was not completed.

Noisy stereo reception

May be a weak station. Change to mono mode instead of stereo in the Audio menu under Audio Precessor.

No picture, no sound but TV is on

Maybe a vacant channel is tuned.

If watching VCR (connected only through antenna input), make sure TV is tuned to channel 3 or 4 – same as CH3/4 switch on VCR. Also check to make sure the TV/VCR button on the VCR is in the correct “mode.”

Sound okay, picture poor

Check antenna connections and antenna direction and also check for interfering sources.

Try adjusting the picture quality, especially sharpness, to improve weak signals.

Black box appears on the screen

Captioning may be turned on. Check the Caption Display in the Preferences menu.

Wrong picture

The TV and most VCRs let you toggle between pictures: one can be the picture from DIRECTV signal or an off-air antenna (or cable) and one can be from the VCR. If you don’t see the picture you think you should be seeing, try using these buttons to toggle between the pictures:

Press the TV/VCR button on the VCR remote or on the VCR’s front panel.

Press the ANTENNA button on the remote control.

Taking either of these actions lets you switch the source of the video signal from DIRECTV to the off-air antenna or cable, and vice versa.

Problems with the remote control

Maybe something is between the remote control and the remote sensor on the front of the TV.

Maybe the remote control is not in the correct mode. Push the component switch on the remote to the appropriate position (TV/DVD/VCR/CABLE).

Maybe the batteries in the remote control are weak, dead or installed incorrectly. Try replacing batteries. (Note, if you remove the batteries, you may have to reprogram the remote to control other components.)

Some functions do not operate when menu is displayed. Wait for menu to time out.

Temporary loss of reception

Software Upgrades – Your digital satellite receiver is able to receive upgrades or modifications to some of its features and functions. These modifications will occur automatically (usually at times when most viewers are not watching programming). When an upgrade or modification is sent, you may experience a disruption in reception for a few minutes. Your reception should return to normal after the modification is complete. Your receiver must be plugged in to receive upgrades. Do not unplug your receiver while an upgrade is in progress. Please consult the Upgrade menu to find a schedule of upgrades or modifications planned by DIRECTV.

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Contents DW65X91 Important Information Precautions Table of Contents Selecting the Picture Size TV Setup Table of Contents Welcome to Hdtv Getting StartedSetup and Connections Setup and Connections Things to Know Before Connecting ComponentsProtect Your Components from Power Surges Connect Your TV to Other ComponentsColorStream Jacks and Cables RCA-type Video Jack and CableAudio/Video Jacks and Cables RCA-type RF Jacks and Coaxial Cables F-typeFront of the TV AudioMaking Connections to the Front Panel Back of the TV On OFF How to view your VCR TV and VCR How to view programmingBasic Connection Advanced Connection How to view your DVD and VCRTV, VCR, and DVD Player and Audio Amp Connecting two VCRs Connecting a stereo amplifierComplete the Interactive Setup Place Batteries in the Remote ControlOrder Programming Page Using the Remote Using the Remote Remote Control ButtonsUsing the Remote Testing the Remote Control Programming the Remote ControlProgramming the Remote Control Using the Remote to Control a Component DVD code table VCR code table Brand name Code numberCable TV converter code table TMKLearning Operating Code of Another Remote Control USE LearnCancelling the learned operating codes Page Basic TV Operation Basic TV Operation About the Channel BannerBasic TV Operation Changing Between Directv and TV Mode Direct Ticket PreviewsChanging Channels 56-2POP PICTURE-OUT-PICTURE Operation POP ButtonsPOP Problems? Basic POP OperationSelecting the Picture Size StandardFull WideUsing the TV/VIDEO Button Information Not AvailablePage Using the Program Guides GuidesUsing the Program Guides Bringing UP the Program GuidesAnatomy of the TV Program Guide Thursday Afternoon FamilyAnatomy of the Directv Programming Guide Thursday Evening FamilyTuning to a Program Getting around in the GuidesUsing the Guide Button Detail GuideSurfGuide Directv only Grid GuideExiting a Program Guide Sorting the Directv Programming Guide Sorting the Directv Programming Guide by TopicsSorting the Directv Programming Guide by Sports Sorting the Directv Programming Guide by MoviesListing All Directv Programming Other Icons Adjusting TV Controls Picture Settings Adjusting TV ControlsPicture Quality Controls Color Temp ConvergenceReset Controls Tone SettingsAudio Controls Picture PrefAudio Output Audio ProcessorSBS Level Optical Output Using the Profiles Using the Profiles SAT Directv SetupAbout Profiles Editing Channels in a Directv ListSetting the Directv Spending Limit Selecting or Deleting All Directv ChannelsSetting the Directv Rating Limit Editing Channels in a TV List TV SetupSelecting or Deleting All TV Channels Setting the TV Rating TV-MARating Limit Screen Rating Status ButtonsBlocking AGE-BASED Ratings Viewing Age-Based RatingsBlocking Specific Content Themes Viewing Specific Content ThemesSetting the Movie Rating Blocking Movie RatingsBlocking Unrated TV Shows Viewing Movie RatingsChoosing Your Profile WHO button toggles through the profilesRTN Help Edit User Name SAT Setup TV Setup Lock User Locking and Unlocking a User ProfileLocking the System Unlocking the SystemSystem Options and Preferences Changing the Signal Type Changing the Signal SourceSystem Options and Preferences Mailbox Channel SearchChecking Your Mail Purchases PAY PER View Programs Tuning to a Pay Per View ProgramPurchasing and Previewing Using the Program Guide for Pay Per View Programs Using the Attractions Guide Using the Purchases Menu Reviewing and Canceling an Upcoming PurchaseUsing the Preferences Menu Setting the Time and DateColor Scheme Default Guide Caption DisplayUsing Fetch Caption ModeGetting Assistance Getting Assistance Running the Interactive SetupGetting Antenna Information Select Dish Menu Screen Your NEW Access Card Using the On-Screen Signal MeterRunning the System Test UpgradesAcquiring OFF-AIR Guides Page Reference Troubleshooting ReferenceCare and Cleaning Specification Video 1/VIDEO 2/VIDEO 3Limited United States Warranty Limited One 1 Year WarrantyFCC Registration Information Notification to the Local Telephone CompanyIndex DVDDirectv VCR Manufactured by