Motorola DCX3501-M No closed captions, Display, There are black bars to, Right and left, Picture

Troubleshooting

Problem — If this occurs:	Solution — Then do one of the following:
No closed captions	• Verify on the User Settings menu that closed captions are enabled on the set-top.
	• Verify that closed captions are enabled on the TV.
display	Note: Closed captioning may not be available on the current program.
	The User Settings menu can be accessed from the DCX set-top remote by pressing Power and then Menu
	within 2 seconds.
There are black bars to	• Widescreen TVs display 4:3 programs in this format unless set to Stretch. Turn on the 4:3 OVERRIDE
	feature in the User Settings menu. This enables most widescreen TVs to stretch the video to fill the screen
the right and left of the	(see your TV manual for information about stretching 4:3 video).
picture	• If the set-top is connected to a widescreen TV, verify that the TV TYPE is set to 16:9 in the User Settings
	menu.
	• Many HD programs are broadcast in pillar-box format with black bars to the left and right of the picture.
	These programs are broadcast in 16:9 HD formats, even though the video is not 16:9.

There are black bars above and below the picture

All 4:3 HDTVs display HD programs in letterbox format (black bars above and below the picture) because of the shape of the display screen.

•Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most standard screen TVs to display a full screen picture when the set-top is tuned to a 4:3 program.

•Set the TV TYPE to 4:3 Pan-Scan. This enables the set-top to remove the black bars above and below the picture when possible.

Some SD programs are broadcast in the letterbox format with black bars above and below the picture. Some widescreen TVs offer a zoom feature that may be able to remove the black bars (see your TV manual for information about zooming 4:3 video).

DCX3501-M Quick Start Guide 12