First Alert DVR0810, DVR0805 user manual Troubleshooting

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APPENDIX

 

 

 

 

TROUBLESHOOTING

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

 

 

Error

Possible Cause

Solutions

 

 

 

 

 

 

 

 

 

 

 

• Confirm that all cables are connected correctly

 

 

 

 

Cable from power adapter is loose or is unplugged

• Confirm that the power adapter is securely connected to the back

 

 

 

 

of the unit

 

 

 

 

 

 

 

 

 

 

 

 

 

 

System is not receiving

 

• Confirm that the system is powered on (LED indicators on the

 

 

 

 

front should be ON)

 

 

 

power or is not powering up

 

• If the unit is connected through a power bar or surge protector,

 

 

 

 

Cables are connected, but system is not receiving

try bypassing the bar and connecting the power directly to the

 

 

 

 

sufficient power

wall outlet

 

 

 

 

 

• Confirm that there is power at the outlet

 

 

 

 

 

• Connect the power cable to another outlet

 

 

 

 

 

• Test the outlet with another plugged device

 

 

 

 

 

 

 

 

 

 

Remote control not detected

Battery in the remote control is drained or is missing

• Install two fresh AAA alkaline batteries in the remote control

 

 

 

by the system

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Hard drive is not detected by

Hard drive cables are loose or not properly connected

• Remove the housing and check that hard drive cables are firmly

 

 

 

connected

 

 

 

the system

 

 

 

 

 

 

 

• Open the housing and install a 3.5 SATA hard drive

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Hard drive is full (10%

Overwrite is not enabled

• From the Main Menu, select HDD Manage>Overwrite>Click OK

 

 

 

remaining) and the unit is No

 

 

 

 

to Enable

 

 

 

longer recording

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Mouse cable is not connected or is not firmly

• Firmly connect the mouse cable to the USB Mouse port (not the

 

 

 

 

connected to the system

USB Data port) on the front panel.

 

 

 

Mouse not detected by

 

 

 

 

 

 

• Power off the system (Turn power switch off position on back

 

 

 

system

System needs to be reset

of unit). Firmly connect a USB mouse to the USB Mouse port on

 

 

 

 

the front panel of the system. Power on the system (Turn power

 

 

 

 

 

 

 

 

 

 

switch to on position on back of unit).

 

 

 

 

 

 

 

 

 

There is no picture on

Camera cables are loose or have become

• Check the camera video cable and connections

 

 

 

selected channels/camera

• Disconnect and reconnect the cable at the system and at the

 

 

 

disconnected

 

 

 

picture is not being

camera

 

 

 

 

 

 

 

displayed

 

• Try moving the camera to another channel or use another cable

 

 

 

 

 

 

 

 

 

 

Audio cables are loose or have been disconnected

• Check the AUDIO connections to the DVR

 

 

 

 

 

 

 

 

 

 

The image on the DVR

Audio channels are disabled insert check the system

• Check the Configurations: Main Menu>Record>Audio

 

 

 

settings

 

 

 

appears but does not have

 

 

 

 

 

 

 

 

 

 

 

Volume on external speakers (not included) is low or

 

 

 

 

 

sound

• Increase volume on external speakers (not included)

 

 

 

off

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cameras are not audio capable or a powered

• Add audio capable cameras or a powered microphone (not

 

 

 

 

microphone is not attached

included with this kit)

 

 

 

 

 

 

 

 

 

 

The system beeps at startup

The beep at startup is normal

 

 

 

 

 

 

 

 

 

 

 

 

E-mail notification is disabled

• Open Main Menu>Advance>Motion DETECT Then choose ON

 

 

 

I am not receiving e-mail

under SEND EMAIL

 

 

 

 

 

 

 

notifications

Default setting is disabled and /or you have not

• Open Main Menu>Advance>ALARM SET>MAIL, Then check

 

 

 

 

entered your own SMTP information

settings

 

 

 

 

 

 

 

 

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Contents USER’S Manual Introduction Thank YOUWelcome KEY Product Features Product featuresMain Description Table of Contents Introduction Safety Precautions SafetyFCC Compliance Fire and electric shock hazard statementProduct Overview Package ContentsFront Panel DVR ControlsBack Panel Remote Control Remote ControlRemote Control Operation Directions for Installing/ Changing BatteriesMouse and Virtual Keypad Installing Cameras Camera and Power ConnectionsConnecting Devices Mounting Cameras and Running CablePower On/Off Initial SetupUser Login Quick Access MenuPassword Setup Main Menu AccessSetting Up Passwords & User Permissions Main MenuTo Set Password Modify Password Add User Add Group Account ModifyTo Modify the Group or User Camera Display Setup Setting Up the Live View Video ScreenNtsc or PAL? Why Set a Date & Time? Setting Up Language/Date/TimeLanguage, Date and Time LanguageBasic Operation Record ModeRecording RecordingCctv Resolution Motion Detect SetupRegion Cover Playback Search ModePlayback Record SearchHDD Management Backup To backup recorded dataHard Drive and USB Options HDD menu displays the followingAdvanced Setup AlarmAlarm Alarm and Email OptionsAlarm Inputs Alarm ManagementAlarm Ouput Video Blind Screen Alarm Status Alarm Manage ScreenSystem Info and System Update SystemSystem Information PTZ Camera Setup Pan/Tilt/Zoom PTZ SetupPTZ Pan tilt zoom...PTZAdvanced Operations PTZ SetupRemote Access Network SetupNetwork Setup for Remote Access To configure UPnP settings To configure Static IP settings in the DVRTo configure PPPoE settings UPnP Universal Plug and PlayWAN Settings Example Ddns Dynamic Domain Name ServiceFirst obtain your Router DNS To obtain your Primary or Secondary DNSHow to Determine the IP Address of the DVR Next configure Ddns settings in the DVRPort Forwarding Naming Tip Port ForwardingRemote Surveillance using Internet Explorer 8 or Remote SurveillanceRemote Surveillance Setup Required Prior to Remote Access Using Remote SurveillanceConfiguring ActiveX Control in Internet Explorer Logging Into Your System RemotelyRemote Surveillance Main Screen Live Viewing Talk Function Recording Live Viewing TabPlayback Tab Remote Viewing-Playback ScreenRemote Viewing-Progress Bar Remote Viewing-Error Message Remote Viewing-Search Calendar Remote BackupPlayer Software SearchRemote Setup Record Screen Setup TabRemote Setup Alarm Screen Remote Setup PTZ Screen Remote Setup Network ScreenRemote Setup Host Info Screen Remote Setup Setting Screen Remote Setup Maintenance ScreenMobile Setup Setup and ControlMobile Access Mobile PhoneMobile Setup HDD Installation To replace the hard drive in the DVR Hard Drive Removal and InstallationAppendix Hard DriveTechnical Specifications SpecificationsFAQ S FAQ,sQuestion What is the meaning of? Answer Question Why is my system time not correct? Answer Question Why is there no audio when playing back? AnswerQuestion Why doesn’t motion detection work? Answer Question Why do I have a USB device error? AnswerTroubleshooting TroubleshootingWarranty WarrantyBRK Brands, Inc Jarden Corporation Company Nysejah

DVR0810, DVR0805 specifications

The First Alert DVR0810 and DVR0805 are sophisticated digital video recorders designed for home security and surveillance. Both models provide a comprehensive solution for monitoring premises, providing peace of mind and enhanced security features.

One of the standout features of the DVR0810 and DVR0805 is their ability to support up to 8 cameras simultaneously. This scalability allows homeowners and businesses to cover multiple areas, ensuring a robust security system. Each channel can record continuously or be programmed for motion-activated recording. This flexibility is essential for conserving storage space and focusing on key events.

The devices come equipped with a user-friendly interface that simplifies the setup and operation of the DVR system. Users can configure settings easily, allowing for quick adjustments based on particular surveillance needs. The built-in Wi-Fi capability in the DVR0810 enables remote access from various devices. Users can monitor live feeds, playback recorded footage, and receive alerts directly on their smartphones or tablets through the accompanying mobile app.

Both models utilize H.264 video compression technology. This ensures high-quality video recordings without consuming excessive storage space, allowing for longer retention periods of footage. The DVR0810 and DVR0805 support hard drives with substantial storage capacities, making them ideal for users who require continuous monitoring.

In terms of video resolution, the DVRs deliver crisp and clear images, with options often up to 1080p. This high-definition capability facilitates better image recognition, ensuring that details such as faces and license plates can be captured effectively.

The systems also feature motion detection alerts, which notify users when motion is detected within the camera's field of view. This proactive feature enhances security by allowing prompt responses to potential threats.

Moreover, the DVR0810 and DVR0805 are designed with robust security protocols to protect recorded footage from unauthorized access. Password protection and encryption provide an additional layer of assurance, safeguarding sensitive information.

In conclusion, the First Alert DVR0810 and DVR0805 are powerful and versatile digital video recorders that cater to various surveillance needs. With features like multi-camera support, high-definition recording, and remote access capabilities, these models stand out as reliable solutions for enhancing security in homes and businesses.