First Alert PRO-D1610 user manual Troubleshooting

Appendix

Troubleshooting

Troubleshooting

Error	Possible Cause	Solutions
		• Confirm that all cables are connected correctly
	Cable from power adapter is loose or is unplugged	• Confirm that the power adapter is securely connected to the back
		of the unit
System is not receiving		• Confirm that the system is powered on (LED indicators on the
		front should be ON)
power or is not powering up		• If the unit is connected through a power bar or surge protector,
	Cables are connected, but system is not receiving	try bypassing the bar and connecting the power directly to the
	sufficient power	wall outlet
		• Confirm that there is power at the outlet
		• Connect the power cable to another outlet
		• Test the outlet with another plugged device
Remote control not detected	Battery in the remote control is drained or is missing	• Install two fresh AAA alkaline batteries in the remote control
by the system
	Hard Drive is not formatted	• Format the hard drive per instructions
Hard drive is not detected by
	Hard drive cables are loose or not properly connected	• Remove the housing and check that hard drive cables are firmly
the system		connected
	There is no hard drive in the system	• Open the housing and install a 3.5 SATA hard drive
Hard drive is full (0%	Overwrite is not enabled	• From the Main Menu, select HDD>Overwrite>Enable and click
remaining) and the unit is no		Apply
longer recording
	Mouse cable is not connected or is not firmly	• Firmly connect the mouse cable to the USB Mouse port (not the
	connected to the system	USB Data port) on the front panel.
Mouse is not detected by
		• Power off the system (Turn power switch off position on back
system	System needs to be reset	of unit). Firmly connect a USB mouse to the USB Mouse port on
		the front panel of the system. Power on the system (Turn power
		switch to on position on back of unit).
There is no picture on	Camera cables are loose or have become	• Check the camera video cable and connections
selected channels/camera		• Disconnect and reconnect the cable at the system and at the
	disconnected
picture is not being		camera
displayed		• Try moving the camera to another channel or use another cable
	Audio cables are loose or have been disconnected	• Check the AUDIO connections to the DVR
The image on the DVR	Audio channels are disabled the system menu	• Check the Configurations: Main Menu>Record>Audio
appears but does not have	Volume on external speakers (not included) is low or	• Increase volume on external speakers (not included)
sound
	off
	Cameras are not audio capable or a powered	• Add audio capable cameras or a powered microphone (not
	microphone is not attached	included with this kit)
The system beeps at startup	The beep at startup is normal	• No action required
		• Open Main Menu>Advance>Alarm; click E-MAIL SETUP; under
	E-mail notification is disabled	E-MAIL select ON
I am not receiving e-mail
notifications	Default setting is disabled and /or you have not	• If you want to use your own SMTP server, deselect the Default
		box, and enter your SMTP Server Address, Port, User name, and
	entered your own SMTP information
		Password in their respective fields

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