Appendix,
FAQ s
FAQ,s
If your problem is not listed below, please call our
Question: Why is the DVR not working after starting?
Answer:
•Check the power adaptor input
•Check the
•Check the power
•Check the main board of DVR is connected properly
Question: Why is the DVR rebooting automatically or stopping for several minutes after starting? Answer:
•Instability or low input voltage
•Bad track on hard drive or the hard drive is bad
•Insufficient power supply
•Instability of the
•High temperature, too much dust, bad DVR operating environment
•Check to make sure the main board connector is secure
•The hardware of DVR is defective
Question: Why is there no video output on single, multi or all channels?
Answer:
•Please check the adaptor of camera whether to see if it is
•Please check the cable for connecting video input/output in the back panel of DVR
•Please insert the video source directly into the display device and check if they are causing the problem.
•Check the brightness of the picture and bring it back to its original default setting
•No video input signal or too weak
•The DVR hardware is defective
Question: Why can’t the DVR record after startup and why is there an “H” showing on the screen? Answer:
•Make sure power adaptor is DC 12V
•Make sure hard drive is formatted
•Check the power and data connection cables of the hard drive
•The hard drive is defective
•The SATA port is not working
Question: What is the meaning of the letters “R”, “M”, “I” and “H” showing on the screen? Answer:
•“R”means the channel is recording
•“M” means motion detection on the channel
•“I” means alarm on the channel
•“H” means either the hard drive is not installed, it is bad or full or needs formatting
Question: Why is the DVR having a problem with
Answer:
•If PAL and NTSC are not correctly selected, the images will be in black and white and rolling
•DVR is not compatible with monitor
•The video transmission distance (cable run) is too long. You may need to upgrade to RG59 Coax BNC/DC Power cables for runs longer than 60 feet.
•The setting of DVR color settings need to be adjusted
Question: Why is there no audio sound when monitoring?
Answer:
•Check sound box or speaker functions. Also check possible short circuit.
•Audio source may be connected to the video channel. You can click to
•The hardware of DVR is defective
•Cameras are not audio capable or no powered microphone is connected.
•Mute is enabled
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