First Alert PRO-D1610 FAQ s, FAQ,s, Question Why is the DVR not working after starting? Answer

Page 44

Appendix,

FAQ s

FAQ,s

If your problem is not listed below, please call our toll-free number for more support. Tech Services: 800-323-9005.

Question: Why is the DVR not working after starting?

Answer:

Check the power adaptor input

Check the on-off power line, is it well-connected?

Check the power on-off switch on the back of the unit

Check the main board of DVR is connected properly

Question: Why is the DVR rebooting automatically or stopping for several minutes after starting? Answer:

Instability or low input voltage

Bad track on hard drive or the hard drive is bad

Insufficient power supply

Instability of the front-end video signal

High temperature, too much dust, bad DVR operating environment

Check to make sure the main board connector is secure

The hardware of DVR is defective

Question: Why is there no video output on single, multi or all channels?

Answer:

Please check the adaptor of camera whether to see if it is well-connected

Please check the cable for connecting video input/output in the back panel of DVR

Please insert the video source directly into the display device and check if they are causing the problem.

Check the brightness of the picture and bring it back to its original default setting

No video input signal or too weak

The DVR hardware is defective

Question: Why can’t the DVR record after startup and why is there an “H” showing on the screen? Answer:

Make sure power adaptor is DC 12V

Make sure hard drive is formatted

Check the power and data connection cables of the hard drive

The hard drive is defective

The SATA port is not working

Question: What is the meaning of the letters “R”, “M”, “I” and “H” showing on the screen? Answer:

“R”means the channel is recording

“M” means motion detection on the channel

“I” means alarm on the channel

“H” means either the hard drive is not installed, it is bad or full or needs formatting

Question: Why is the DVR having a problem with real-time images, such as bad image color or serious brightness dis- tortion?

Answer:

If PAL and NTSC are not correctly selected, the images will be in black and white and rolling

DVR is not compatible with monitor

The video transmission distance (cable run) is too long. You may need to upgrade to RG59 Coax BNC/DC Power cables for runs longer than 60 feet.

The setting of DVR color settings need to be adjusted

Question: Why is there no audio sound when monitoring?

Answer:

Check sound box or speaker functions. Also check possible short circuit.

Audio source may be connected to the video channel. You can click to full-screen to check.

The hardware of DVR is defective

Cameras are not audio capable or no powered microphone is connected.

Mute is enabled

Page 44

Image 44
Contents 264, Digital DVR User S manualWelcome IntroductionThank you Main Description Key product featuresProduct features Table of contents Advanced Operation Safety Safety precautionsFcc compliance Fire and electric shock hazard statementPackage contents Product overviewDvr controls Front PanelBack Panel Remote control Remote controlRemote Control Operation Remote ControlVirtual Keypad Mouse and virtual KeypadMouse controls CAMERA and pOWER cONNECTIONS Connecting devicesSystem start up Initial setupSystem operation Quick Access Menu Main Menu AccessNo HDD installed Live View ScreenPassword Setup Setting Up Passwords & User PermissionsUser Setup User Password Setup User Permission Screen Multi User LoginCamera display setup Setting Up Cameras for Viewing and RecordingNtsc or PAL? DisplaySystem Setup Setting Up Language/Date/TimeWhy Set a Date & Time? Language, date and timeRecord Mode Cctv ResolutionBasic Operation RecordingRecording Schedule Timer Record Example Motion Detect SetupPrivacy Mask Field Motion Detect MenuPlayback Playback ModePlayback Hard Drive and USB Options BackupHDD Management Advanced Setup AlarmAlarm and E-mail Options Advanced OperationALarm Alarm InputsMail Setup Mail Setup Screen Mail Carbon Copy SetupSystem Information System Info and System UpdateSystem Pan tilt zoom...PTZ Pan/Tilt/Zoom PTZ SetupPTZ Camera Setup PTZ Setup PTZ Control PTZ SetupConfigure the Cruise Setup of your PTZ Camera Understanding the Cruise Setting OptionsNetwork Setup for Remote Access Remote AccessNetwork Setup To configure Static IP settings in the DVR To configure UPnP settingsTo configure PPPoE settings UPnP Universal Plug and PlayDdns Dynamic Domain Name Service WAN Settings ExampleFirst obtain your Router DNS To obtain your Primary or Secondary DNSNext configure Ddns settings in the DVR How to Determine the IP Address of the DVRConfigure your Router for Port Forwarding Port Forwarding Naming TipRemote Surveillance Remote Surveillance using Internet Explorer 8 orRemote Surveillance Using Remote Surveillance Setup Required Prior to Remote AccessConfiguring ActiveX Control in Internet Explorer Logging Into Your System RemotelyRemote Surveillance Main Screen Live Viewing Tab Live Viewing Talk Function RecordingRemote Viewing-Progress Bar Playback TabRemote Viewing-Playback Screen Remote Backup Remote Viewing-Error Message Remote Viewing-Search CalendarPlayer Software SearchSetup Tab Remote Setup Record ScreenRemote Setup Alarm Screen Remote Setup PTZ Screen Remote Setup Network ScreenRemote Setup Setting Screen Remote Setup Maintenance Screen Remote Setup Host Info ScreenSetup and Control Mobile SetupMobile Access Mobile PhoneMobile Phone Hard Drive Removal and Installation HDD Installation To replace the hard drive in the DVRAppendix Hard DriveSpecifications Technical SpecificationsDevice Data Parameter Question Why is the DVR not working after starting? Answer FAQ sFAQ,s Question Why is there no audio during playback? Answer Question Why is my system time not correct? AnswerQuestion Why is motion detection not working? Answer Question Why do I have a USB device error? AnswerTroubleshooting TroubleshootingWarranty WarrantyBRK Brands, Inc Jarden Corporation Company Nysejah