HP w20, w22 manual Technical Support FAQs Frequently Asked Questions, Problem & Question

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Technical Support FAQs

Technical Support FAQs (Frequently Asked Questions)

Problem & Question	Possible Solutions
Power LED is not on.	•	Make sure the power button is on and the power cord is properly
		connected to a grounded power outlet and to the monitor.
No Plug & Play.	•	In order for the Plug & Play feature of the monitor to work, you
		need a Plug & Play compatible computer and video card. Check
		with your computer manufacturer.
	•	Check the monitor’s video cable and make sure none of the pins
		are bent.
	•	Make sure the HP monitor drivers are installed (HP monitor drivers
		are available at: http://www.hp.com/support)
Picture is fuzzy and has ghosting	•	Adjust the contrast and brightness controls.
shadowing problem.	•	Make sure you are not using an extension cable or switch box.
		We recommend plugging the monitor directly into the video card
		output connector on the back of your computer.
	•	For VGA input, the auto-adjustment function may fix this problem.
Picture bounces, flickers or wave	•	Move electrical devices that may cause electrical interference as
pattern is present in the picture.		far away from the monitor as possible.
	•	Use the maximum refresh rate your monitor is capable of at the
		resolution you are using.
Monitor is stuck in “Active Off-Mode”.	•	The computer power switch should be in the on position.
	•	The computer video card should be snugly seated in its slot.
	•	Make sure the monitor’s video cable is properly connected to the
		computer.
	•	Inspect the monitor’s video cable and make sure none of the pins
		are bent.
	•	Make sure your computer is operational by hitting the Caps Lock
		key on the keyboard while observing the Caps Lock LED. The LED
		should either turn on or off after hitting the Caps Lock key.

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