Philips DVP3721X/94 user manual Troubleshooting, Problem Solution

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Troubleshooting

WARNING

Under no circumstances should you try to repair the system yourself, as this will invalidate the warranty. Do not open the system as there is a risk of electric shock.

If a fault occurs, first check the points listed below before taking the system for repair. If you are unable to remedy a problem by following these hints, consult your dealer or Philips for help.

Problem Solution

No power.

Remote control does not work.

No picture.

The picture is distorted or black & white during playback.

No sound.

Disc does not play.

The aspect ratio of the screen cannot be changed.

–Press STANDBY-ON button on the front of the DVD player to turn on the system.

–Make sure the AC outlet has power.

–Aim the remote control directly at the sensor on the front of the DVD player (not towards TV).

–Remove any obstacles between DVD player and the remote control.

–Batteries are weak, replace the batteries.

–Check the polarities of the batteries are as indicated on the remote control (± signs).

–Turn on your TV and set to the correct Video In channel for the DVD player. You may go to Channel 1 on your TV, then press the channel down button on your TV’s remote control until you see the TV program.

–Check the video connection between the DVD player and the TV.

–The disc does not match with the TV color system standard (PAL/NTSC).

–The disc is dirty, clean the disc.

–Sometimes a small amount of picture distortion may appear. This is not a malfunction.

–To deactivate progressive scan function manually;

1)Turn off your TV progressive scan mode (or set to interlaced mode)

2)Press OPEN/CLOSE to open the DVD player disc tray.

3)Press the alphanumeric keypad ‘1’ for few seconds.

–Check the audio connections, the red and white jacks are connected correctly.

–Set the Digital output correctly, based on the equipment you connected to the DVD player.

–Insert the disc with the label facing up.

–Wrong region code.

–Wrong disc type. Read chapter “Playback from Disc - Playable discs” for details.

–Make sure the disc is not scratched or warped. Clean the disc or replace a new one.

–Check if the disc is defective by trying another disc.

–The aspect ratio is fixed on the DVD disc.

–Depending on the TV, it may not be possible to change the aspect ratio.

Need Help? Visit us at www.philips.com/support

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01-45_dvp3120_94_eng1.indd 40 2007-01-29 4:41:12 PM