Philips DVD640/001 manual Troubleshooting, Problem Solution

Page 24

English

Troubleshooting

WARNING

Under no circumstances should you try to repair the system yourself, as this will invalidate the warranty. Do not open the system as there is a risk of electric shock.

If a fault occurs, first check the points listed below before taking the system for repair.

Problem

 

Solution

 

 

 

 

 

No power

Check if the AC power cord is properly

 

 

 

connected.

 

 

 

 

 

No picture

Check if the TV is switched on.

 

 

– Check the video connection.

 

 

 

 

 

Distorted picture

Sometimes a small amount of picture distortion

 

 

 

may appear .This is not a malfunction.

 

 

 

 

 

Completely distorted picture or

Make sure the NTSC/PAL setting at the DVD

 

black/white picture with DVD

 

player matches the video signal of your television.

 

or Video CD

 

(See NTSC/PAL Conversion/Settings)

 

 

 

 

 

No sound or distorted sound

Adjust the volume.

 

 

– Check that the speakers are connected correctly.

 

 

 

 

 

No audio at digital output

Check the digital connections.

 

 

– Check the settings menu to make sure the digital

 

 

 

output is set to ALL or PCM.

 

 

– Check if the audio format of the selected audio

 

 

 

language matches your receiver capabilities.

 

 

 

 

 

No sound and picture

Check that the SCART cable is connected to the

 

 

 

correct device (See Connecting to a TV)

 

 

 

 

 

Disc can’t be played

Ensure the disc label is facing up.

 

 

– Check if the disc is defective by trying another

 

 

 

disc.

 

 

Region code incorrect.

 

 

 

 

 

Picture freezes momentarily

Check the disc for fingerprints/scratches and

 

during playback

 

clean with a soft cloth wiping from centre to edge.

 

 

 

 

 

No return to start-up screen when

Reset the unit by switching the player off, then on

disc is removed

 

again.

 

 

 

 

 

The player does not respond to

Aim the remote control directly at the sensor on

 

the remote control

 

the front of the player.

 

 

– Reduce the distance to the player.

 

 

– Replace the batteries in the remote control.

 

 

Re-insert the batteries with their polarities (+/–

 

 

 

signs) as indicated.

 

 

 

 

 

Buttons do not work or player stops

To completely reset the player, unplug the AC

 

responding

 

cord from the AC outlet for 5-10 seconds.

 

 

 

 

 

Player does not respond to some

Operations may not be permitted by the disc.

operating commands during playback.

 

Refer to the instructions of the disc.

 

 

 

 

 

DVD Video player cannot read

Use a commonly available cleaning CD/DVD to

 

CDs/DVDs

 

clean the lens before sending the DVD player for

 

 

 

repair.

If you are unable to remedy a problem by following these hints, consult your dealer or service centre (HOTLINE).

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Contents Read this manual rst Important Note Index Laser safety Never Make or Change Connections with the Power Switched onGeneral Information Contents Supplied accessories Safety InformationSymbols Used in this Manual IntroductionFunctional Overview Front and Rear PanelsRemote Control Connecting to a TV Connecting to an Audio SystemPreparation Basic ConnectionsConnecting to Optional Equipment Inserting batteries into the Remote ControlSwitching On Using the Remote ControlGeneral Features OperationBasic Playback Video Control during playbackOSD On-Screen Display Special DVD Features Special VCD & Svcd Features Playback Control PBCPreview VCD Svcd Picture CD & MP3 CD Playback Setup Menu General SetupBasic Operations Disc LockVFD Dim OSD LanguageScreen Saver Speaker setup Spdif setupDownmix mode Spdif OUT setupVideo Out Setup Lpcm 96K mode TV Display169 Letter Box Pan Scan Video mode Personal Picture settingSmart Picture TV TypePreferences setup Subtitle language PasswordAudio language Disc menu languageDefault Parental ControlSmart Navigator Specifications Troubleshooting Problem Solution