Frequently Asked Questions (USB)
Why does it take so long to display the contents on my USB device?
–This could be due to the large numbers of files (>500 files/folders) or size of the files (>1MB.)
–There could be other
What if
–The device may cause the player to be unstable. Remove the unsupported device and unplug the mains cord. Wait for a few minutes before reconnecting the mains cord and power on the player again.
What happens when I plug in a USB HDD?
–HDD is not supported as the large storage capacity makes navigation very difficult. Transfer the music files (mp3) and photos (jpg) into a flash drive.
Why does the system fail to detect my USB portable music player?
–The portable music player may require propriety software that is bundled with our player in order to access the contents (eg. playlist.)
Why can’t some devices be playback from USB Port on my player?
–USB Port only offer 500mA current, could not power up HDD players which require more current.
–Device which shows USB Mass Storage Device might actually be USB Hub when detect in USB analyser.
–Devices in NTFS format can’t be supported.
–Devices require drivers to be installed will not supported by this player. They are not UMS or MTP devices, which does not require any driver installation or start up disc. When in UMS or MTP mode, the device is treated as an external HDD or portable device.
What types of file does the player support?
–We support only FAT16 and FAT32, not NTFS.
Why does the file name appear to be different from what was displayed on my computer (e.g. from “Good Bye. jpg” to “Good_B~1.jpg”)?
–The length of the file name is restricted by the file system of the device (FAT16), which only supports eight (8) characters.
–The computer may be able to display the full file name as the operating system can convert the file system.
Is simultaneous USB and Disc playback possible?
–This is not possible due to memory limitation. In addition, a different user interface will be needed in order to function and in order to be simple enough to use.
Why can’t I rotate the pictures in my device?
–In order to rotate the pictures in the USB device, the picture must contain EXIF information, stored by most digital cameras. This EXIF information may have been removed when you edit or copy the picture from other devices using editing programs.
Why can’t the player play some of my music files, photos or movies?
–The music files may not be playable because of different formats and encoding
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