4Service and support
4.1Frequently asked questions
In this chapter you will find answers to the most frequently asked questions about your universal remote controls.
4.1.1 Setup
I cannot enter setup mode.
Battery level too low or battery lifetime came to an end.
•Replace the batteries. See chapter 2.1. After replacing the batteries, test if the remote control still operates your devices. If it does not, you have to set up the remote control again. For this refer to chapter 2.2.
The brand code for my device is missing in the ‘Shortlist of brands’ in the Quick Start Guide. The ‘Shortlist of brands’ only mentions the most common TV, DVD, CBL/SAT, DVR and VCR brands.
•You will find a complete brand list on page
•Use ‘9999’ as
My TV switches OFF in step 4 but does not switch ON again in step 5.
TVs of some brands (e.g. Panasonic) only switch ON after a long press on one of the digit buttons. After a long button press in setup mode the remote control will start trying to improve the button (see chapter 2.2.2) instead of switching ON the TV.
•In this case, switch ON the TV manually or use the original remote control for this. Continue with step 6. After successfully completing setup, the remote control will switch ON the TV with a long button press on one of the digit buttons, just as your original remote control.
After setup, not all buttons work as expected.
•Try improving the button(s). See chapter 2.2.2.
How do I set up the remote control for combo devices (TV / VCR,TV / DVD, DVD / VCR, etc)? Some combo devices require you to set up two different device selection buttons to control both parts of the combo device. For example,
if you have a TV / DVD combo, you might need to set up the remote control for both TV and DVD to operate your TV / DVD combo.
4.1.2 Operation
The remote control does not wake up anymore.
Battery level too low or battery lifetime came to an end.
•Replace the batteries. See chapter 2.1. After replacing the batteries, test if the remote control still operates your devices. If it does not, you have to set up the remote control again. For this refer to chapter 2.2.
The device I want to operate does not respond at all / does not respond to all of the button commands.
•Check if the buttons you press are available on the original remote control of the device.
•Try improving buttons. See chapter 2.2.2.
Wrong code selected during setup.
•Set up the remote control again for the device. Always test if the device responds, before leaving setup mode.
It may be that the buttons that you are trying to use have a different naming on the original remote control.
•Try out all buttons to find the one(s) you need.
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