Philips SL400i manual Problem solving, Audio/video problems Problem Possible cause

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Chapter 6 - Problem solving

6.1 Audio/video problems

Check the Support section on www.philips.com/streamium for the latest information on problem solving.

Problem

Possible cause

Solution

Power light does not light up and/or the SL400i cannot be switched on.

No connection to mains power.

Connect the AC mains cable to the SL400i and to a mains outlet that provides electrical power.

No display on the TV screen.

TV is switched off.

Switch on your TV.

 

 

 

 

Wrong cable connections.

Check your cable connections, see the ‘Overview..’ on

 

 

page 34 in the extended User Manual on the CD.

 

 

 

 

Wrong external audio/video channel

On your TV, select the external (AV) channel

 

selected.

you connected the SL400i to.

No sound from the audio system.

Audio system is switched off.

Switch on your audio system.

 

 

Volume too low.

Increase volume or switch off mute of your audio set.

 

 

Wrong cable connections.

Check your cable connections, see the ‘Overview..’ on

 

page 34 in the extended User Manual on the CD.

 

 

Wrong audio input (digital) or digital

On your audio system, select the (digital) audio input

format selected.

you connected the SL400i to. Select PCM digital audio.

 

 

The digital audio output does not

Switch to analogue audio.

provide a digital audio signal for all

 

media types.

 

Intermittent video play.

Not enough bandwidth available

Select a lower video quality by pressing the green

 

for the requested video quality

button on the remote control one or more times.

 

 

Lower video quality requires less bandwidth and should

 

 

play without interruptions.

No photo, music, or video play or in poor quality only.

Incompatible codec (media format).

Comply with the supported codecs. Go to

 

www.philips.com/streamium to see which codecs are

 

currently supported.

Correct codec, but still low quality video/audio.

Most PC media formats use heavy data compression techniques that lower the video/audio quality, e.g. compared to DVD/CD. Lower quality display is normal.

Firewall software blocks streaming.

Disable firewall software to test whether it interferes

 

with streaming video and audio. Go to

 

www.philips.com/streamium to see what ports you

 

need to open for streaming (42951 TCP and

 

42591 UDP)

 

 

Digital recording may be

You are still able to do analogue recording. Recording

copy protected.

is permissible insofar as copyright or other rights of

 

third parties are not infringed upon.

The menu displayed on the television screen disappears after a few minutes.

After a set amount of time, a screen saver will become active to prevent TV screens from burning in.

Press the MENU button on the remote control, select Preferences > Screen Saver, and set a longer time-out for the screen saver.

The remote control does not function properly.

Out of range.

Move closer to the SL400i and point the remote

 

 

control directly at the IR sensor on the front of the

 

 

SL400i.

Batteries low.

Replace the batteries.

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Contents Wifi Wireless Multimedia Link Front view Rear view European Regulations SL 400i/00SL 400i/05 SL 400i/19Packaging contents IntroductionSL400i This is what this manual will help you to doFront view Rear viewConnects the SL400i to your TV set Index IntroductionSafety Precautions Important informationIf appropriate at hand Installing the software Start by installing Philips Media ManagerDouble-clicking the icon opens the Media Manager window Connecting the SL400i Option B If you already have a wireless computer networkYour PC or wired network Installing If you do not have a wireless computer network Option aInstall the Wireless USB Adapter included in the box Have fun If you already have a wireless computer network Option B Wireless Network Name SsidEncryption key English Have fun If you want to make a wired connection Option C Important only use CAT.5 shielded Ethernet cable STPEnglish Have fun Enabling broadband Internet entertainment InternetRegistration for free Internet services Pressing the Internet button for the first timeHave fun Using the SL400i InternetPC Link Basic navigation This is the basic way of navigating through all the menusTo go back to a previous menu, press Upgradeability Trademarks Additional informationEnvironmental information DisclaimerProblem solving Audio/video problems Problem Possible causeProblem Possible cause Solution PC / Network problems Problem Possible causeProblem Possible cause Remote Control Remote control buttonsAccesses the SL400i settings Selects one of the available usersUsing the remote control Placing batteriesDegree angles to either side Entering or editing numeric and text information Navigation keysDirect number key entry SMS TEXT-style keysJump To number keys on the remote control Advanced navigation and advanced SL400i functionsNavigation view Smart NavigationPlay View For moviesFor photos For musicAdvanced Philips Media Manager uses About ‘My.Philips.com’Overview of SL400i connections AudioOptions menu Main Menu System MenuPicture Menu TV ShapeNetwork menu Static IP settings Computer that provides Internet Connection SharingThis should be a valid IP Address, like See DNSPreferences menu Parental Level DisclaimerWhat you need to know about networks Already built-inWired Network with More than TWO PCs Wireless Network with More than TWO PCsAlso known as Direct connection network max. two PCs Also known as ad-hoc / peer-to-peerAdvanced wireless network information What are wireless network connections?Securing your wireless network Securing your network from Internet accessDOs and DONTs of securing your wireless network DontSetting the encryption key for the SL400i Entering an encryption keySetting the encryption key for your Wireless USB Adapter Enter the same encryption key for the Wireless USB AdapterICS configuration and usage issues Internet Connection SharingEnabling Internet Connection Sharing ICS Enabling Internet Connection Sharing for Windows XPEnabling Internet Connection Sharing for Windows 98SE Enabling Internet Connection Sharing for Windows Me Enabling Internet Connection Sharing for Windows Advanced Network Problem solving Movies will not playCheck your computers IP configuration as follows For Windows 98SE / Windows MeFor Windows XP / Windows Streaming Streamium Vertical position Advanced TV Setting Wireless Base Station wireless gateway routerMost popular type of wired home network GlossaryTechnical specifications JPEG, BMP, GIFSerial nr
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