2 6 Before calling for service
Please make these simple checks before calling for service as problems pertaining to TV installation and adjustment are not covered under your warranty.
Symptoms
Colour patch (unevenness)
“Ghosts”or double images or Teletext garbled (for sets with Teletext only)
No picture
Good picture but no sound
Good sound but poor colour or no picture
Snowish picture and noise
Horizontal dotted lines
One white line across
TV not responding to remote control
Message “LOCKED ALL” or ”LOCKED n” (where n is your current channel number)
What you should do
•Switch off the TV with the mains power button and wait for at least 20 minutes before switching on again.
•Keep your TV away from any speakers or magnetic objects.
•Use of a highly directional antenna may improve the picture as this symptom may be due to obstruction by high rise buildings or hills.
•Check that the antenna at the back of the TV is properly connected.
•Possible TV station problem. Try another channel.
•Increase the volume.
•Check that the TV is not muted. If it is, press the
H
key on the remote control to cancel mute.
•Adjust the contrast and brightness setting.
•Check the antenna connection.
•Switch off any nearby electrical appliances e.g. hairdryer, vacuum cleaner etc. as these may have caused interference.
•Switch off the TV immediately and call for after sales service.
•Check batteries and replace them if necessary.
•Check that the remote control is operating within the recommended range.
•The child lock function is switched on. Refer to the section on “Child