Philips 27PT6341 user manual Troubleshooting Tips, Symptoms Suggested Steps to Take

Page 35

TROUBLESHOOTING TIPS

Check this List of Symptoms and Suggested Steps To Take before requesting Service. You may be able to solve the problem yourself.

If you face problems connecting the TV to external devices,

please refer to the User Guide of the external device or call their service centers

for help. Charges for TV installation and adjustments of customer controls are not covered under your warranty.

SYMPTOMS

SUGGESTED STEPS TO TAKE

Installation

Can't get the AV

 

channels on the TV

 

screen.

Installation

TV Displays

 

Wrong

 

Channel or No

 

Channels Above

 

13

Installation

Channel numbers

 

do not follow the

 

channel number

 

of the

 

programs.

Press the CH+ / CH- button on the remote control repeatedly to select the desired AV channels. Note: SVHS can only be selected if a S-VHS device is connected and powered on.

Go to TUNER MODE in the television menu and select the correct signal source, then perform the automatic installation again. (Refer to page 15).

Go to TUNER MODE in the television menu and select the correct signal source, then perform the automatic installation again. (Refer to page 15).

Sound

Disturbing sound

It is normal to hear a disturbing sound (such as buzzing, clicking, cracking, humming, whistling, etc)

 

(such as buzzing,

from a distance less than 2 meters (6 feet) with the television sound muted.

 

clicking, cracking,

If problem occurs on one channel, you may have a signal problem. Please contact the cable provider

 

humming, whistling, or local broadcaster regarding the specific channel.

 

etc).

 

Sound

Sound is not in

This could be due to any of the following reasons:

 

Stereo.

1. Not all transmitted broadcasts by the cable or broadcast stations are in STEREO. Try checking

 

 

with several major network stations to be sure that the station you selected is in STEREO.

 

 

2. When SAP is turned ON, the sound mode is automatically set to MONO.

 

 

3. Sound mode is set to MONO. Set the sound mode to STEREO. (Refer to page 19).

 

 

4. When using an AV input, the television will not display STEREO even though it is producing

 

 

stereo sound.

General

No power to the

Check the TV power cord. Unplug the power cord from the TV, wait 10 seconds, then reinsert

 

TV

the plug into your wall outlet. Power On the TV again.

 

 

Plug the power cord directly to the wall socket and not via an extension cord.

 

 

If you need to use an extension cord, check that the fuse on the AC power strip is not blown.

General

TV is not

Ensure the batteries are inserted into the remote control according to the illustration in the battery

 

responding to

compartment. Refer to page 6.

 

Remote Control

 

Reset the television by disconnecting the power plug from the wall outlet for 10 seconds and then reconnecting it again.

General

Remote control is

 

not working

Ensure the batteries are inserted into the remote control according to the illustration in the battery compartment. Refer to page 6.

Reset the television by disconnecting the power plug from the wall outlet for 10 seconds and then reconnecting it again.

General

TV Displays white

Some DVD Discs are encoded with as much as 30% more video information to give the best

 

lines in letterbox

possible picture quality. With the DVD Player in the “letterbox” picture format, the playback of this

 

when viewing a

type of disc with extra video information can produce a number of small white lines in the

 

DVD disc

upper portion of the black letterbox area. With some of these discs, this problem is inherent

 

 

and does not require a service call.

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Contents 27PT6341 Contents Product Safety Notification Important Safety Instructions If you have a Cable Converter Box If your Cable TV signal or Antenna signalIf your antenna has flat twin lead wire Basic Antenna and Cable ConnectionsPress the Channel or button to Basic TV and Remote Control OperationReattach the battery lid Pressing both buttons at the same timeJacks on the cable box. Connect Cable BOX ConnectionsCable to the left and right Audio Out L Connect the Audio red and white Turn the VCR accessory device and the TV onAV AUDIO/VIDEO Input Connection Connect the Video yellow cable toSide AV Inputs Side AV ConnectionsButton Press the AV buttons on the remote controlVideo S-VHS Input Connections Component Video CVI Input Connections Turn the Second VCR on , insert a VHS AV Output ConnectionsCHannel + or CHannel Remote Control Button DescriptionsAuto Picture Button To Language Control When finished, press the Status / ExitMenu Tuner Mode ControlAuto Program Channel Edit Auto Picture Picture Menu ControlsAuto Sound Sound Menu ControlsPress Cursor or repeatedly to select Once, Daily or Off Timer Control Setting the TV ClockTimer Control Activate Timer menuEnter the correct time by using the number buttons Timer Control Start or Stop TimeOr buttons or the CH+ or CH- buttons Timer Control Start on a Specific ChannelTimer Control Using Display Feature menuToggle between Standard 43 and Expand Demo ModeExpand Format Control PG Parental Guidance Suggested Contains material Understanding Autolock ControlsProceed to the next page to learn more Setting UP AN Access CodeDisplayed on the screen Block ChannelsPress the Cursor or to select either Clear ALL or Block ALL BLOCK/CLEAR ALL Channels AT the Same TimeOFF Movie RatingsTV Ratings Block Options Unrated, No Rating or Blocking menu Blocking OptionsClose Captioning SleeptimerQuadrasurf CH Alternating Channels Glossary Cleaning and CareSymptoms Suggested Steps to Take Troubleshooting Tips27PT6341 SpecificationsThis Limited Warranty does not cover Index