6 Troubleshooting
Contact us
If you cannot resolve your problem, refer to the FAQs for this TV at www.philips.com/support.
If the problem remains unresolved, contact Philips Consumer Care in your country as listed in the leaflet accompanying your product.
Make a note of your TV model and serial number before you contact Philips. These numbers are printed on the back of the TV and on the packaging.
Warning: Do not attempt to repair the TV yourself. This may cause severe injury, irreparable damage to your TV or void your warranty.
General TV issues
The TV does not switch on:
•Disconnect the power cable from the power outlet. Wait for one minute then reconnect it.
•Check that the power cable is securely connected.
•Check that the power switch at the bottom/back of the TV is switched on.
The TV does not respond to remote control or side controls when switched on
The TV requires some time to start up. During this time, the TV will not respond to the remote control or side controls. This is normal behavior.
The standby light on the TV blinks red:
Disconnect the power cable from the power outlet. Wait until the TV cools down before reconnecting the power cable. If the blinking reoccurs, contact Philips Consumer Care.
You forgot the code to unlock the child lock feature:
Enter ‘8888’.
The TV menu is in the wrong language:
Change the TV menu to your preferred language.
For more information, see Set up the TV > Change language settings > Menu language (see "Menu language" on page 38).
When turning the TV on/off/to standby, you hear a creaking sound from the TV chassis:
No action is required. The creaking sound is normal expansion and contraction of the TV as it cools and warms up. This does not impact performance.
When the TV is in standby mode, a startup splash screen is displayed, then returns to standby mode:
This is normal behavior. The startup screen is displayed when the TV is disconnected from the mains and reconnected.
To switch on the TV from standby, press 
on the remote control or press any key on the side of the TV.
TV channel issues
Previously installed channels do not appear in the channel list:
Check that the correct channel list is selected.
No digital channels were found during the installation:
Check that the TV supports
Picture issues
The TV is on, but there is no picture or the picture is distorted:
•Check that the antenna is properly connected to the TV.
•Check that the correct device is selected as the TV source.
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