Philips 42PF5521D, 37PF5521D, 32PF5521D, 26PF5521D Troubleshooting Tips, Key on the remote control

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Troubleshooting Tips

Below is a list of symptoms you may encounter with your TV. Before you call for service, make these simple checks.

Symptom

 

Possible Causes

What you should do

 

 

 

No display on screen

 

•

Faulty power supply

•

Check whether power cord is properly connected

 

 

•

TV’s Power not turned

 

into the mains socket and to your TV. If there is still

 

 

 

on

 

no power, disconnect plug. Wait for 60 seconds and

 

 

 

 

 

re-insert plug. Switch on TV again.

 

 

 

 

•

Press the

key on the remote control.

Poor reception

 

•

Faulty antenna connection

•

Check antenna connection at rear of TV.

(snowish picture and

 

•

Weak transmission

•

Try manually adjusting your picture (refer to page 21).

noise

 

•

Wrong TV system

•

Have you chosen the right TV system? (refer to page 21).

No picture

 

•

Faulty aerial and cable

•

Check whether euroconnector cables or aerial

 

 

 

 

 

sockets are properly connected.

 

 

• Wrong source selected

•

Check whether the source is correctly selected.

 

 

 

 

 

Press

button to enter Source list and select

 

 

 

 

 

the correct source.

 

No sound on

 

• Wrong TV system

• Check whether the correct TV system is selected

certain channels

 

 

 

 

(refer to page 21).

 

No sound

 

• Zero volume level

• Try increasing volume.

 

 

 

• Sound muted

• Check that the mute (

) mode is not on. If mute

 

 

 

 

 

mode is on, press the

key to deactivate mute

 

 

 

 

 

mode.

 

 

 

 

 

 

• Aim remote control directly at sensor on front of TV.

 

 

• Headphone is connected

• Disconnect headphone connection.

 

 

 

 

Sound interference

 

• Electrical appliances

• Try switching off any electrical appliances, for

 

 

 

interference

 

example, hairdryer, vacuum cleaner that are in use.

 

 

 

 

TV not responding

 

• Wrong polarity of batteries

• Check polarity of the batteries.

to remote control

 

• Flat batteries

• Try changing the batteries.

 

 

 

 

Occasional appearance

 

• Characteristic of liquid

• This symptom is not a problem. The liquid crystal

of red, blue, green

 

 

crystal panel

 

panel is built with very high precision technology

and black spots on

 

 

 

 

giving you the fine picture details. Occasionally, a few

screen

 

 

 

 

non-active pixels may appear on the screen as a fixed

 

 

 

 

 

point of red, blue, green or black. Note that this

 

 

 

 

 

does not affect the performance of the set.

 

 

 

 

Intermittent or

 

• * HDCP (see glossary)

• Noise is displayed if the connected digital equipment’s

flickering picture on

 

 

authentication failed

 

(DVD player or Set-Top box) *HDCP authentication

in HD mode

 

 

 

 

failed. Check user manual for the digital equipment

 

 

 

 

 

you are connecting.

 

 

 

 

 

• Use a standard HDMI to DVI cable.

 

 

 

 

 

No sound or picture but

 

• Set on standby mode

• Press the

key on the remote control.

front panel red light is

 

 

 

 

 

 

 

on

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Contents 26PF5521D 32PF5521D 37PF5521D 42PF5521D Table of Contents IntroductionSafety Information 10 cmTo prevent fire or shock hazard, do not expose Be placed on the top of the set or near itTelevison keys and connectors 26 /32 TV37 / 42 TV PlasmaProgram / Channel -/+ to select programmes Television keys and connectorsFor more details on connections, see Connection Guide Remote Control keys Remote Control keys DVD or AUX What is Digital Television? SetupDigital or Analogue channels Overview of Digital main menu and sub-menusAccess restrictions Preferences Type of Selection LanguageLocation Digital Audio OutputInstallation Service lists Service setupFrequency Network name Signal quality Signal strength Test receptionSwitch on for the first time On the screen.The Setup menu is displayed‘ Select Service Scan from the menu Language, corresponding CountryRearrange services Symbols descriptionUnderstanding the information on the banner Banner descriptionView or Listen to new services Add new servicesReinstall all services ‘ Select Reinstall all services ï and press Æ keyTest reception Language and location preferencesAccess restrictions Setting up your favourite listFrom the digital mode, press To return to previous menu, press the Í key § PressUsing the Options menu InformationOff Air Downloading of new software Selecting the key activates the software downloadTV guide From the digital mode, press the key to display the TV guideRecording function Press the RED key to call up the Record menuSubtitles for hearing impaired select Yes Or No and confirm with keyDigital Teletext Mheg Available in all countriesNumerical keys Key to allow the software downloadUsing the Conditional Access Module CAM Inserting the CAMAutomatic tuning of analogue programmes ATS Automatic Tuning System featureProgram Sort Press the key. The TV Menu is displayed on the screenManual tuning of analogue programmes Naming of ChannelUsing the Contrast+ and NR Noise Reduction features Using the Sleeptimer FeatureTimer function Definition of the feature settings Contrast+Picture and Sound Settings Description of the Picture settingsDescription of the Sound settings Store this is used to store the sound settingsUsing the PIP Picture-in-Picture Feature Accessing the PIP screen via the PIP menuSelect Hdmi 1 or Hdmi 2 depending on connection Definitions of PIP itemsScreen Formats Using the Active Control feature Using the Smart Picture and Sound FeaturesTeletext Double TeletextUsing the TV as a PC Monitor Using the PC menusUsing the TV in HD High Definition Mode HD Install menu HD Picture and Sound settingsHD Features Supported HD formatTroubleshooting Tips Key on the remote controlWork Glossary Hdmi High-Definition Multimedia InterfaceCentre Frequencies Table in KHz HelplineSpecifications Connecting the aerial Positioning the TVGeneral Points Interference3139 125
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