Philips 55PFL5705DV, 40PFL5705DV Troubleshooting, Downloading an electronic copy, Contact us

10 Troubleshooting

Problem	Possible cause and solution
No power or indicator	The TV is not connected to the power.
light.	Press .POWER at the side of the TV or on the remote control.
	Ensure that the AC power cord is connected tightly to the TV
	power connector and to the power socket outlet.
	Remove the AC power cord from the power socket outlet, wait
	60 seconds and reconnect the AC power cord.
	Connect the TV to a different power socket outlet.
No picture or sound	HDCP authentication fail.
is detected from the	Ensure that your HDMI cable is certified.
device using HDMI 1-4	Press SOURCE on the remote control to switch to another
input jack.
	source and then switch back to the HDMI source.
	Reset the accessory device and the TV.
	Turn on the TV.
	Select the HDMI channel.
	Turn on the accessory device.
	While theTV and the accessory device are powered on, unplug
	either end of the HDMI cable and then reinsert the cable.
No sound is detected	An audio cable is not connected.
from the PC using PC	Connect an audio cable to the PC / HDMI 1 AUDIO IN on the TV.
input jack.	Press SOURCE on the remote control, and select the PC source.
No picture or sound is	An incorrect HDMI input jack is connected or an audio cable is
detected from the PC	not connected.
using HDMI 1 input jack.	Connect a HDMI-DVI cable to the HDMI 1 input jack on the TV.
	Connect an audio cable to the PC / HDMI 1 AUDIO IN on the TV.
	Press SOURCE on the remote control, and select the HDMI 1
	source.
TV does not respond to	Batteries are installed incorrectly, or low battery power.
the remote control.	Ensure that you are using the TV remote control.
	Ensure that the batteries are inserted correctly and do not need
	to be replaced.
	Remove the AC power cord from the power socket outlet, wait
	60 seconds and reconnect the AC power cord.
The picture is distorted,	Broadcast video format.
stretched out, or has	Press FORMAT on the remote control to select the best picture
black bars on the side	format.
or top.	For some accessory devices, the picture format must be set in the
	accessory device.
The picture is mostly	Insecure / incorrect connection.
red and green, or the	Ensure all the connections are made according to the color code.
picture misses red	Push the component cables all the way into the YPbPr sockets
when connected to an
	on the TV.
accessory device via
component cables.
No picture or sound.	No picture or sound - ensure you have selected the correct channel.
	Incomplete channel installation.
	If the TV receives channels via an AV connection, set the TV to the
	correct source input.
	If the TV is connected directly to the wall via a coaxial connection,
	perform the autoprogram again.
No sound on the TV	Volume level is set to zero - increase the volume.
loudspeaker.	Sound is muted - press MUTE on the remote control.
	Audio cable is not connected - for AV connection, ensure that the
	Audio L/R cable is connected as described in Connecting your
	devices. (See ‘Connecting your devices’ on page 39.) If you use a
	component cable, ensure that you have not crossed the red audio
	cable with the red video cable.
No sound on the TV	Audio output setting for the accessory device is incorrect. For
loudspeaker.	HDMI connections, some accessory devices have an HDMI
	audio output setting that must be turned on for HDMI to HDMI
	connections.
	Check if [Sound] > [TV Speakers] > [Off] is set to [On].
	No sound will be output when [TV Speakers] is set to [Off].
Bad picture quality with a	Standard definition channels are not as clear as high definition
coaxial connection.	channels - connect the devices via component or HDMI cables.
Cannot control your TV	Confirm that the connected devices are EasyLink compliant and
and connected devices	are connected to your TV via an HDMI cable. Not all brands of
with one remote control.	devices such as Blu-ray Disc players use the same system as Philips
	EasyLink. Other brands might not work with Philips EasyLink.
Cannot use Netflix	Netflix is available only in the United States.
feature.	Check if the network connection is properly made.
	Visit www.netflix.com/Philips on your PC and become a Netflix
	member.
Cannot add movies	Visit www.netflix.com on your PC.
or TV episodes to the
Instant Queue.
Cannot use VUDU	Check if the network connection is properly made.
feature.
Cannot rent or buy	You need to activate the VUDU account. (Refer to page 18.)
movies /TV episodes on	Log into your account at http://my.vudu.com and check your
VUDU.	payment information.

The picture quality of	Check the speed of your internet connection.You need speeds
streaming movie (Netflix	of at least 8 Mbps to this player for high quality uninterrupted
or VUDU) is poor.	playback.
Streaming movie (Netflix	Contact your internet service provider to troubleshoot your
or VUDU) often stops	internet connection for speed and line quality. Consistent line
or starts buffering during	quality and speed are very important for internet video playback.
playback.
Even though the speed of	The picture quality does not change during playback.
the internet connection	The picture quality differs depending on the speed of internet
improves during playback,	connection at the time of loading.
the picture quality of
Netflix streaming movie
does not improve.
The audio of internet	vTuner server, station or the internet connection is busy.
radio station interrupted. The bit rate of the station is high.
Cannot connect to the	Check if the Ethernet cable connection is properly made.
network.	Turn on the modem or broadband router.
	Check the network settings.
	Check if the broadband router and/or modem is correctly
	connected.
Cannot connect to the	Check the content of your internet service contract to see if your
network while my PC	internet Service Provider prevents multiple terminals connecting
is connected to the	at the same time.
network.
Cannot play back internet	Check if the network connection is properly made.
radio.	Check the firewall setting of the modem or router.
	For some stations, playback is not available on this unit.
The quality of the internet	The bit rate of the station is low.
radio audio is poor or
noise occurs during
playback of internet
station.
Cannot use the wireless	Check if the USB wireless LAN adapter is connected to the USB
connection.	terminal.
	Use the supplied USB wireless LAN adapter.
	Commercially available USB wireless LAN adapters are not
	supported.
	Check if the Wireless LAN Access Point (AP) (e.g. wireless router)
	is oriented properly or not placed too close between them.
	Once you have activated the wireless connection please wait 30
	seconds for the connection to be established after turning on
	the unit, before trying to access network features such as Netflix,
	VUDU or vTuner.
Cannot get into the	The start up screen (PHILIPS logo with spinning circle) keep
PC's screen after	displaying until the unit found the PC that is running Philips Wireless
[Philips Wireless	MediaConnect.
MediaConnect] is	Make sure if the network connection is connected properly.
selected.	Check if your PC runs Philips Wireless MediaConnect.

Make sure your TV and PC are connected on the same network.

Downloading an electronic copy

To obtain an electronic copy of this manual :

1 Point your browser to www.philips.com/support

2 Choose your country of location.

3 Enter the model number or a keyword in the “Find your product” field. Alternatively, you can browse the catalog.

4 Click the description or model.

5 Under Product support, click “User manuals”.

Contact us

If you cannot resolve your problem, refer to the FAQ for this TV at www.philips.com/support

If the problem remains unresolved, contact the Customer Support Center in your country.

Warning

•Do not attempt to repair the TV yourself.This may cause severe injury, irreparable damage to your TV or void your warranty.

Note

•Please have available your TV model and serial number before contacting us.These numbers are available on the back and side of your TV, as well as on the packaging.

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