Philips 23PF9976i user manual PC / Network problems, Problem Possible cause Solution

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Problem solving

6.2 PC / Network problems

Check the Support section on www.philips.com/streamium for the latest information on problem solving.

Problem

Possible cause

Solution

The Installation CD will

• Autorun disabled for your

Double-click ‘My Computer’, then the CD-ROM

not start.

 

drive.

drive icon and finally ‘Setup.exe’ to start the CD.

 

 

 

 

The software will not

•

Wrong operating system.

Go to www.philips.com/streamium to see which

install.

 

 

operating systems are supported.

 

 

 

 

No wireless connection

•

Wireless signal range, speed,

Switch off wireless devices that interfere with your

or intermittent drop-out

 

and strength can be affected

wireless network connection.

of the wireless

 

by interference from

 

connection.

 

neighbouring wireless

 

networks and devices.

Place the wireless access point as high and centrally

Electro-magnetic devices such as televisions, radios, microwave ovens, and cordless telephones, especially those with frequencies in the 2.4 GHz range, may also interfere with wireless transmission.

as possible to improve signal strength.

Pressing the PC LINK button produces an empty content screen on your television.

• PC is switched off.

Switch on your PC.

•

The Media Manager

Start the Media Manager software.

 

software is not running.

 

 

 

 

•

No wireless network

Connect the wireless network adapter to your PC

 

adapter connected or range

or reposition yourWireless adapter.You may check

 

too long (weak radio signal).

the link quality by pressing the MENU button and

 

 

selecting Network > Wireless Info > Signal Level.

 

 

• Network host (PC) or

Make sure your home network is operational before

 

wireless station base is

you try to contact a networked computer with the

 

switched off.

Streamium LCD TV.

 

 

 

•

Your Wireless Base Station/

Add the Streamium LCD TV MAC address to the

 

network router employs

list of devices that may connect to your Station/

 

MAC filtering and prevents

Gateway router.See the user manual that came with

 

the Streamium LCD TV

your Station/Gateway router for instruction on how

 

from connecting to your

to do this. Press the MENU button and select:

 

network.

Network > Wireless Info> NIC MAC Address to

 

 

see the wireless MAC address.

 

 

• Not enough USB bandwidth

If you share the USB bandwidth with other heavy

 

available for a wireless USB

USB bandwidth users (like USB cameras, scanners

 

adapter.

or ReWritable drives, etc.),the remaining bandwidth

 

 

may not be enough.

 

 

 

•

Radio interference from

Check whether a wireless connection can be

 

other (wireless) devices.

established with other devices switched off (e.g.

 

 

microwave ovens, other wireless devices, etc.)

 

 

 

•

(Wireless) network

See advanced network problem solving on page 41-

 

problems.

42 of the User Manual.

 

 

• No files were added in the

Check that files have been added using the Philips

 

Philips Media Manager.

Media Manager.

 

 

• Media format not supported

Go to www.philips.com/streamium to check for the

 

 

latest information on supported format.

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Contents LCD TV Contents Table of Contents Safety Precautions Important informationInstalling the software Start by installing Philips Media ManagerAdding files to the Media Manager Opening and closing the Media Manager windowConnecting the Streamium LCD TV Option B If you already have a wireless computer networkInstalling If you do not have a wireless computer network Option aSwitch on the Streamium LCD TV Pressing the Home Link button on the remote controlExplore the Home Link menu on the TV screen InternetEncryption key If you already have a wireless computer network Option BWireless Network Name Ssid See Problem solving on page 19-21, or If you want to make a wired connection Option C Switch on the Streamium LCD TV Option BThrough a wireless base station Enabling broadband Internet entertainmentRegistration for free Internet services Pressing the Internet button for the first timeIf you forget your password You will need to go to your PC to perform Steps 2 toUsing the Streamium LCD TV Switching from Streamium mode to TV modeSwitching from Streamium mode to FM Radio mode Switching from Streamium mode to PC modeInternet Basic navigation This is the basic way of navigating through all the menusAdditional information Problem Possible cause Problem solvingAudio/video problems PC / Network problems Problem Possible cause SolutionPressing the Internet Check whether Remote Control Functions of Remote control buttons for Streamium functionsUsing the remote control Model No Serial No LCD TV Product Ownership Important Safety Instructions Precautions Additional Safety PrecautionsContents HOW to USE the Installation Features Helpful HintMemory HOW to USE the Picture Adjustment Controls HOW to USE the Sound Adjustment Controls Sound select from Stereo or MonoHOW to USE the Timer Menu Controls TimerUnderstanding the Autolock Controls You also can block individual channels orSetting UP AN Autolock a Ccess Code Using the numbered buttons onHOW to Block Channels Using AutolockHOW to Lock a HD High Definition Channel in TV Mode HOW to Clear ALL Locked Channels AT the Same Time Blocking Programs Based on Movie Ratings Blocking Programs Based on TV Ratings Other Autolock B Locking Options Using the Autolock R Eview Screen HOW to USE the CONTRAST+ Control HOW to USE the DNR ControlHOW to USE the PIP PICTURE-IN-PICTURE Control Button to select the PIP Size options OffHOW to USE the Mode Control HOW to USE the Format ControlHOW to USE the Closed Captioning Control HOW to USE the Sleeptimer ControlHOW to USE the Program List Control HOW to SET the Active ControlHOW to USE the Surf Control HOW to USE the Auto Picture C Ontrol HOW to USE the Auto Sound C OntrolMode Select Controls Install ControlsFM Radio Timer Controls FM Mode FM Radio Screensaver Control Autosound C OntrolsPC Picture Controls PC Audio SelectionSetting UP the PC Mode Personal Computer Monitor PC PIP Controls Setting UP the HD Mode High Definition HD Select ControlPicture Controls BRIGHTNESS, COLOR, PICTURE, SHARPNESS, TINT, Color TempSound Controls Lock HD CHANNEL/CHANGE Code Troubleshooting Tips Index Philips Limited Warranty Philips, P.O. Box 671539, Marietta, GA
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