Philips 23PF9976i user manual Problem solving, Audio/video problems, Problem Possible cause

Page 19

Chapter 6 – Problem solving

6.1 Audio/video problems

Check the Support section on www.philips.com/streamium for the latest information on problem solving.

Problem

Possible cause

Solution

Power light does not light up and/or the Streamium LCD TV cannot be switched on.

•No connection to mains power.

Connect the power adapter to the Streamium LCD TV and to a mains outlet that provides electrical power.

No display on the TV

• TV is switched off.

Switch on your TV.

screen.

 

 

 

 

 

 

 

No sound from the

•

Volume too low.

Increase volume or switch off mute of your

speaker.

 

 

Streamium LCD TV.

 

 

 

 

Intermittent video play.

•

Not enough bandwidth

Select a lower video quality by pressing the green

 

 

available for the requested

button on the remote control one or more times.

 

 

video quality.

Lower video quality requires less bandwidth and

 

 

 

should play with less interruptions.

 

 

 

 

No photo, music, or

•

Incompatible codec (media

Comply with the supported codecs. Go to

video play

 

format).

www.philips.com/streamium to see which codecs

 

 

 

are currently supported.

 

 

 

 

•Correct codec, but still low quality.

Most PC media formats use heavy data compression video/audio techniques that lower the video/audio quality, e.g. compared to DVD/CD. Lower quality display is normal.

•Firewall software blocks streaming.

Disable firewall software to test whether it interferes with streaming video and audio. Go to www.philips.com/streamium to see what ports you need to open for streaming (42951 TCP and 42591 UDP)

The menu displayed on

•

After a set amount of time, a

Press the MENU button on the remote control,

the television screen

 

screen saver will become

select Preferences > Screen Saver, and set a longer

disappears after a few

 

active to prevent TV screens

time-out for the screen saver.

minutes.

 

from burning in.

 

 

 

 

 

The remote control does

•

Wrong mode.

Ensure the right mode is selected. STREAM mode

not remote function

 

 

must by selected if you are accessing the streaming

properly.

 

 

fuctions and TV mode if you are watching TV

 

 

 

programmes.

 

 

 

 

 

•

Weak batteries.

Replace the batteries.

Error message appears when installing the Philps Media Manager.

Re-install the Philips Media Manager and reboot the PC after installation.

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Contents LCD TV Contents Table of Contents Important information Safety PrecautionsOpening and closing the Media Manager window Installing the softwareStart by installing Philips Media Manager Adding files to the Media ManagerOption B If you already have a wireless computer network Connecting the Streamium LCD TVPressing the Home Link button on the remote control InstallingIf you do not have a wireless computer network Option a Switch on the Streamium LCD TVInternet Explore the Home Link menu on the TV screenWireless Network Name Ssid If you already have a wireless computer network Option BEncryption key See Problem solving on page 19-21, or If you want to make a wired connection Option C Switch on the Streamium LCD TV Enabling broadband Internet entertainment Option BThrough a wireless base stationPressing the Internet button for the first time Registration for free Internet servicesYou will need to go to your PC to perform Steps 2 to If you forget your passwordSwitching from Streamium mode to PC mode Using the Streamium LCD TVSwitching from Streamium mode to TV mode Switching from Streamium mode to FM Radio modeInternet This is the basic way of navigating through all the menus Basic navigationAdditional information Audio/video problems Problem solvingProblem Possible cause Problem Possible cause Solution PC / Network problemsPressing the Internet Check whether Functions of Remote control buttons for Streamium functions Remote ControlUsing the remote control Model No Serial No LCD TV Product Ownership Important Safety Instructions Additional Safety Precautions PrecautionsContents Helpful Hint HOW to USE the Installation FeaturesMemory HOW to USE the Picture Adjustment Controls Sound select from Stereo or Mono HOW to USE the Sound Adjustment ControlsTimer HOW to USE the Timer Menu ControlsYou also can block individual channels or Understanding the Autolock ControlsUsing the numbered buttons on Setting UP AN Autolock a Ccess CodeChannels Using Autolock HOW to BlockHOW to Lock a HD High Definition Channel in TV Mode HOW to Clear ALL Locked Channels AT the Same Time Blocking Programs Based on Movie Ratings Blocking Programs Based on TV Ratings Other Autolock B Locking Options Using the Autolock R Eview Screen HOW to USE the DNR Control HOW to USE the CONTRAST+ ControlButton to select the PIP Size options Off HOW to USE the PIP PICTURE-IN-PICTURE ControlHOW to USE the Format Control HOW to USE the Mode ControlHOW to USE the Sleeptimer Control HOW to USE the Closed Captioning ControlHOW to SET the Active Control HOW to USE the Program List ControlHOW to USE the Surf Control HOW to USE the Auto Sound C Ontrol HOW to USE the Auto Picture C OntrolInstall Controls Mode Select ControlsFM Radio Timer Controls FM Mode FM Radio Autosound C Ontrols Screensaver ControlPC Audio Selection PC Picture ControlsSetting UP the PC Mode Personal Computer Monitor PC PIP Controls HD Select Control Setting UP the HD Mode High DefinitionBRIGHTNESS, COLOR, PICTURE, SHARPNESS, TINT, Color Temp Picture ControlsSound Controls Lock HD CHANNEL/CHANGE Code Troubleshooting Tips Index Philips, P.O. Box 671539, Marietta, GA Philips Limited Warranty

23PF9976i specifications

The Philips 23PF9976i is a unique all-in-one television that stands as a testament to the evolution of home entertainment technology. This model combines a television with a built-in PC, providing not only entertainment but also functionality that caters to the needs of modern users.

One of the main features of the Philips 23PF9976i is its stylish design, which seamlessly blends into contemporary living spaces. The sleek, flat-panel display features a 23-inch LCD screen, offering sharp and vibrant visuals that enhance the viewing experience. The TV supports an impressive resolution of 1920 x 1080 pixels, ensuring that users can enjoy high-definition content in stunning detail.

In terms of technologies, the Philips 23PF9976i boasts Ambilight technology, which is designed to create an immersive viewing experience. This feature projects light from the sides of the television onto the walls, matching the on-screen content and enhancing the overall atmosphere. The use of Advanced Color Processing Technology also contributes to the superb color accuracy and vividness, making it a pleasure to watch diverse content from movies to sports.

Another notable characteristic of the Philips 23PF9976i is its integrated PC functionality. This feature allows users to surf the internet, stream videos, and play casual games seamlessly alongside traditional TV viewing. With built-in Wi-Fi connectivity and a user-friendly interface, this TV provides a versatile platform for a range of multimedia experiences.

For audio, the television is equipped with quality speakers that deliver clear sound, ensuring that dialogues are crisp and the overall audio experience is satisfying. The presence of multiple connectivity options, including HDMI, USB, and legacy AV inputs, allows for the connection of various external devices such as gaming consoles, Blu-ray players, and sound systems.

The Philips 23PF9976i also emphasizes user convenience with its intuitive remote control and easy navigation system. Smart TV features may include access to streaming apps, making it a comprehensive device for anyone seeking a multifunctional entertainment hub.

Overall, the Philips 23PF9976i stands out due to its combination of cutting-edge display technology, integrated computing capabilities, and stylish design, making it an impressive addition to any modern home entertainment system. It is a perfect choice for users looking for a multifunctional device that merges the realms of television and computing seamlessly.
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