Philips 23PF9976i user manual Problem solving, Audio/video problems, Problem Possible cause

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Chapter 6 – Problem solving

6.1 Audio/video problems

Check the Support section on www.philips.com/streamium for the latest information on problem solving.

Problem

Possible cause

Solution

Power light does not light up and/or the Streamium LCD TV cannot be switched on.

•No connection to mains power.

Connect the power adapter to the Streamium LCD TV and to a mains outlet that provides electrical power.

No display on the TV	• TV is switched off.		Switch on your TV.
screen.

No sound from the	•	Volume too low.	Increase volume or switch off mute of your
speaker.			Streamium LCD TV.

Intermittent video play.	•	Not enough bandwidth	Select a lower video quality by pressing the green
		available for the requested	button on the remote control one or more times.
		video quality.	Lower video quality requires less bandwidth and
			should play with less interruptions.

No photo, music, or	•	Incompatible codec (media	Comply with the supported codecs. Go to
video play		format).	www.philips.com/streamium to see which codecs
			are currently supported.

•Correct codec, but still low quality.

Most PC media formats use heavy data compression video/audio techniques that lower the video/audio quality, e.g. compared to DVD/CD. Lower quality display is normal.

•Firewall software blocks streaming.

Disable firewall software to test whether it interferes with streaming video and audio. Go to www.philips.com/streamium to see what ports you need to open for streaming (42951 TCP and 42591 UDP)

The menu displayed on	•	After a set amount of time, a	Press the MENU button on the remote control,
the television screen		screen saver will become	select Preferences > Screen Saver, and set a longer
disappears after a few		active to prevent TV screens	time-out for the screen saver.
minutes.		from burning in.

The remote control does	•	Wrong mode.	Ensure the right mode is selected. STREAM mode
not remote function			must by selected if you are accessing the streaming
properly.			fuctions and TV mode if you are watching TV
			programmes.

	•	Weak batteries.	Replace the batteries.

Error message appears when installing the Philps Media Manager.

Re-install the Philips Media Manager and reboot the PC after installation.

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Contents LCD TV Contents Table of Contents Important information Safety PrecautionsOpening and closing the Media Manager window Installing the softwareStart by installing Philips Media Manager Adding files to the Media ManagerOption B If you already have a wireless computer network Connecting the Streamium LCD TVPressing the Home Link button on the remote control InstallingIf you do not have a wireless computer network Option a Switch on the Streamium LCD TVInternet Explore the Home Link menu on the TV screenWireless Network Name Ssid If you already have a wireless computer network Option BEncryption key See Problem solving on page 19-21, or If you want to make a wired connection Option C Switch on the Streamium LCD TV Enabling broadband Internet entertainment Option BThrough a wireless base stationPressing the Internet button for the first time Registration for free Internet servicesYou will need to go to your PC to perform Steps 2 to If you forget your passwordSwitching from Streamium mode to PC mode Using the Streamium LCD TVSwitching from Streamium mode to TV mode Switching from Streamium mode to FM Radio mode Internet This is the basic way of navigating through all the menus Basic navigationAdditional information Audio/video problems Problem solvingProblem Possible cause Problem Possible cause Solution PC / Network problemsPressing the Internet Check whether Functions of Remote control buttons for Streamium functions Remote ControlUsing the remote control Model No Serial No LCD TV Product Ownership Important Safety Instructions Additional Safety Precautions PrecautionsContents Helpful Hint HOW to USE the Installation FeaturesMemory HOW to USE the Picture Adjustment Controls Sound select from Stereo or Mono HOW to USE the Sound Adjustment ControlsTimer HOW to USE the Timer Menu ControlsYou also can block individual channels or Understanding the Autolock ControlsUsing the numbered buttons on Setting UP AN Autolock a Ccess CodeChannels Using Autolock HOW to BlockHOW to Lock a HD High Definition Channel in TV Mode HOW to Clear ALL Locked Channels AT the Same Time Blocking Programs Based on Movie Ratings Blocking Programs Based on TV Ratings Other Autolock B Locking Options Using the Autolock R Eview Screen HOW to USE the DNR Control HOW to USE the CONTRAST+ ControlButton to select the PIP Size options Off HOW to USE the PIP PICTURE-IN-PICTURE ControlHOW to USE the Format Control HOW to USE the Mode ControlHOW to USE the Sleeptimer Control HOW to USE the Closed Captioning ControlHOW to SET the Active Control HOW to USE the Program List ControlHOW to USE the Surf Control HOW to USE the Auto Sound C Ontrol HOW to USE the Auto Picture C OntrolInstall Controls Mode Select ControlsFM Radio Timer Controls FM Mode FM Radio Autosound C Ontrols Screensaver ControlPC Audio Selection PC Picture ControlsSetting UP the PC Mode Personal Computer Monitor PC PIP Controls HD Select Control Setting UP the HD Mode High DefinitionBRIGHTNESS, COLOR, PICTURE, SHARPNESS, TINT, Color Temp Picture ControlsSound Controls Lock HD CHANNEL/CHANGE Code Troubleshooting Tips Index Philips, P.O. Box 671539, Marietta, GA Philips Limited Warranty