Philips 22PFL3504D/F7E user manual Troubleshooting, Download an electronic copy, Contact us

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10 Troubleshooting

Problem

Possible cause and solution

No power or

The TV is not connected to the power.

indicator light.

Press . POWER at the side of the TV or on the

 

remote control.

 

Ensure that the AC power cord is connected tightly

 

to the TV power connector and to the power socket

 

outlet.

 

Remove the AC power cord from the power socket

 

outlet, wait 60 seconds and reconnect the AC power

 

cord.

 

Connect the TV to a different power socket outlet.

No sound

Volume level is set to zero - increase the volume

on the TV

Sound is muted - press MUTE on the remote

loudspeaker.

control.

 

Audio cable is not connected - for AV connection,

 

ensure that the Audio L/R cable is connected as

 

described in Connect your devices (see ‘Connect

 

Your Devices’ on page 26). If you use a component

 

cable, ensure that you have not crossed the red

 

audio cable with the red video cable.

 

Audio output setting for the accessory device is

 

incorrect. For HDMI connections, some accessory

 

devices have an HDMI audio output setting that

 

must be turned on for HDMI to HDMI connections.

 

Check if [SOUND] > [TV Speakers] > [Off] is set

 

to [On]. No sound will be output when

Error message on the screen with HDMI connection.

HDCP authentication fail.

Ensure that your HDMI cable is certified.

Press SOURCE on the remote control to switch to another source and then switch back to the HDMI source.

Reset the accessory device and the TV. Turn on the TV.

Select the HDMI channel. Turn on the accessory device.

While the TV and the accessory device are powered on, unplug either end of the HDMI cable and then reinsert the cable.

 

[TV Speakers] is set to [Off].

Bad picture

Standard definition channels are not as clear as

quality with

high definition channels - connect the devices via

a coaxial

component or HDMI cables.

connection.

 

Cannot control

Confirm that the connected devices are EasyLink

your TV and

compliant and are connected to your TV via an

connected

HDMI cable. Not all brands of devices such as DVD

devices with one

players use the same system as Philips EasyLink.

remote control.

Other brands might not work with Philips EasyLink.

No sound is

An audio cable is not connected.

detected from

Connect an audio cable to the PC IN AUDIO port

the PC.

on the TV.

 

Press SOURCE on the remote control, and select

 

the PC source.

Download an electronic copy

To obtain an electronic copy of this manual:

TV does not respond to the remote control.

Batteries are installed incorrectly, or low battery power.

Ensure the indicator light on the TV blinks when you press the remote control buttons.

Ensure that you are using the TV remote control. Ensure that the batteries are inserted correctly and do not need to be replaced.

Remove the AC power cord from the power socket outlet, wait 60 seconds and reconnect the AC power cord.

1 Point your browser to www.philips.com/support.

2 Choose your country of location.

3 Enter the model number or a keyword in the “Find your product” field. Alternatively, you can browse the catalogue.

4 Click the description or model.

5 Under Product support, click user manuals.

The picture

Broadcast video format.

is distorted,

Press FORMAT on the remote control to select the

stretched out, or

best picture format.

has black bars

For some accessory devices, the picture format must

be set in the accessory device.

on the side or

 

top.

 

The picture is

Insecure/incorrect connection.

mostly red and

Ensure all the connections are made according to

green, or the

the color code.

picture misses

Push the component cables all the way into the

YPbPr sockets on the TV.

red when

 

connected to an

 

accessory device

 

via component

 

cables.

 

No picture or

No picture or sound - ensure you have selected the

sound.

correct channel.

 

Incomplete channel installation

 

If the TV receives channels via an AV connection, set

 

the TV to the correct source input.

 

If the TV is connected directly to the wall via a

 

coaxial connection, perform the auto-installation

 

again.

Contact us

If you cannot resolve your problem, refer to the FAQ for this TV at www.philips.com/support.

If the problem remains unresolved, contact the Customer Support Center in your country.

Warning

Do not attempt to repair the TV yourself.This may cause severe injury, irreparable damage to your TV or void your warranty.

Note

Please have available your TV model and serial number before contacting us.These numbers are available on the back and side of your TV, as well as on the packaging.

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Contents Register your product and get support at Contents Which youre entitled, including special Notification directly from the manufacGround Clamps Grounding ConductorsPhilips Koninklijke Philips Electronics N.V. All rights reservedUSA Inc Model 19PFL3504D, 22PFL3504D AddressScreen Care Product InformationEnvironmental Care Regulatory NoticesRemote Control Side Controls and IndicatorsStandby indicator / remote control sensor Your TVInfo Get Started Insert the Remote Control BatteriesPosition the TV Connect the Antenna or CableConnect to a Direct Broadcast Satellite DBS Manage CablesANT Composite Video and Audio YPbPr Component Video InputPress OK to begin Settings Assistant Switch on and Set Up the TVPress OK to finish Settings assistant Finish the SetupSwitch Channels Switch Your TV on/off or to StandbyUse Your TV This section helps you perform basic TV operationsStill Mode Adjust VolumeWatch Channels from a Set-top Box Watch Connected DevicesWatch a DVD Switching Audio ModeUse More of Your TV Change Picture and Sound SettingsFor 43 video signal Supported screen resolutionsSummary of picture formats Use your TV as a PC monitorUse Auto Sound Mode Use Auto PIC ModeSet the Sleeptimer Change sound settingsSet your PIN Use Child Control and Rating LocksChange your PIN Lock a channelUse the movie ratings lock Summary of TV ratingsSummary of US Movie ratings Summary of Canadian English ratingSummary of caption services Select caption servicesSelect DTV caption services View Closed Captions subtitlesPress or select the desired mode, then press OK Energy Saving ModeAutomatically Install Channels Install ChannelsSelect Your Menu Language Set Your Location to HomeAdd Channels Optimize the Signal Quality from Your AntennaPress Menu on the remote control and Setup Add Channels Prepare for the Software Upgrade Update Your TV SoftwareCheck Your Current Software Version Download the softwareConnection Overview Connect DevicesVideo Good quality Select Your Connection QualityHdmi Highest quality Composite Basic quality Component Y Pb Pr High qualityConnect Your Devices Connect a digital home theater amplifier Connect a set-top box via a composite connectorConnect a PC VideoContact us TroubleshootingDownload an electronic copy Product Information Warranty Volume Adjust Auto Volume Leveling mute YPbPr Sound settings Standby Subtitles TroubleshootingIndex Antenna Cables Component Composite32 EN Importador MEXICANA. S.A. DE C.V Televisor a Color DE Cristal Liquido LCDEnergia