Before calling service
Below is a list of frequently occurred symptoms. Before you call service, make these simple checks. Some of these symptoms can easily be rectified if you know what to do.
Symptom |
| What you shoul do |
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No power | • | Check the TV’s AC power cord is plugged into the mains socket. If |
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| there is still no power, disconnect plug.Wait for 60 seconds and |
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Poor reception | • | The proximity of mountains or high buildings may be responsible for |
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| ghost pictures, echoing or shadows. In this case, try manually adjusting |
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| your picture: see Fine Tune (p. 18) or modify the orientation of the |
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| outside aerial. If you are using an indoor aerial, reception may be |
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| difficult in certain conditions.You can improve reception by rotating |
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| the aerial. If the reception remains poor, you will need to use an |
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| external aerial |
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No picture | • | Check the antenna connection at the rear of the TV. |
| • | Try another programme to con•rm whether it is a particular TV |
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| station problem or otherwise. |
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Good picture but | • | Try increasing the volume. |
no sound | • | Check that the sound is not muted. If it is muted, press the Mute |
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| button on the remote control to restore sound. |
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Good sound but poor | • | Try increasing the contrast and brightness setting. |
colour or no picture |
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Snowish picture and | • | Check antenna connection at the rear of the TV. |
noise |
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Horizontal dotted | • | Possible electrical interference e.g. hairdryer, vacuum cleaner, etc. |
line |
| Switch off appliances. |
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Double images or | • | Possible poor positioning of antenna. Using a highly directional |
“Ghost” images |
| antenna may improve reception. |
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TV not responding | • | Aim remote control handset directly at remote control sensor lens |
to remote control |
| on the TV. |
handset | • | If still not responding, check whether plastic insulation sheet is |
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| removed and the battery is placed correctly (words should be facing |
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| you) . |
| • | Try changing the battery. |
| • | If the set receives no signal for 15 mins, it automatically goes into |
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| standby mode. |
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Incorrect Display | • | Adjust the image position using the Horizontal Position and/or |
position (PC mode) |
| Vertical Position in the PC Mains Controls menu. |
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No Video Input | • | Make sure the monitor cable is properly connected to the PC input |
(PC Mode) |
| (VGA/DVI) at the bottom of the TV. |
| • | Check whether the monitor cable has bent pins. |
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