10 Troubleshooting
Problem | Possible cause and solution | |
No power or | The TV is not connected to the power. | |
indicator light. | Press . POWER at the side of the TV or on the remote | |
| control. | |
| Ensure that the AC power cord is connected tightly to the | |
| TV power connector and to the power socket outlet. | |
| Remove the AC power cord from the power socket | |
| outlet, wait 60 seconds and reconnect the AC power cord. | |
| Connect the TV to a different power socket outlet. | |
No picture or | HDCP authentication fail. | |
sound is detected | Ensure that your HDMI cable is certified. | |
from the device | Press SOURCE on the remote control to switch to | |
using HDMI | ||
another source and then switch back to the HDMI source. | ||
input jack. | ||
Reset the accessory device and the TV. | ||
| ||
| Turn on the TV. | |
| Select the HDMI channel. | |
| Turn on the accessory device. | |
| While the TV and the accessory device are powered on, | |
| unplug either end of the HDMI cable and then reinsert | |
| the cable. | |
No sound is | An audio cable is not connected. | |
detected from the | Connect an audio cable to the PC / HDMI 1 AUDIO IN | |
PC using PC input | port on the TV. | |
jack. | Press SOURCE on the remote control, and select the PC | |
| ||
| source. | |
No picture or | An incorrect HDMI port is connected or an audio cable is | |
sound is detected | not connected. | |
from the PC using | Connect a | |
HDMI 1 input jack. | Connect an audio cable to the PC / HDMI 1 AUDIO IN | |
| ||
| port on the TV. | |
| Press SOURCE on the remote control, and select the | |
| HDMI 1 source. | |
TV does not | Batteries are installed incorrectly, or low battery power. | |
respond to the | Ensure that you are using the TV remote control. | |
remote control. | Ensure that the batteries are inserted correctly and do not | |
| ||
| need to be replaced. | |
| Remove the AC power cord from the power socket | |
| outlet, wait 60 seconds and reconnect the AC power cord. | |
The picture is | Broadcast video format. | |
distorted, stretched | Press FORMAT on the remote control to select the best | |
out, or has black | picture format. | |
bars on the side | For some accessory devices, the picture format must be | |
or top. | ||
set in the accessory device. | ||
| ||
The picture is | Insecure / incorrect connection. | |
mostly red and | Ensure all the connections are made according to the | |
green, or the | color code. | |
picture misses red | Push the component cables all the way into the YPbPr | |
when connected to | ||
an accessory device | sockets on the TV. | |
via component |
| |
cables. |
| |
No picture or | No picture or sound - ensure you have selected the | |
sound. | correct channel. | |
| Incomplete channel installation. | |
| If the TV receives channels via an AV connection, set the | |
| TV to the correct source input. | |
| If the TV is connected directly to the wall via a coaxial | |
| connection, perform the autoprogram again. | |
No sound on the | Volume level is set to zero - increase the volume. | |
TV loudspeaker. | Sound is muted - press MUTE on the remote control. | |
| Audio cable is not connected - for AV connection, ensure | |
| that the Audio L/R cable is connected as described in | |
| Connecting your devices (see ‘Connecting your devices’ | |
| on page 30). If you use a component cable, ensure that you | |
| have not crossed the red audio cable with the red video cable. |
No sound on the | Audio output setting for the accessory device is incorrect. |
TV loudspeaker. | For HDMI connections, some accessory devices have an |
| HDMI audio output setting that must be turned on for |
| HDMI to HDMI connections. |
| Check if [Sound] > [TV Speakers] > [Off] is set to [On]. |
| No sound will be output when [TV Speakers] is set to [Off]. |
Bad picture quality | Standard definition channels are not as clear as high |
with a coaxial | definition channels - connect the devices via component |
connection. | or HDMI cables. |
Cannot control | Confirm that the connected devices are EasyLink |
your TV and | compliant and are connected to your TV via an HDMI |
connected devices | cable. Not all brands of devices such as |
with one remote | players use the same system as Philips EasyLink. Other |
control. | brands might not work with Philips EasyLink. |
Downloading an electronic copy
To obtain an electronic copy of this manual :
1 Point your browser to www.philips.com/support
2 Choose your country of location.
3 Enter the model number or a keyword in the “Find your product” field. Alternatively, you can browse the catalogue.
4 Click the description or model.
5 Under Product support, click “User manuals”.
Contact us
If you cannot resolve your problem, refer to the FAQ for this TV at www.philips.com/support
If the problem remains unresolved, contact the Customer Support Center in your country.
Warning
•Do not attempt to repair the TV yourself.This may cause severe injury, irreparable damage to your TV or void your warranty.
Note
•Please have available your TV model and serial number before contacting us.These numbers are available on the back and side of your TV, as well as on the packaging.
EN 33
E n g l i s h