Philips 46PFL7505D, 40PFL7505D Troubleshooting, Downloading an electronic copy, Contact us

Page 34

10 Troubleshooting

Problem

Possible cause and solution

No power or

The TV is not connected to the power.

indicator light.

Press . POWER at the side of the TV or on the remote

 

control.

 

Ensure that the AC power cord is connected tightly to the

 

TV power connector and to the power socket outlet.

 

Remove the AC power cord from the power socket

 

outlet, wait 60 seconds and reconnect the AC power cord.

 

Connect the TV to a different power socket outlet.

No picture or

HDCP authentication fail.

sound is detected

Ensure that your HDMI cable is certified.

from the device

Press SOURCE on the remote control to switch to

using HDMI 1-4

another source and then switch back to the HDMI source.

input jack.

Reset the accessory device and the TV.

 

 

Turn on the TV.

 

Select the HDMI channel.

 

Turn on the accessory device.

 

While the TV and the accessory device are powered on,

 

unplug either end of the HDMI cable and then reinsert

 

the cable.

No sound is

An audio cable is not connected.

detected from the

Connect an audio cable to the PC / HDMI 1 AUDIO IN

PC using PC input

port on the TV.

jack.

Press SOURCE on the remote control, and select the PC

 

 

source.

No picture or

An incorrect HDMI port is connected or an audio cable is

sound is detected

not connected.

from the PC using

Connect a HDMI-DVI cable to the HDMI 1 port on the TV.

HDMI 1 input jack.

Connect an audio cable to the PC / HDMI 1 AUDIO IN

 

 

port on the TV.

 

Press SOURCE on the remote control, and select the

 

HDMI 1 source.

TV does not

Batteries are installed incorrectly, or low battery power.

respond to the

Ensure that you are using the TV remote control.

remote control.

Ensure that the batteries are inserted correctly and do not

 

 

need to be replaced.

 

Remove the AC power cord from the power socket

 

outlet, wait 60 seconds and reconnect the AC power cord.

The picture is

Broadcast video format.

distorted, stretched

Press FORMAT on the remote control to select the best

out, or has black

picture format.

bars on the side

For some accessory devices, the picture format must be

or top.

set in the accessory device.

 

The picture is

Insecure / incorrect connection.

mostly red and

Ensure all the connections are made according to the

green, or the

color code.

picture misses red

Push the component cables all the way into the YPbPr

when connected to

an accessory device

sockets on the TV.

via component

 

cables.

 

No picture or

No picture or sound - ensure you have selected the

sound.

correct channel.

 

Incomplete channel installation.

 

If the TV receives channels via an AV connection, set the

 

TV to the correct source input.

 

If the TV is connected directly to the wall via a coaxial

 

connection, perform the autoprogram again.

No sound on the

Volume level is set to zero - increase the volume.

TV loudspeaker.

Sound is muted - press MUTE on the remote control.

 

Audio cable is not connected - for AV connection, ensure

 

that the Audio L/R cable is connected as described in

 

Connecting your devices (see ‘Connecting your devices’

 

on page 30). If you use a component cable, ensure that you

 

have not crossed the red audio cable with the red video cable.

No sound on the

Audio output setting for the accessory device is incorrect.

TV loudspeaker.

For HDMI connections, some accessory devices have an

 

HDMI audio output setting that must be turned on for

 

HDMI to HDMI connections.

 

Check if [Sound] > [TV Speakers] > [Off] is set to [On].

 

No sound will be output when [TV Speakers] is set to [Off].

Bad picture quality

Standard definition channels are not as clear as high

with a coaxial

definition channels - connect the devices via component

connection.

or HDMI cables.

Cannot control

Confirm that the connected devices are EasyLink

your TV and

compliant and are connected to your TV via an HDMI

connected devices

cable. Not all brands of devices such as Blu-ray Disc

with one remote

players use the same system as Philips EasyLink. Other

control.

brands might not work with Philips EasyLink.

Downloading an electronic copy

To obtain an electronic copy of this manual :

1 Point your browser to www.philips.com/support

2 Choose your country of location.

3 Enter the model number or a keyword in the “Find your product” field. Alternatively, you can browse the catalogue.

4 Click the description or model.

5 Under Product support, click “User manuals”.

Contact us

If you cannot resolve your problem, refer to the FAQ for this TV at www.philips.com/support

If the problem remains unresolved, contact the Customer Support Center in your country.

Warning

Do not attempt to repair the TV yourself.This may cause severe injury, irreparable damage to your TV or void your warranty.

Note

Please have available your TV model and serial number before contacting us.These numbers are available on the back and side of your TV, as well as on the packaging.

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E n g l i s h

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Contents Register your product and get support at Contents Return your Product Registration Card or register online at Grounding Conductors NEC SectionGround Clamps Philips Environmental care Product informationScreen care Regulatory noticesStandby indicator / remote control sensor Power Side controls and indicatorsYour TV PREV. CH InfoReturns to the previously viewed channel Format Get started ANT Connecting the antenna or cableIf you connect to a DBS Direct Broadcast Satellite Composite Video and Audio YPbPr Component Video InputDisconnect the TV from the power outlet Connecting the AC power cordManaging cables Press OK to finish Settings assistant Switching on and set up the TVPress Í or Æ to select Store, then press OK Use your TV Switching your TV on or to standbySwitching channels This section helps you perform basic TV operationsWatching connected devices Adjusting volumeWatching channels from a set-top box Watching a Blu-ray DiscEnable or disable RC key forwarding from the home menu Access TV menusAccess the home menu Use more of your TVChanging picture and sound settings Changing picture settingsSummary of picture formats For PC input signalChanging picture format Wide screenCreate and use lists of favorite channels Setting the clock Closed captionSleeptimer Child and rating locksLocking a channel Using the TV ratings lockSummary of TV ratings Summary of Canada French ratings lock Using the movie ratings lockSummary of Canada English ratings lock Summary of Movie ratings lockEasyLink Use the demo modeUse Philips EasyLink Activate Master EasyLinkDivX Video on Demand Set your location to homeDeregistrate View your picture on a USB storage device Connect a USB storage deviceDisconnect a USB storage device Listen to music on a USB storage device USB content browser, use Î/ ï to select VideoWatch your Video on a USB storage device Install channels Checking your current software version Update your TV softwarePreparing for the software update Updating softwareConnect devices Service only For use by service personnel onlyConnection overview Component Y Pb Pr High quality Selecting your connection qualityHdmi Highest quality Composite Basic qualityConnecting your devices Analog audioIf you connect a PC with a VGA connector at the back If you connect a PC with a HDMI-DVI connectorAdd devices Remove devicesDownloading an electronic copy TroubleshootingProblem Possible cause and solution Contact usProduct information What is Covered WarrantyWarranty Coverage What is not Covered Exclusions and LIMI- TationsEnergy Star IndexPIN FAVMEXICANA, S.A. DE C.V Televisor a Color DE Cristal Liquido LCD ModeloEnergia Importador Sojitz MEXICANA, S.A. DE C.V