Troubleshooting Guide
Problem | Possible Cause | solution |
Short run time. | Undercharged battery. | Charge the battery. A new battery should have been charged for at |
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| least 18 hours before using the product for the first time and up to12 |
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| hours after each subsequent use. |
| Battery is old and will not accept | Even with proper care, a rechargeable battery does not last forever. |
| full charge. | Average battery life is 1 to 2 years depending on product use and |
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| conditions. Replace only with a Razor replacement battery. |
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Product runs sluggishly. | Driving conditions are too stressful. | Use only on solid, flat clean and dry surfaces such as pavement or |
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| level ground. |
| Tires are not properly inflated. | Check tire pressure. |
| Product is overloaded. | Make sure you do not overload the product by allowing more than |
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| one rider at one time, exceeding the maximum weight limit, going up |
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| too steep a hill or towing objects behind the product. If the product is |
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| overheated, the fuse may blow. |
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Sometimes the product | Loose wires or connectors. | Check all wires and connectors to make sure they are properly |
doesn’t run, but other |
| connected. |
times it does. | Motor or electrical switch damage. | Contact your local Razor authorized service center for diagnosis and |
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| repair. Contact Razor customer service or visit www.razor.com |
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Product makes loud | Chain is too dry. | Apply a lubricant such as 3 in 1TM or |
noises or grinding |
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sounds. |
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Need Help? Visit our web site for replacement parts, product support and a list of authorized service centers at www.razor.com or call
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