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Note: Due to the safety features of this product, the boiler area has to cool down before it can be used again. When doing consecutive cycles of bottle warming, to speed up the boiler cooling process, pour 20 oz. of cold water in the steam/bottle warming chamber and allow to sit for two minute. When time is up, tilt the unit onto its left side over the sink and empty.
TROUBLESHOOTING
Q:Why won’t steaming start when I turn the unit on?
A:Check that the plug is securely inserted into the outlet.
A:The steam/bottle warming chamber may be empty. Add water to the steam chamber.
A:Cover is not closed completely. Press the release button on the cover to open and then lower the cover again; press down firmly to lock the unit.
Q: Why is steam coming out the back of the unit?
A:This may happen if the lid isn’t down tight enough. Turn the unit to
the OFF position and lift the cover. Press down firmly on the bowl lid to ensure it is completely in place.
A:The hole on top of the steam blade or the bowl lid center may be
blocked by food. Carefully remove the blade from the bowl and rinse it thoroughly. Check the opening on the top for any blockage, then put back into the bowl.
Q:Why won’t the unit turn on immediately after steaming or to warm a second bottle?
A:Due to the safety features of this product, the boiler area has to cool down before it can be used again. To speed up the boiler cooling process, pour 20 oz. of cold water into the steam/bottle warming chamber and allow to sit for one minute. When the time is up, tilt the unit onto its left side over the sink and empty.
Q: How do I empty the unit of excess water?
A:To empty the unit of excess water, open the cover and remove the measuring cup from the steam/bottle warming chamber. Tilt the unit onto its left side over the sink and any extra water will come out.
Q:Why are the work bowl seal and/or hub becoming discolored?
A:This may happen when steaming and chopping colorful food like carrots and beets and will not affect the performance of the unit. To avoid this from happening or becoming more discolored make sure to always clean the bowl and accessories immediately after use.
Q: Why won’t the motor start/blade won’t rotate?
A:Check that the plug is securely inserted into the outlet.
A:Unit Cover is not closed completely. Press the release button on the cover to open and then lower the cover again; press down firmly to lock the unit.
Q: Why is the food unevenly chopped?
A:Either you are chopping too much food at one time, or the pieces are not small enough. Try cutting food into smaller pieces of even size and processing a smaller amount per batch.
Q:Why is food collecting on the work bowl lid and/or sides of the bowl or getting stuck on the blade?
A:You may be processing too much food. Turn machine off. When
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