Troubleshooting OpenManage Mobile

Unable to add OpenManage Essentials to OpenManage Mobile

If you are unable to add an OpenManage Essentials to OpenManage Mobile, you can try the following workarounds:

Workarounds:

•Verify network configuration: To add an OpenManage Essentials server to OpenManage Mobile, OpenManage Essentials must be available on the specified web port (default 2607) and not stopped by any firewall or other security mechanism. Make sure that VPN and/or wireless network is connected, enabled, and configured. Verify if you are able to connect to the OpenManage Essentials host from your device by using a web browser.

•Verify credentials: Make sure that the user name and password are correct to log in to the remote system. If you use domain credentials, make sure that the domain name is entered in the correct format supported by your directory server (such as companyname or companyname.com).

•Verify OpenManage Essentials version: OpenManage Mobile requires OpenManage Essentials version 1.3 or later.

Unable to add iDRAC to OpenManage Mobile

If you are unable to add an iDRAC to OpenManage Mobile, you can try the following workarounds:

Workarounds:

•Verify network configuration: To add an iDRAC to OpenManage Mobile, iDRAC web server must be enabled on the default HTTPS port 443. Make sure that VPN and/or wireless network is connected, enabled, and configured. Verify if you are able to connect to the iDRAC host from your device using a web browser.

•Verify credentials: Make sure that user name and password are correct to log in to the remote system. If you use domain credentials, make sure that the domain name is entered in the correct format supported by your directory server (such as companyname or companyname.com).

•Verify iDRAC version: OpenManage Mobile requires iDRAC version 7 or later with Enterprise or Express license, which is available in most 12th generation or later PowerEdge servers.

Slow data retrieval

There is a delay of several minutes in retrieving data.