Dell Version 1.2 manual Updated information not displayed in OpenManage Mobile

Page 40

Workaround: Internet connection on your phone may be slow. Use OpenManage Mobile on WiFi or 3G or later network.

Operations such as viewing event logs through OpenManage Essentials require OpenManage Essentials to retrieve data from the managed nodes and sometimes there is a delay of several minutes in retrieving data.

Updated information not displayed in OpenManage Mobile

Information displayed in OpenManage Mobile does not match the information displayed in OpenManage Essentials or iDRAC.

Workaround: OpenManage Mobile uses a data cache to improve performance. Tap Refresh on the overflow menu of the screen to update displayed information.

Overflow symbol differs from device to device. For example, it can be displayed as a symbol, or at the lower-left or lower-right corner of the screen next to the Home button.

Incomplete device information

The operating system name or hostname is not displayed.

Workaround: To receive the hostname or operating system name, you might need to install OpenManage Server Administrator (OMSA) on the managed node.

Incomplete information for devices managed by OpenManage Essentials.

Workaround: Make sure that data is correctly inventoried in OpenManage Essentials. For more information, see OpenManage Essentials User’s Guide.

Unable to register for push notifications

Unable to register for push notifications. The settings screen displays: GCM Token: None.

Workaround: To register for push notifications from an OpenManage Essentials, you must have a GCM token installed in the OpenManage Mobile application. GCM token is installed during the initial setup of OpenManage Mobile. If GCM token is not installed, go to the Settings screen and tap Request to install the GCM token. You must have an internet connection for this request to be successful.

Delay in receiving push notifications

Either alert notification is not received, or there is a delay of several hours in receiving alerts. Workarounds:

Verify OpenManage Essentials operation: Make sure that OpenManage Essentials is receiving alerts, and it is successfully transmitting the alerts to the Dell Message Forwarding Service. For

40

Image 40
Contents Dell OpenManage Mobile Version 1.2 User’s Guide Page Contents Troubleshooting OpenManage Mobile Performing power control operationsViewing OpenManage Mobile information Key features What is new in this releaseAbout OpenManage Mobile Installing OpenManage Mobile Setting up OpenManage MobileStarting OpenManage Mobile Managing OpenManage Essentials console Adding an OpenManage Essentials consolePage Deleting an OpenManage Essentials console Managing iDRAC Adding an iDRAC using WS-Man ProtocolAdding an iDRAC Adding an iDRAC using iDRAC Quick Sync Read Page Editing the connection details of an iDRAC Deleting an iDRACViewing OpenManage Mobile home screen Viewing OpenManage Essentials dashboardViewing devices by health of an OpenManage Essential console Page Viewing alerts in OpenManage Essentials Acknowledging an alertSharing an alert Viewing iDRAC dashboard Deleting an alertViewing hardware logs of iDRAC console Viewing firmware details of an iDRAC Viewing network details of an iDRAC Viewing health status of an iDRACSharing iDRAC Details Generating and Sharing the iDRAC ReportViewing the remote desktop Page Device inventory Configuring alert notifications settings Configuring push notificationsViewing alerts using push notifications Page Performing power control operations Performing power control operations on an iDRAC Changing the configuration of an iDRAC Page Page Refreshing OpenManage Mobile data for any screen Managing password Retrieving forgotten passwordChanging OpenManage Mobile password Disabling OpenManage Mobile password Viewing the OpenManage Mobile application log Viewing OpenManage Mobile informationViewing the OpenManage Mobile application version Page Troubleshooting OpenManage Mobile Unable to add OpenManage Essentials to OpenManage MobileUnable to add iDRAC to OpenManage Mobile Slow data retrievalUpdated information not displayed in OpenManage Mobile Delay in receiving push notificationsIncomplete device information Unable to register for push notificationsUnable to log in to OpenManage Mobile Unable to retrieve iDRAC dataKnown issues Uninstalling OpenManage Mobile Accessing documents from Dell support site Related documents and resourcesOther documents you may need Contacting Dell