Troubleshooting
Troubleshooting
Problem | Cause | Solution | |
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| - batteries are inserted in the | - reload batteries in the correct | |
| direction | ||
| wrong direction | ||
| - replace with new batteries | ||
Power does not turn on. | - batteries are dead | ||
- make sure the battery | |||
| - the battery compartment door | ||
| compartment door is securely | ||
| is open | ||
| closed | ||
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| - the mode dial is set to | - turn the mode dial to Auto, | |
| Manual, or Video mode | ||
| Playback mode | ||
| - wait for the flash to charge | ||
| - the flash is charging | ||
| - reformat the SD card | ||
The camera does not take | - memory is full | ||
- the card may be defective, use | |||
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pictures. | - SD card is not formatted | ||
a new card | |||
| correctly | ||
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| - turn the mode dial to Auto or | |
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| Manual mode | |
| - the mode dial is set to | - wait until the flash has finished | |
| charging | ||
| Playback mode | ||
Image is not recorded when the | - make space in memory by | ||
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shutter button is pressed. | - the flash is charging | ||
deleting images you don't | |||
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| - memory is full | ||
| want, or by downloading files | ||
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| to a computer and erasing all | |
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| files or formatting memory | |
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The flash doesn't fire. | - flash mode is set to OFF | - set the flash to any mode | |
except OFF | |||
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| - hold the camera steady when | |
| - the camera was moving when | shooting pictures | |
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| the image was captured | - turn the Macro mode on if the | |
Images are blurry or out of | - the subject was beyond the | subject is at 20 cm (zoomed | |
out) or 16 cm (zoomed in) | |||
focus. | range within which the camera | ||
- do not use Macro mode when | |||
| can focus | ||
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| shooting distant subjects | |
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Images are not displayed on the | - a memory card with | - this camera cannot display | |
images (recorded with another | |||
LCD screen. | |||
camera) is loaded | |||
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| - the camera was turned | - if the battery low indicator | |
Recorded images are not saved | appears on the LCD screen, | ||
off/powered down before the | |||
in memory. | replace the batteries | ||
image was stored in memory | |||
| immediately. | ||
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Cannot transfer images to a |
| - install the USB driver before | |
| you connect the camera to a | ||
computer after connecting the | - USB driver is not installed | ||
computer | |||
USB cable. |
| ||
| - turn the camera on | ||
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| - the cable is not connected | - use the included video cable to | |
Images do not appear on the | securely | connect the camera to a TV | |
television. | - the video system setting is | - set the video system to the | |
| incorrect | correct setting, NTSC or PAL | |
Error message on LCD after a | - The camera supports the FAT | Format the memory card using | |
file system. Occasionally | a computer and a memory | ||
memory card has been inserted | |||
memory cards are formatted | card reader/writer. Be sure to | ||
into the camera: | |||
with a file system that the | select FAT as the file system | ||
Format Fail | |||
camera does not support e.g. | when formatting the memory | ||
Delete All?(OK) | |||
NTFS and these memory | card on computers running | ||
| cards need to be reformatted | Windows 2000 Professional or | |
| before they can be used with | Windows XP. Once the | |
| the camera. | memory card has been | |
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| formatted with the FAT file | |
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| system, it should work in the | |
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| camera. | |
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