Concord Camera 3341z manual Getting Help, Troubleshooting Section, Toll

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GETTING HELP

GETTING HELP

You can get help from our troubleshooting section, FAQ on our website or by contacting a customer support representative.

Troubleshooting Section

If you need help with your camera, refer to the Troubleshooting section of this manual on page 52.

Website Customer Support/FAQ

Please visit our customer support website at www.concord-camera.comto view the Frequently Asked Questions (FAQ) by clicking the appropriate camera model picture in the “Camera Support “ Section. Most support issues are answered in the FAQ section. You can also E-mail us by clicking the E-mail address link to the customer support center in the “Camera Support” Section.

Customer Support

Before You E-mail or Call us

If you have questions concerning the operation of the camera or software installation, you can speak to or e- mail a customer service representative. Please have the following information available:

Camera Information:	Computer Information:
Name of camera model	Operating System
Camera Serial Number	Processor Speed (MHz)
Camera Info in camera (page 31):	Computer Make and Model
FW Version	Amount of memory
FW Part Number	Exact Error message received
Date	CD-ROM Part Number
Comment
For Camera Support please contact:
Toll Free in the US and Canada:	Toll Free in Europe:
• (866) 522-6372	• UK:	0800-1696482
Monday – Friday 8:00am – 8:00pm	• Spain:	900-973195
Saturday: 9am – 5pm	• Germany:	0800-1800563
Sunday: 12pm – 4pm	• Italy:	800-781883
Web: www.concord-camera.com	• France:	0800-917599
For Camera Support via E-mail, please
contact us at www.concord-camera.com.

Toll:

• +31-53-4829779

Monday – Friday 09:00 – 18:00 Saturday & Sunday: closed (Central European Time)

For ArcSoft Technical Support on Photo Editing Software, please contact:

In the USA and Canada:	In Europe:
ArcSoft, Inc.	Arcsoft, Inc.
46601 Fremont Blvd.	Unit, Shannon Industrial
Fremont, CA 94538	Estate
Monday – Friday	Shannon, Co. Clare, Ireland
8:30AM - 5:30PM (PST)	Tel: +353 (0) 61 702087
Tel: (510) 440-9901	Fax: +353 (0) 61 702001
Fax: (510) 440-1270	E-mail: europe@arcsoft.com
Web: www.arcsoft.com
E-mail: support@arcsoft.com

Note: Working hours are subject to change without prior notice.

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Contents Page English Camera Overview Top/FrontBottom/Back LCD IconsTable of Contents Regulatory Information Package Contents Camera FeaturesAttaching the Wrist Strap Loading the BatteriesChecking the Battery Level Turning the Camera on and OFFSetting the LANGUAGE, Date and Time Setting the Time Turning the LCD/ICONS on and OFFInternal MEMORY/INSERTING the Memory Card Internal MemoryStatus Memory in Use Inserting the Memory CardSetting the CAMERA’S Operational Mode Single ShotTaking a Picture with the Viewfinder Taking a picture with the viewfinderTaking a picture with the LCD Flash Ready LEDTaking a Picture with the LCD AUTO-FOCUS Lock To use the focus lockSetting the Flash How to use optical zoom How to use digital zoomTaking a Picture with Optical Zoom Taking a Picture with Digital ZoomActivating/Deactivating Digital Zoom How to activate or deactivate Digital Zoom1x 4x Digital Zoom Using the Main Menu in Camera Mode Capture Mode Option Description Capture Mode OptionsUsing the Main Menu SELF-TIMER Macro Mode CLOSE-UP ShootingHow to use the Self-Timer Setting Macro ModeImage Resolution Using Continuous shootingHow to change the resolution Continuous ShootingHow to change the quality How to change the White BalanceImage Quality White BalanceEV Compensation How to use Exposure CompensationEV Compensation Scene Selection Preset Scene DescriptionHow to set the scene selection Using Review Mode Using Review modeTo record a video clip To stop recordingHow to review a video clip How to enlargeResolution Maximum Enlargement Enlarging Stored PicturesUsing the Review Menu Using the Review Menu in Review modeHow to delete all files Deleting Your FilesDelete One Delete AllUsing Thumbnail Mode How to view your filesHow to run a slide show Cancel the Slide ShowSetting the time interval of the Slide Show Running a Slide ShowReview Customizing the Camera Settings Camera ModeAdjust Time Using the Setup menu Setup Menu and Features Setup Setting Options DescriptionCustomizing the Camera Settings Setting the Auto OFF TimeSetting the Language Setting the DateHow to set the LCD Brightness Setting the LCD BrightnessSetting the Time Formatting the Internal Memory or the Memory Card Option Restore the Camera to Factory Default SettingsTo restore the default settings in your camera Software Installation Guide Installation RequirementsComputer System Requirements Windows MacintoshOption Description Using the Installer Splash ScreenColor Description Flow Diagram for Software Installation Identifying your operating systemIdentifying Your Operating System System Proceed toInstalling the Driver and Directx 9 Windows 98/98SE Install Camera DriversStep Click NextStep Click Finish Installing Directx 9- Windows Microsoft DirectXInstalling Arcsoft Photoimpression ALL Windows Users Install ArcSoft PhotoImpression Click NextMake sure all two applications are checked and then Adobe Acrobat Reader Click Next Step Connecting the Camera to the Computer Downloading Pictures and Video Clips Onto Your ComputerDownloading files from the camera Downloading Pictures and Video Clips onto your computerUsing Arcsoft Photoimpression Unplugging Your Camera from the ComputerWindows 98/98SE Windows ME/2000/XPTV Mode Viewing and Deleting Your Files on TV Connecting the Camera to the TelevisionError Messages Troubleshooting Symptom Possible Cause Possible SolutionLCD Viewing Video Clips on the Computer Windows 98/98SE/2000 Troubleshooting Section Website Customer Support/FAQ Before You E-mail or Call usGetting Help Camera Information Computer InformationUser Interface Camera SpecificationsOutput file format Shutter Aperture Mode Selection Self-TimerPower Source DimensionsSafety Tips and Maintenance Safety TipsCleaning the camera body Cleaning the lens, viewfinder and LCDPrecautions for batteries Precautions for SD Memory CardsRegulatory Information FCC InformationTested to comply With FCC standards For Home or Office USE User Information